Campaign, Call list, questionnaire and responses

Question

1. Call list will be generated iin CIC0.
2. If BP replies thru email then the campaign is created manually in the system.
3.dont know this point sorry for that...
4. For lead generation as communication medium, the survey can be attached as document with the activity generated in the transaction template.
I hope this helps a bit...
regards
shikha

Answer 1

Hi Jacob,
1. To create a telephone campaign, use the channel as telephone,and use workflow send target group to Channel,assign a  segment ,when you automate the campaign ,a call list gets generated which is visible using transaction CRMD_TM_CLDIST.
2.Email campaign response is recieved in the form of interaction object,for  this make sure -
In the Customizing for campaign execution, you have defined a communication medium with a communication method with which no activities are created (for example, e-mail without activities), in other words, no transaction type is maintained. To do this, in the screen Define Communication Methods and Transaction Types leave the field Transaction Type blank.
In transaction SIFC, you have activated the service CRM_SEND_SCREEN, to avoid being prompted again for your password.
You can search for the interaction object by using the locator search in activity management, IC WinClient, IC WebClient, business partner fact sheet, and account management. The interaction object is identified by its own icon.
If there is a questionnaire (survey) assigned to that campaign,you can view it together with teh interaction object or you can independently view it in  Tx code CRM_SURVEY_SUITE, using  the evaluation button ,which is visible in the toolbar as bar graph symbol.
3.  For survey analysis (without BW) prerequisite required is that when making the survey,remember to check mark Evaluation without BW in the mainatin survey attributes buttton available  in the toolbar.
4.Questionnaire can be assigned in the channels tab in survey ID field.
Regards
Itty