Campaigns to Service Orders
Hi
In one of the process for the Service Planning for the project I am into we plan to create a Service Oders for all the Target Group Customers individually assigned to the Campaign when its Released/Executed (Just like creation of Leads from Campaign),
Like to know if their is any standard proceeder for the above mentioned Process,
Await your Expert Suggestions.............
Tanx
Krish
Hi,
I am not sure if this is the right strategy !! May be you would consider discussing with business on this at your company/client.
Service Order needs a Service Ticket or Service Request as a standard process . Similarly, Campaigns are supoosed to identify prospects and convert them to potential customers via Lead management. A successful Campaign ends with Opportunity creations and then the sales process starts where opportunities are converted into Quotations and then to sales orders.
I do not this there is a standard way you can create service orders from a campaign as it is never the scenario of SAP best practices and hence SAP might not have solution for this scenario.
Thanks & Regards
Suchita
Similar Messages
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Creating Service Order from Campaign
Hello Guru's
I m really stuck presently with my Task.
My scenario is, we have modified service order transaction (zsrv), and this service order has been modified by adding custom developed classification that we assign every time we create service order manually. I have to create same service order from campaign execution.
At the same time when we create campaign, this classification is assigned in campaign screen and stored in bespoke table. Then i have to create service order automatically from campaign when executed.
So can any one help me on this scenario. what BADi i have to use, what is the best approach for this. How i can pass the classification of campaign to service order.
please help me
thank you
shankarHello. What was the solution, please?
I have a similar scenario in which I need a mass creation of service requests from a target group.
Thanks a lot,
Luis. -
Creation of service order from campaign element
Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PMHi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
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Creation of Sales Order from Service Order
Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
BUSINESS_OBJECT = 'BUS2096' " Debit Memo
This BAPI is working fine and giving the Sales Order Number as a pop-up for information.
But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
CALL FUNCTION 'STATUS_CHECK'
EXPORTING
objnr = caufvdg-objnr
status = stk_vkt
EXCEPTIONS
object_not_found = 01
status_not_active = 02.
subrc = sy-subrc.
ELSE.
...ansonsten kann man das an NETZKONT erkennen!
IF caufvdg-netzkont EQ con_kont_kopf.
subrc = 02. "kopfkontiert
ELSE.
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ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order. -
Hi,
I want to create a service order type. We dont have any requirement to create any service notification for it.
Could any one please tell me is it necessary to create a service notification before a service order.
Thanks and RegardsHi
No there is no nedd to create service notification before order creation but in real time this logic will not apply before you have to craete the notification.
But if u want to just check this concept then u can eaisly create a order without creating notification
Thank & Regards -
Auto creation of service orders from service plans using action management
Hi,
We are using service plan products in service contracts where in serviceorders are created according to the plans for the duration of the contracts according to the defined frequency.
The processing for the action is set as "Immediate processing" so that the order is created the moment the deadline is reached. The order is created using the method "CREATE_ORDER_SRVPLAN".
The contract is created and released and with all the line items (including the service plan line items). The schedule condition is such that => all the orders due in a particular month are created on the first of that month. e.g. plan orders for 15.01.2009, 30.01.2009, etc (i.e.,all the orders due in Jan 2008) will be created on the 01st of Jan 2008.
As per this definition, the relevant actions get scheduled, BUT DO NOT GET EXECUTED. The moment I just go to the edit mode in the document and save (without making any changes) the action gets executed and the service order gets created.
The requirement is that the moment the deadline is reached the action should get executed and there should be no need to edit the contract since the processing is kept as immediate.
Please advice further.
Warm regards,
DPHi Cenk/Pepe,
Thanks a lot for the response.
I did schedule the report and it gets executed as per the schedule. But it does not execute the actions. As a output it just logs "3 actions selected". What I want is that it should actually go ahead and execute these actions and not just select them.
Kindly advice on the same.
Regards,
DP -
Automatic Creation of Service Order
Hi
What config settings do I need to maintain in order for servce orders to be generated automatically during the creation of disconnection documents.
I have created service objects in Work Management, but the service orders are not created.
ThanksHope you have mentioned the order type while maintaining the Service Object in OISC.
