Campus Manager Topology Services

Hi,
How to configure the refresh rate for the Layer 2 View under Topology Services,submenu of Campus Manager, in LMS 2.1
By the default the refresh rate is 5 minuets, is there anyway to configure it?
Thanks

What is the jre version you are using to launch topology services? What workstation are you using? Do you get the same behavior from the server? Post a screenshot of the error.

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Campus manager topology services error

I have LMS installed at a customer site and it was working fine but lately when i was preparing a session for the customer i tried to open the topology services under campus manager but i received the following error " unable to launch the application "

What is the jre version you are using to launch topology services? What workstation are you using? Do you get the same behavior from the server? Post a screenshot of the error.

LMS 3.2 Campus Manager Topology Issue with C450X-E

We replaced catalysts catOS 6509 by c4503-E and C4506-E in the network.
Since that replacement, 2 links gigaethernet bundled in an etherchannel disappeared from Campus Manager Topology maps (vtp and layer maps).
These links were drawn with 6509 in the old maps but not now with 450X-E.
We have also 235 other switches without any problems.
The links are up and each switch is seeing its neighbour by cdp on each link. No discrepancies found for these links.
I have done a reinit of ANI database by reinitdb.pl -restore and restart a complete discovery and data collection.
The issue is the same.
Campus Manager Version is 5.2.1 with CSCtd49439 installed
CMDeviceUpdate Version is 13.0
C450X-E IOS version is 12.2(53)SG2
In the file "campus\etc\cwsi\portsData.xml" the links do not appear that means they are not discovered.
In Device Center, each switch is seeing the other switch as a neighbour.
Do someone has any idea on that issue ?
Thanks.

Hi,
I have the same problem.
I'm sorry but I'm not used to the TAC and I can't find where I can download the patch.
Can you tell me what is the procedure to get this patch ?
thank in advance
Nicolas

Error : 404 not found while opening Ciscoview from Campus manager with LMS 3.2

Hi Friends,
While opening ciscoview from Campus Manager Topology, getting error 404 not found by apache web server. pls guide me to resolve this issue if anyone faces the same situation earlier.
Thnx

The name of Enterprise Manger service is em you can find it under deployments in weblogic console. Its status should be active and ok.
Have you tried this
http://technasir.blogspot.com/2013/04/enterprise-manger-is-not-working.html
regards
Nasir

Network Topology in Campus Manager

I have two switches that are unsupported in my network topology map. These devices show up as green boxes with question marks. The switches are catalyst 3560's model number WS-C3560-48TS. I can see where the 24 port model is supported but not the 48 port. Is there a way to get support for these devices so that my topo map doesn't have green icons with question marks?

Which campus manager service pack do you have installed? This support was added in CM 3.0.4

LMS 3.0 topology services and email notifications issue

Hi
I have an LMS 3.0 install that was working when I installed it at a customer site a few months back. I went back in to give them an overview of its operation and there are now several issues. Nothing has changed since I installed it because the customer didn't know how to use it.
The issues now are
1. When there is a link failure the mail account that should receive a notifivation gets nothing.
2. In topology services the faled link goes red but when repaired goes to dotted red and never goes back to solid black.
I know the mailing worked previously because I can see previous errors that were fixed being reported about a month back.
Also in DFM all my devices now show as learning under the device discovery page and never move from 10% completed. I found another post that says I need to upgrade to LMS 3.0.1 and DFM 3.0.5
Is it possible this will fix the other issues ?
I have LMS 3.0, DFM 3.0.0, RME 4.1 and CM 5.0
Many thanks, Stephen.

Yes, your versions are plagued by numerous bugs. It is highly recommended you upgrade to LMS 3.0.1, then apply the Campus Manager 5.0.6 and DFM 3.0.5 service packs. LMS 3.0.1 can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 , and the various required SPs from Common Services > Software Center > Software Update.

Campus manager user tracking problem

Hi We are using LMS 3.0.1 and the campus manager verson is 5.0.2. We have two subnet which are used for the management ip of switch kept in two different geographical areas. I have made the entry of all devices kept in both subnets and all the devices are know device in DCR, RME and DFM. also after data collection the devices are shown in campus manager database. But I am not able to learn the end host details of the hosts connected to one of our segment.
even if the perticular subnet is not appearing in "campus user tracking" as well as the devices belongs to the subnet. but I am getting all end host details from the second subnet.
please help.

Hi clarke,
i have updated the cm to the latest but still it did not learn. Later i added the 10.188.7.x ip addresses manually in the discovery settings instead of " *.*.*.* " - ip range. Now i am able to see these devices in topology view > layer 2 veiw as connected devices & not seen in unconnected..
Now i need to see the hostname, ip address etc details of these segments in UT acquisition window.... Secondly in topology view, the core switch is showing in "?" question mark symbol. This device is WS-C6509-E (sup-bootdisk:s72033-ipbase-mz.122-33.SXH3a.bin). I tried to delete this device from common services and added it again, there i selected "ws-c6509", i did not see the " ws-c6509-E".
in Cisco site, the serial number of the device is showing as the device "VS-C6509E-S720-10G"
Can u pls help me on this..
regards
rajesh

Campus Manager No Data Collected from Network

Just intergraged CiscoWorks with ACS. Now when we select Campus Manager | Visualization | Topology Services we get the following error message:
No Data Collected from Network
1.Devices are not availiable from DCR or
2.You have not performed data collection at least once
When we look at Common Services | Devices and Credentials | Device Discovery the total devices discovered and the devices reachable indicate there are devices that were found.
We could see devices fine before the ACS intergration but now, we cannot see any devices.
Any thoughts?

