Can a local Apple store replace the hard drive in a current iMac
Can a local Apple store replace the hard drive in a current iMac or do they have to send it out to a service center for repair? I was told that the new iMacs are too difficult to service now that they are glued together and a local Apple store cannot do the repair themselves. Is this true?
i know the SSD is serviceable like all the apple products, and isn't that difficult to replace. definitely reach out to the store and find out. you should be able to call ahead and get some answers from the Genius Bar.
https://www.apple.com/retail/locator/
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my mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be? can it be a software issue with the wifi?
also i noted that it has only been doing this since quite recently, before it was fine
please help!First, back up all data immediately, as your boot drive might be failing.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|timed? ?o' | tail | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Reset the System Management Controller.
Run Software Update. If there's a firmware update, install it.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the View menu or the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?
My hard drive continually has the floating beach ball and will take massive time to fulfill a request. And then will not boot up...so then I have to do a restore and rebuild hard drive from a past saved time machine version. Works for a little bit...then the floating beachball comes more and more...until it will not boot up again. So then I restore from a previous time machine saved version....and again it works for a day or so ... until it happens again. Now it's happening faster and faster...so I think my hard drive is dying.
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I've had this issue for almost a month now, and they have tried multiple things to fix it from software re-installs to wiping the drive and they replaced the hard drive and cable but now that it is still not working they are suggesting installing another hard drive after it clearly didn't work the last time they replaced it. Help! I've contacted customer relations and the only thing she told me over and over is that they are working diligently to fix it. I'm a music teacher and that is currently the only computer i have and I use July to prep all my lesson plans and music. School starts august 18th and I feel like I'll be back in the store with the same problem again right when school starts. Any suggestions, ill probably be writing a letter very soon, any other suggestions?
Btw I have tried not backing up from time machine to rule out the possibility of something of mine corrupting it and it still did it.
Thanks for your help apple community!
DavidWholly Crap, No Joke, the lady from the apple store called me up at like 5pm and said "You know what?" and my reply was....... "what" and she goes, "You've been very patient and we understand you've been in and out in the last 3 weeks so we've decided to just give you a brand new computer" She gave me a brand new MBP! SO FREAKIN STOKED, my 2008 macbook pro for a new 2011 2.2ghz with 4 gigs of memory (Upgradeable to 8!!) The only downside is that since I use this for recording audio with Pro Tools well as recording audio with Pro Tools I needed the 7200rpm drive like my last one, and with her eyes i felt the "Beggars Cant be choosy" look flow upon me. But I shrugged it off and She actually told me to take this one, use it for the next week while the one she is ordering for me comes in!! So Bottom line IMHO (first time i've ever used that acronym in a forum) Apple Definitely has some awesome customer service!!
--this is one of those posts that I usually read and say "***, why cant that be me!!"
I <3 Apple.
David -
MY mac mini hard drive is failing. I am no longer under warranty. Do you know how much it cost to have Apple replace the hard drive? or How I can replace it myself?
You can do it yourself. I did on my 2009 Mini
http://www.ifixit.com/Device/Mac_Mini
Also, this place sells HSDs and has install videos.
http://eshop.macsales.com/installvideos/ -
I just replaced the hard drive on my g4 PowerBook -I don't know where my original software is and apple won't touch it since its "vintage". Does anyone know what my options are to get my computer working again?
Hello and welcome to the support community
You only option is to buy a copy of Mac OS X, either the retail disk or system disks.
There are places you can by a copy of Mac OS X, like online vendors, Amazon or eBay.
System disk are gray and come with more than one disk. Retail disk are black with a 'X' on them and often come as one DVD disk.
Not sure what version your going to require as you haven't provided any specification and model details.
I would safely assume being a G4, it would be happy to install Mac OS X 10.4 Tiger.
If you could let us know the PowerBook you own, then I am sure we could advise you further.
Best of luck -
Can employees at apple store replace ipod touch 4g dock connecter
Can employees at apple store replace and fix ipod touch 4th generation dock connecter
No.
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
You can do it at an Apple store by making an appointment:
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod -
Recently Apple replaced the hard drive on Mac running Yosmite 10.10.2 and now when i try to rn FaceTime, the computer says "no camera available". Does anyone no how to fix this?
Assuming there is no hardware problem try reinstalling Yosemite. If this does not work then take it back to the Apple Store.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
I replaced the hard drive to a 30gig on my Ipod 4th gen. click wheel but it is still not recognized on my computer or in itunes......I get an error message with a folder and "!"....what can I do to fix??
