Campaign execution without automation

Hello,
using CRM i want to execute one e-mail and letter campaign for one test case. I think i customized and created relevant data in the system. I have checked the user mail-id in business work place but there is no assigned sender mail-id. I think we do not have integrated mail system. Actually i do not want to send the mail using campaign after executing just i want preview the mail content using SAP GUI.
my question is where to check the mail content in SAP GUI (without using automation).
i have checked the t-code: crmd_email_list, the colomn
no of mails created is 3 as the size of target group.
i want to preview the created mails now.
please let me know if someone knows already it. and/or how to execute letter campign
will be rewarded points to the helping answers.
thankx
bye
rav.

Hi Rav,
I would suggest that you start configuring SCOT as described in:
<a href="/people/thomas.jung3/blog/2004/09/08/sending-e-mail-from-abap--version-610-and-higher--bcs-interface">Sending E-Mail from ABAP - Version 610 and Higher - BCS Interface</a>
Then you can go further on as described in the:
<a href="http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C22_BB_ConfigGuide_EN_US.doc">Best Practice CRM Campaign Management - Configuration Guide</a>
Regards
Gregor

Similar Messages

Campaign Execution and Automation

Hi Experts,
Can you please tell me how to execute a campaign? Is campaign automation a prerequisite for campaign exection?
As per our business requirement, Leads have to be generated for all the target group customers during campaign execution.
Any work flow settings are required for the above business process - if so what are the required configuration settings?
What are the settings required for Automation?
Is it possible to achieve above business scenario with out work flow settings?
Many thanks,
Srinivasu

Hello Srinivasu,
If your campaign have several collaterals like in a multiwave campaign, recurring campaign we automate a campaign using Process modeller(Java applet) where you set the appropriate workflows for doing jobs and we set the conditions also.
Some usful links
Marketing - Email Campaign
B2B Campaign Execution
regards,
Muralidhar Prasad.C

Hi Email Campaign Management without automation.

Hi,
I am working on Email Campaign management. Where we have created a survey ,Mail form, and a campaign. This Survey goes to the customer via email in form of URL.
How we can capture the responses of the customer. Based on which leads can be created?
Ability to capture survey response in CRM system without using Campaign automation Functionality ??
I am looking for a solution without using the Campaign automation Functionality as it is out of scope of my project.
Regards
Rajiv Sharma

Hi Rav,
I would suggest that you start configuring SCOT as described in:
<a href="/people/thomas.jung3/blog/2004/09/08/sending-e-mail-from-abap--version-610-and-higher--bcs-interface">Sending E-Mail from ABAP - Version 610 and Higher - BCS Interface</a>
Then you can go further on as described in the:
<a href="http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C22_BB_ConfigGuide_EN_US.doc">Best Practice CRM Campaign Management - Configuration Guide</a>
Regards
Gregor

Campaign Execution Vs Campaign Automation

Hi All,
I have following queries.
1.Whats is the main difference between Campaign Execution Vs Campaign Automation.
2.I have a requirement - To Execute Campain for different Target groups to 3-4 Communication Channels at once . if possible - Let me know - How its possible.
Please guide me. Thanks in Advance.
Regards,
Amrita

hi
campaign execution is executing the campiang once all the parameters are set like target group has been defined and communication channels has been selected ,now you just have to execute the campaign to get the desired result
it can be done both manually or automatically
for automatic execution you have campaing automation
Campaign automation is designed to help you to deal with multichannel, multiwave and real-time campaigns, providing direct reactions to customer responses.
Setting up a fully-automated campaign means that employees can access the campaign automation tool directly from the campaign screen, improving planning and increasing transparency.
Campaign automation allows you to model a campaign, and once the process model is triggered, no further manual intervention is necessary. Response to a particular step can be immediate. Alternatively you can set up a batch response, for example, carried out either at periodic intervals or once a certain number of responses have been collected.
for using multiple channels in automation u need to look into this:
Campaign Automation in the Different Channels
Campaign automation allows you to integrate the following business scenarios into the modeling of an automated marketing campaign:
      Interaction Center
      Survey
      Internet Sales; Business-to-Consumer or Business-to-Business
For more information about the prerequisites for using campaign automation in each of these scenarios, see Customizing for Customer Relationship Management by choosing   Marketing   Marketing Planning and Campaign Management   Campaign Automation   Campaign Automation in the Different Channels.
just create target group for the every channel
same target group should be there ,then u can use the campaing elemsnts for ur purpose
this way u will be able to do campaign automation using diff comm. channels
best regards
ashish