The devices (original clients) that I defined are as follows:
10.0.1.*
10.0.10.*
10.0.2.*
I was able to see these clients. Deleted the above clients from ACS and added:
10.0.1-10.*
So that I can see the above clients and others (10.0.3.*, 10.0.4.*,etc).
I can still see the original clients only. The others show up in Devices not configured in ACS report.
What do I need to do? What did I miss?

Can not use Topology services in LMS 3.1

Hi all,
I'm using LMS 3.1 with Campus manager 5.1 and install on solaris platform. When i click on topology services in campus manager, i have received a message as below
Please help me resolve this error
Tks,
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException
     org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:453)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:393)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:100)
root cause
java.lang.NullPointerException
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log in addition to the output of the pdshow command from this server.

Campus manager not refreshing

Before our upgrade, campus manager, specifically topology services network topology layer 2 map, would auto-refresh when a device went down, or a new device came online... after a data collection of course. now it requires a complete shutdown of the java application topology services, and a completely new instance opened before we can see any changes instead of functioning in real time. what are we missing here?
(it is very possible this is a snmp problem. we are running v3)
Thank you for you help!
-fox

1. Post screen shot of error.
2. What kind of device is it?
3. Is this LMS installation being managed locally or by ACS?

Campus manager 5.0.6 bug

Hello,
I'm hitting bug CSCtd49439 detailed below after i upgraded my campus manager to 5.0.6. the workaround didn't work in my case and i need the patch without opening a tac case, where can I find it???
Regards
Data Collection never completes, and UT acquisition cannot run
Symptom:
Campus Manager Data Collection does not stop. It is reported as always
running in
Topology Services. Additionally, User Tracking acquisition does not run due
to XML files
being written.
Conditions:
This will occur if there are any standalone Access Points being managed by
Campus
Manager. Other devices can also cause this (e.g. old 1200 series switches).
Workaround:
Filter out standalone Access Points and other affected devices from Campus
Data Collection
under Campus Manager > Administration > Data Collection > Exclude Devices.
A patch is available by contacting TAC.

"I understand I have to open a tac case to get it but the problem is that; being Cisco Gold Partners, my company has a limit on the numbers of tac cases to be opened and there are lots of patches and software that is only available through tac? can I unsertand why? IS this a Cisco Policy?"
Yes, it is and this is an old discussion with Cisco and I stopped it sometimes in the past; The only argument for you might be - "it is the same for all Cisco partners...."
It has some aspects, I am not sure if Cisco is aware about..
See this situation:
If you have an issue discussing it here on the forum e.g. with jclarke and it reveals to be a LMS bug and jclarke writes a patch for it, it is clear to open a TAC Service Request to get the patch (the patch is not tested yet and TAC needs to have the possibility to keep at least a statistical logging about the issues).
But know the ridiculous part starts - the case will get accounted against your account because the bug ID yet exists. edit: Only Bug IDs generated during the follow-up of a case won't get accounted. Only if a NEW Bug ID is generated during the follow-up of a Service Request will result in the fact that the SR is not accounted. So beside the fact that you have to deal with parts of LMS which are not working you receicve a kind of penaltiy for helping in making LMS functioning correct....
Once, I stopped informing Cisco about the issues I have found within LMS because of this penalty, but when jclarke started in this forum it was worth again announcing them and discussing those things...- because there is real help and a prospective solution
But I think it is somewhat embarrasing for Cisco to put an imposition on people/companies who found bugs instead of giving somekind of reward or only a short "Thank you...."
Nachricht geändert durch mermel

