Campaign email analysis - data mismatch

Question

hi,
I've created a test multi-step campaign for learning purpose.
the campaign included an email that was sent immediately to a segment of 2 people (2 test addresses).
for testing purpose, I've opened the email from one address only.
please see the attached print screens, some of the data doesn't add up:
1. i ran the campaign email statistics report from the operational report area in the campaign canvas, how is possible the unique email open is 2, if i only opened the email from one address ?
2. i also ran the campaign analysis report from the insight reports area in the campaign canvas, and the their data was correct (unique open rate = 50%)
2. i noticed that each open i did from the first address was counted as 2 opens (the open was via outlook), does this make sense ?
thank's for the help

Answer 1

Hi Saravanan,
Goto R3 side--> RSA3 Transaction > Enter the DS name>  Give some restriction w.r.t some Characteristics --> Extract the data
Come to BW side> RSA1 trans> you can start checking with the either Infocube content/ MP contents> right click> Display data> Give the same restrictions as you gave in the R3 RSA3 trans> Execute
Compare the field values whether you are getting the same data or not.
if the data is matching here, then there might be some filtering in the Query--> check that filtering & check the data accordingly
If it is not matching at Cube/MP level--> Then compare the data at PSA level before which check all the Routines/Update rules/ Transformations because there is a possibility that the data might be filtered in any of these levels.
Hope it helps!
Regards,
Pavan