Open Channel in Campaign execution

dear experts,
i want to used the open channel in campagin execution for sending message to the other system. basicly it will generate the xml file in the server.
in order to do that, i made a badi implementation of CRM_MKT_EXP_CAMP_DAT and made some code in its method EXPORT_CAMPAIGN_DATA.
beside that i also add a new communication channel in campaign execution.
and for the form, i made a form with general usage and plain text type.
i test the badi in campaign by selecting 'Target Group to Channel' in the menus after select the target segment.
in the testing, i faced an error and if i trace the error using tx SLG1 there is 2 messages found, that is:
1. <number> partners in the target group is not contacted
2. error determining call times for open channel for target group
is there any clue why i face this error ?
is there any documentation for implementing the open channel in campaign ?
please help
many thanks in advance
eddhie

Hi.
Go to SPRO: CRM > Marketing > Marketing Planning and Campaign Management > Campaign Execution > Define Communication Medium
Here if you are on CRM 7.0 release you already have a communication medium of example: ACTV, that generates documents of type 0010.
You must create your own communication medium, with communication method "Generate contact" and indicate which transaction type should be generated. In your case, set here your visit document type.
Then you create a campaign for this communication method, assign a target group and execute campaign.
After job execution if you check the last documents created on CRMD_ORDERADM_H table, you will see the generated visits.
Regards.
Susana Messias

Reports/campaign execution

Hi
I am new to this CRM ,Could some body give me idea about which all the reports we use in CRM and campaign execution configuration steps.
Thanks in advance
Padma

Hi Murali,
In order to replicate conditions, condition tables, etc from R/3, just carry out an initial load of DNL_CUST_CNDALL.
Or
U can even make use of requests which are created in R3AR2, and downloaded using R3AR4.
If u wish to maintain the condition record in CRM, fot the condition types downloaded from R/3, maintain an entry in table MNTCNT of R/3.
In R/3
SPRO: Integration with Other SAP Components->Customer Relationship Management->Basic Functions->Data Exchange Conditions
Usage           : A
Table            :(condition table name)
Application    : V
Condition type :(Condition type
Logical system Logical System of CRM)
Wish the information is useful.
Regards,
Shalini Chauhan

B2B Campaign Execution

Hi all
In email campaign execution where the target group contains BP which are Organizations the emails should go to the their respective contact person maintained in BP Relationship. Is there any specific setting which needs to be maintained for the above scenario to happen?
As the problem which I'm facing is that when I execute a email campaign for a target group containing BP of category Person then the emails are going out of the system and email activity is also created as system is able to find the email address from BP Master Data.
But when I execute a email campaign for a Target Group containing Organizations as BP then emails are not going to their respective contact persons dispite of maintaining the proper BP Relationship for Organization and contact person.
is there specific settings which i need to maintian in order for same to happen.
Thanks
Avi

Hi Avinesh,
To send e-mails to the contact persons of the organizations, make sure you have checked the B2B checkbox in the segment tab for your target group.
Also click on functions to specify the role of your contact person ( which can be seen in below the target group assignement).
Regards,
Shalini Chauhan

Campaign execution not send emails for contact persons

Hi All!
I'm facing a problem with Campaigns (communication medium - E-mail): Those are the steps i'm following:
1.Start the campaign, and on the "campaign: Schedule job" screen, i choose "immediately". If i look at the campaign details after scheduled the job, the status is now "job started".
2. To check wich mails were sent, I also had a look at the business partner account that belongs to the target group used. On the "Interaction History" block, there is a line: "Outgoing Email" - on the details of this outgoing email I can see the "To" (Receivers). And here, I have emails from the business Partner contact persons and from the business partner itself (the email that is on the header level of the business partner account, on the "main address and communication data" area). So far so good. That's exactly what i need but,
3. If i go to the tcode, i only have a send request for the business partner itself and none for his contact persons (although those emails are on the "To" line for the interaction history).
I'm working on the Webclient UI, of the CRM 7.0
Does someone knows why the emails are not being sent also for the contact persons?
Thanks in advance.
Inê

