Campus manager 5.0.6 bug

Hello,
I'm hitting bug CSCtd49439 detailed below after i upgraded my campus manager to 5.0.6. the workaround didn't work in my case and i need the patch without opening a tac case, where can I find it???
Regards
Data Collection never completes, and UT acquisition cannot run
Symptom:
Campus Manager Data Collection does not stop. It is reported as always
running in
Topology Services. Additionally, User Tracking acquisition does not run due
to XML files
being written.
Conditions:
This will occur if there are any standalone Access Points being managed by
Campus
Manager. Other devices can also cause this (e.g. old 1200 series switches).
Workaround:
Filter out standalone Access Points and other affected devices from Campus
Data Collection
under Campus Manager > Administration > Data Collection > Exclude Devices.
A patch is available by contacting TAC.

"I understand I have to open a tac case to get it but the problem is that; being Cisco Gold Partners, my company has a limit on the numbers of tac cases to be opened and there are lots of patches and software that is only available through tac? can I unsertand why? IS this a Cisco Policy?"
Yes, it is and this is an old discussion with Cisco and I stopped it sometimes in the past; The only argument for you might be - "it is the same for all Cisco partners...."
It has some aspects, I am not sure if Cisco is aware about..
See this situation:
If you have an issue discussing it here on the forum e.g. with jclarke and it reveals to be a LMS bug and jclarke writes a patch for it, it is clear to open a TAC Service Request to get the patch (the patch is not tested yet and TAC needs to have the possibility to keep at least a statistical logging about the issues).
But know the ridiculous part starts - the case will get accounted against your account because the bug ID yet exists. edit: Only Bug IDs generated during the follow-up of a case won't get accounted. Only if a NEW Bug ID is generated during the follow-up of a Service Request will result in the fact that the SR is not accounted. So beside the fact that you have to deal with parts of LMS which are not working you receicve a kind of penaltiy for helping in making LMS functioning correct....
Once, I stopped informing Cisco about the issues I have found within LMS because of this penalty, but when jclarke started in this forum it was worth again announcing them and discussing those things...- because there is real help and a prospective solution
But I think it is somewhat embarrasing for Cisco to put an imposition on people/companies who found bugs instead of giving somekind of reward or only a short "Thank you...."
Nachricht geändert durch mermel

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