Topology services cannot connect with multihomed LMS 3.2

Hi,
I'd like to ask for you help. I've installed LMS 3.2 on a server with 2 NICs and we're having a problem executing Topology Service from a remote host.
When I try to launch Topology-Services I get the following error:
Campus Manager Error: "Cannot connect to ANIServer: ANIServer6.0-<hostname>"
Probable cause: "Unknown hostname..."
Recommended Action: "Check wether the ANIServer6.0-<hoostname> process is up and running"
I can see in the java trace that the host communicates correctly with the primary NIC and I don't know for what reason, it uses the second NIC IP of the LMS server when it has to connnect to the OSAGENT service (port 42342 ).
basic: JNLP2ClassLoader.findClass: com.sun.corba.se.impl.presentation.rmi.bcel.StubFactoryFactoryBCELImpl: try again ..
basic: JNLP2ClassLoader.findClass: com.sun.corba.se.impl.presentation.rmi.bcel.StubFactoryFactoryBCELImpl: try again ..
basic: JNLP2ClassLoader.findClass: com.cisco.nm.ani.share.idl.AniClientModule.AniClientHelper: try again ..
basic: JNLP2ClassLoader.findClass: com.cisco.nm.ani.share.idl.AniClientModule.AniClient: try again ..
basic: JNLP2ClassLoader.findClass: com.cisco.nm.ani.share.idl.AniClientModule._AniClientStub: try again ..
network: Cache entry found [url: https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref, version: null] prevalidated=false/0
network: Connecting https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref with proxy=DIRECT
network: ResponseCode for https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref : 304
network: Encoding for https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref : null
network: Disconnect connection to https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref
network: Connecting socket://<IP_NIC_secondary>:42342 with proxy=SOCKS @ <proxy>:8080
For security reasons, the host is strictely not allowed to communicate with the secondary NIC (it is not routable).
- Is it possible to bind all the communications of the "remote client" to the primary NIC IP ?
- How can I force the java client to use the primary NIC when it concerns the OSAGENT service ?
- Is Topology Services supported with multi homed configuration ?
Thanks in advance for your answers.
Regards.

Kindly check if the hostname of the server is resolveable properly with the correct IP address on the client machine and port 42342 is not blocked between server and client in any way.
Its must that client must resolve the hostname of the LMS server with the correct IP Address. If DNS is not configured on the client machine, then you need to do manual entry in the host file of the client machine. I hope you are able to launch the topology from the LMS server.
Also check this :-
To run Topology on a multi-homed machine, there are two requirements.
•All IP addresses must be configured in DNS.
•Owing to restrictions with CORBA, only one IP address can be used by the client or browser to access the server. You must select one IP address as the external address, with which the client will login to the CiscoWorks server.
To select an IP address, modify the gatekeeper file located in NMSROOT\lib\vbroker\gatekeeper.cfg
where NMSROOT is the directory (opt/CSCOpx by default) in which CiscoWorks is installed.
Replace every instance of external-IP-address with the external IP address you choose, and remove the "#" character, from the following:
•#vbroker.gatekeeper.backcompat.callback.host=external-IP-address
•#vbroker.se.exterior.host=external-IP-address
•#vbroker.se.iiop_tp.host=external-IP-address
•#vbroker.se.interior.host=external-IP-address
After modifying the gatekeeper file, restart the Daemon Manager. To do this, first stop the Daemon Manager by entering:
net stop crmdmgtd
Now, start the Daemon Manager by entering:
net start crmdmgtd
Hope it helps
Thanks
Gaganjeet

Cisco Unified Operation Manager: can not see the Campus manager

Dear all,
I have installed the CUOM to manage my IPT system. I have successfully installed without any errors. The system now can detect all IPT system components but I have a problem. From the Tool on Service Level View, I only the option for Alert History and can not see the option for Campus manager to customize the topology (like the tool on Ciscoworks LMS).
Please give me some advices.
Thank you,
Thanh

On the administration page, you will be able to see "View Reports For" header on the top.
Under that header you will see the following fields:
User ID/Type/Last/Status/Folder /Instance
Above values will be used by PeopleSoft to filter and display the list of reports
If the user has selected Status as Processing and saved the page, PeopleSoft will only show reports which are in Processing status.
If user runs a report and it has been posted, it will not show up in report manager coz the filter value is set to Processing.
Hope this helps. I dont think Permissions has anything to do with this since user is able to view the page.

CM - Topology Services = Unconnected Devices

Hello everyone!
My name is Christian (from Brazil), and I'm having some problems with the CiscoWorks LMS 3.1
- In "RME> Collection Status> Inventory" all 54 devices are as "successful", but in the "RME> Collection Status> Config Archive" appears 25 devices (I don't know why only 25), and with the status "failed".
- In "CM > Visualization > Topology Services" all devices are as unreachable (except WLC 4402).
The WLC 4402 have snmp v3 configured, and all others devices have snmp v2 configured. CDP are enable in all devices. The credentials are autheticated in RADIUS Server (for switchs) and local in the WLCs. I can connect in all switchs and wlcs with putty (ssh) and athenticate in RADIUS Server.
My O.S. is a Windows 2003 Server Enterprise Edition.
Can anyone help-me?
Cristiano Santos

Exactly what version of Campus Manager do you have? Post the ani.log.

Topology Services etherchannel link was discovered as separte links

I'm currently using Campus Manager 4.0.3. Topology services have error in dicovering links, some etherchannel links was discovered correctly some are discovered as separate links. For the incorrectly discovered etherchannel links, it created a bus as a connection to the other devices instead of dispalying it as a single link with multiple port in the link attributes. I already trien re-initializing the Ani Database and i also upgraded the CM to 4.0.5. But still no avail.
Need help asap. thnaks.

Any chance you are passing through a non-Cisco L2 switch on those links? I've seen this behavior is that case,

Campus Manager Topology Services

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