I have achieved this by implementing the BADI : CRM_MKT_ADR_SEARCH
In this BADI's method : CHANGE_SEARCH_RESULTS you can modify the data which is being sent back to system for campaign execution.
NOTE: I am using Address Independent Communication Data of Business Partner
Below is my sample code for contact person email :
data: wa_bp_cp_channel type crmt_bp_cp_channel.
field-symbols: <fs_bp_cp_channel> type crmt_bp_cp_channel.
types: begin of ty_cp,
          partner type but000-partner,
          address type but000-addrcomm,
         end of ty_cp,
         begin of ty_bpcp,
           partner1 type but051-partner1,
           partner2 type but051-partner2,
         end of ty_bpcp.
data: it_cp type table of ty_cp,
        wa_cp type ty_cp.
data: it_bpcp type table of ty_bpcp,
        wa_bpcp type ty_bpcp.
data: it_bp type table of ty_cp,
        wa_bp type ty_cp.
read table ct_bp_cp_channel into wa_bp_cp_channel with key com_channel = '03'.
if sy-subrc = 0.
    select partner addrcomm
      from but000
        into table it_cp
          for all entries in ct_bp_cp_channel
            where
              partner = ct_bp_cp_channel-cp_number.
    select partner1 partner2
      from but051
        into table it_bpcp
          for all entries in ct_bp_cp_channel
            where
              partner1 = ct_bp_cp_channel-bp_number.
    if it_bpcp[] is not initial.
      select partner addrcomm
        from but000
          into table it_bp
            for all entries in it_bpcp
              where
                partner = it_bpcp-partner2.
    endif.
    sort it_cp by partner.
    sort it_bp by partner.
    sort it_bpcp by partner1.
    loop at ct_bp_cp_channel assigning <fs_bp_cp_channel> where com_channel = '03'.
      read table it_cp into wa_cp with key partner = <fs_bp_cp_channel>-cp_number binary search.
      if sy-subrc = 0.
        <fs_bp_cp_channel>-addrnumber = wa_cp-address.
        clear <fs_bp_cp_channel>-bp_number.
        clear <fs_bp_cp_channel>-bp_guid.
      else.
        read table it_bpcp into wa_bpcp with key partner1 = <fs_bp_cp_channel>-bp_number binary search.
        if sy-subrc = 0.
          read table it_bp into wa_bp with key partner = wa_bpcp-partner2 binary search.
          if sy-subrc = 0.
            <fs_bp_cp_channel>-addrnumber = wa_bp-address.
            clear <fs_bp_cp_channel>-bp_number.
            clear <fs_bp_cp_channel>-bp_guid.
          endif.
        endif.
      endif.
    endloop.
endif.

Letter Communication Method in Marketing Campaign Execution

Hi All,
When you assign the communication method to the communication medium in Campaign Execution there is a drop down list box where you have the choice between these communication methods :
1 BP Controlled
2 telephone
3 Internet Mail
5 Fax
6 SMS
7 Generate Contact (visit)
8 Open Channel
9 Lead
10 File Export
11 Sales Order
The communication method "letter" is not listed : do you know how to add it ?
Thank you and best regards

Hi Thomas,
They're values from domain CRM_MKTPL_COM_METHOD. You can check them in t-code SE11.
Kind regards,
Garcia

Activity Generation on Campaign Execution

Is there a way to create an activity for every business partner in a target group when the campaign is executed? For example, if we are sending an e-mail campaign to a target group of 10 people, I want to have an activity created for each of the 10 people stating that the campaign was sent to them.
Thanks!
Darcie