Regards,
Rajini. -
Transaction type not found while creation of service order/ticket
Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
When i trying to create i am not able to find any transaction type but if i want to create follow-up document from CIC screen then i am able to create both the thing. I am not able to find out where is the problem. can any body help me out.
Thanks & regards
NeerajHi Francis,
Thanks
I am on Interaction Center WebClient 2007.
I have already done the configuration and Transaction type is popping up for selection screen but once i select the transaction type then system automatically canceled the transaction "Transaction Cancelled"
But in the same time if i am trying to created follow-up transaction with reference to previous transaction then i am able to created service ticket/service order.
what could be the problem?
Regards
Neeraj -
Service order creation using bapi with repair order number
Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
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Vijayb. -
How to get CRM service order data in R/3
Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
BobbyHi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti -
Warranty tab not getting displayed in service order
DEAR ALL,
I have an issue with crm services, I HAVE NOT ACTIVATED/USED INSTALL BASE IN MY SCENARIO AND HAVE CREATED PRODUCTS DIRECTLY/ DOWNLOADING FROM R/3.
NOW WHEN I MAKE A SERVICE ORDER THEN WHEN I ENTER THE PRODUCT (EG: FINISHGED GOOD) ITEM CATEGORY BEING YANN (TEXT ITEM CREATED BY US) THEN THE WARRANTY TAB IS NOT COMING UP.
when we add an expense item in the next line item warranty tab is getting displayed.
KINDLY HELP.
REGARDS,
AMITHi for this u can use VCT but you to check for doc flow action settings and work flow before, then only you will get Guranty Data tab hope this will helpful
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Venkat -
Crm service order related fields updation
hi ,
i am creating a sales order using va01 transaction. service order is automatically created with the config settings . during this, some of the fields in service order in R/3 are not updated. i wnt to populate 6 fields in service order when creating sales order .
i hv got user exit to update 4 fields, but for operations tab in service order, i need to populated activity type and work ( quantity fields ), these fields are not availbale in the above user exit.
Can any one pls suggest me how to update the operations tab fields in service order .
Reg
Shivahi ,
i am creating a sales order using va01 transaction. service order is automatically created with the config settings . during this, some of the fields in service order in R/3 are not updated. i wnt to populate 6 fields in service order when creating sales order .
i hv got user exit to update 4 fields, but for operations tab in service order, i need to populated activity type and work ( quantity fields ), these fields are not availbale in the above user exit.
Can any one pls suggest me how to update the operations tab fields in service order .
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Shiva -
Report for Material Issued against Service Orders But not Billed.
Hi Experts,
For CRM Service Orders Based on the Reservation number generated in CRM we will make the Goods issue document in ECC.
My Question In CRM Do we have any standard report to see Material issued against CRM Service orders but not billed. i.e. Work in progress.
Thanks in Advance,
AbhineshHi Vivek,
What I wanted to say that you won't get information from VAV about billing since as far as I know it doesn't contain any relevant table.
You should try create a query using LIKP-LIPS-(joint type: left outer)-VBRK. This will connect deliveries to billing document, you can also get SO number. Please try this.
(Sorrowully I don't know which logical database would be good for you)
BR
Csaba -
How to get system status and user status of service order
Hi,
I want to show user status and system status for service order in my report and i am using CRM_ORDER_READ function module to read the status, but it is returning lot of status records, could anyone please suggest how to get the system status and user status for service order.
I did not find any clue for how to get user status, i can see the user status when i open the transaction using CRMD_ORDER.
Regards,
Kamesh BathlaHi,
Go to CRM_JEST table give your service order guid and get the status, pass this status into TJ02. You will get the status of your order.
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Srinu -
Travel Expenses settlements against Service Order/WBS Element/Project Ord
Hi Experts,
I have one req. in Travel Expenses, i.e. need to settle travel expneses against Service Order/WBS Element/Project Order.
Can you guide me how to do this req.
Thanks & Regards
RajeshHye mate,
This is possible for sure what you need to do is to go at travel request . In travel Request there is an option of Enhanced Travel cost/ Alternative master cost center. if you click on it . you would find an option of cost assignmnet click on it
there you would have option , like an excel sheet like fields of the cost centre, wbs element, profit center, order number what eve is requred and save it.
now the cot of trip would go that particulat cost center or der numbe or WBS rather then the cost center assigned at master data in ifototype 0027.
Regards
Waqas Anwar
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