Hi Darcie ,
To generate activities for each member of the target group just assign a transaction to the communication medium.
Follow the steps below:
1. In the communication medium cutomizing (CRM->Marketing->Marketing Planning and Campaign Management-> Campaign Execution-> Define Communication Medium) you can assign the activity transaction for your communication medium at the second level.
2. If this communication medium is assigned to your campaign, Everytime an outbound mail is triggered by your campaign to a member of the target group an activity using the transaction type specified in the customizing is created.Hence if there are 10 members in your target group 10 activities will be created.
Regards,
Shalini Chauhan

Importence of B2B field in campaign execution

HI,
what is the importence of B2B field in campaign execution and which tab page we will find this
points will reward
Thanks&regards
kishore kumar

Hi Kishore,
B2B field is located on the Segments tab page of a Marketing Planner. While providing the description of the target group in the Segments tab, you can select this field. This B2B indicator find Organizations for Contact Persons. This indicator controls whether the system finds organizations that are connected to persons in the target group with the relationship type 'contact person'. If you select this indicator, the persons are not contacted using their private address data in the customer master record, but using the address data entered for the relationship between person and organization. This is known as a B2B scenario. For all organizations found, the system generates an activity or an interaction object with the person as contact person. This person is then contacted x number of times, where x equals the number of organizations found. Every contact to another business partner (of type organization) is thus recorded as an activity or interaction object.
Wish this was useful to you.
regards
Srikantan

Could I know the process after Campaign execution?

Hi,
What does a functional consultant do for Campaign execution? Could I know the process after Campaign execution? Please help me out?
Thanks,
Satish

Hi Satish,
You can find the details here.
[http://help.sap.com/scenarios_bus2007/helpdata/en/47/31a375878f203de10000000a114a6b/frameset.htm|http://help.sap.com/scenarios_bus2007/helpdata/en/47/31a375878f203de10000000a114a6b/frameset.htm]
Regards
Leon

Re: SMS Campaign and Coupon Campaign - EXecution

Hi,
If any one has worked on SMS campaign and Coupon CAmpaign execution scenarios , Please share the info. It would be more helpful.
Regards,
Sathish Prabhu.

Hi,
For SMS Campaign you will have to do configuration of SAPconnect plugin and settings in SCOT in consultation with your SMS provider. Also, please ensure that the SMS service provider should support SAP.
You can have some more info at the following:
http://help.sap.com/saphelp_nw04/helpdata/en/b2/bd40d6b0bdf643895f8d4573b65c8a/frameset.htm
There is a very interesting thread on SMS campaign.
Has anyone ever interfaced CRM with mBlox (SMS messaging) ?
Regards,
Deepak

Create tasks from campaign execution

Hi experts,
we have the requirement to create tasks through campaihn execution.
Unfortunately it seems that when customizing the communication channnel in spro the channel "create contacts" does not allow to create activities in form of tasks.
Is there another possibility to create tasks through campaign execution?
I think this not an unusual requirement, so I am wondering if you can help me with this issue.
Thanks a ton and kind regards
Hannes

Hi Hannes,
Did you try to overrule that via the BAdI Enhanced Creation of Business Transactions
you can find that BAdI in SPRO --> CRM --> Marketing --> Marketing Planning and Campaign Management --> Campaign Execution --> Business Add-Ins --> BAdI: Enhanced Creation of Business Transactions
there is a method called MODIFY_ACTIVITY_OBJ
This will be called during creation. Maybe you can overrule the transaction type and object type there.
KR,
Micha

Attribute List Creation : campaign vs campaign execution

Hi all,
When creating an attribute list in GUI, what do the usage IDs "campaign" and "campaign execution" mean ?
What do they enable or condition ?
Thanks in advance,
Eli

Hi Eli,
There are several usage categories defined in the system, the most important ones are "Campaign Execution" and "High Volume Segmentation". The term "campaign" means that the target groups are built using the low volume segmentation engine to be executed in a campaign. You can define usages for each usage category in the system. The usage category defines for what purpose the segmentation element is used and with the usage you can define authorizations on the element.
"campaign" is the SAP deliverd standard usage for classic segmentation (usage category "Campaign Execution").
If you want to use the high volume segmentation engine, you will have to use usages of usage category High Volume Segmentation or High Volume Segmentation (BW). The latter one is available with CRM 7.0 EhP2.
hope that helps
--klaus

Campaign execution without automation

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