Have you recharge the battery for at least 2 hours, or just leave it connected for 4 hours?
(When you replaced the Hardisk, you should also replace the battery.)
Some other iPod SSD sites, says that you may have to format the CF in FAT32, as Mac dont read NTFS drive so if Windows is the 1st PC that your CF is connected, it may be formatted to NTFS.
You can try erasing the CF using Disk Utilty, so that Mac can recognise it. (but not Windows)
Have a nice day! -
I recently replaced the hard drive on my Windows 7 computer and in the process lost all my music. I think it should be on the iCoud. Can I get it back from the iCloud to my computer? Or can I "reverse-synch" FROM my iPhone TO iTunes?
All the music you purchased from iTunes can be re-downloaded, all the music you acquired without purchasing from iTunes can be accessed using Senuti (not free). The combination of these 2 will get your music back.
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I replaced the hard drive, motherboard, and battery but now can not restore my Ipod 5th gen? Error code 1416, any help?
When I did a Google search on "1416 error ipod 5th," there is some discussion that the earlier version of the logic board only accepted 30 and 60 GB drives (or words to that effect), but the later "5.5" version did allow larger capacity drives. If that info is true, the question is, do you have a compatible combination of logic board and hard drive?
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I occasionally have issues waking my macbook pro up from sleep mode resulting in my need to restart the computer. I dislike all of my programs opening at once when I do get the computer started becasue it slows the cpu down. The apple store replaced the sleep part but the problem is still there. Note: i never had this problem with snow leopard
I'm not certain but my new MBA 13...when in sleep mode comes back on from a black screen when I simply click on the left mouse button. Also, one time I did a SECURE EMPTY TRASH on files that totalled more than 1GB and it took so long that the fan kept increasing in speed so I pressed on the POWER button and the MBA shut...I was able to boot up with no problem. As a rule, I now only do secured erases for trash bin data totalling 500mb or less...anything above that gets a regular erase (dump).
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Hi, i'm paying every mont for photoshop and lightroom, I had to bring my Mac to apple to change the hard drive, and now i want reinstall my programs, anyone can help me?
Download and install the trial version(s) from https://www.adobe.com/creativecloud/catalog/desktop.html and activate them with your Adobe ID.
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How do I authorise my Imac for Itunes after replacing the hard drive?
Dear All,
Apologies, but I am new to forums and understand that the issue of "Authorisation" of Itunes purchases and rentals has been done to death! However, I have tried everything and have exhausted normal research on the Net, there doesnt seem to be standard sollution to my problem. I have replaced the Hard Drive in my Imac 2008 with an SSD which makes the Imac very fast and effcient and completely clean of the usual trash in an old computer. So before renting my first movie, I did the following:..................................
Formatted the hard drive and downloaded and upgraded to OSX to 10.5.8 (the latest I can go on this Imac (I think) Intel 3.06Ghz 2 core and 4GB SSDRAM)
Upgraded Itunes to the latest available
Upgraded Quicktime to the latest available.
I rented a film which will not play and initially I got the "not authorised on this computer" message which kept repeating despite saying it was "waiting"
So I did the usual apple support search and tried the following:..................................
I checked that my apple User ID and password where up to date and that I was purchasing on the right ID
Tried the standard.....Itunes/Store/Authorise this computer - tried unauthorising and then re-authorising No luck
I tried deleting the (/Users/Shared/SC info) file No luck
I tried the Terminal based solution "sumo chmod -R 777 /Shared/Users" fix It didnt work either
I don't get the authorisation warning any more but just get a black screen with a grey horizontal stripe across the middle
I would be very grateful if somene could give me another sollution to try............................
Thank you very much,
SfithyDouble & triple check that you installed the hard drive correctly.
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How do I replace the hard drive?
I got a message that my internal hard drive is failing, and I need to back up the data I can and replace it.
I'm running a 27' iMac and I can open any of the users except for the main one. The unit just freezes while booting, unless powered up in safe mode.
Is it possible to do this myself, or ... what options are open to me?
Thanks.If you have never worked on a computer before and, especially, working inside Macs, in general, and iMacs, specifically, then this is NOT a DIY project for you to undertake.
The aluminum model iMacs are an excersize in patience and tedium to get at anything inside.
Take your Mac into either an Apple Store or Apple Authorized repair service center and pay to have them replace the hard drive.
Apple uses proprietary hard drives that have a special connection for temp sensors that control the iMac's internal fans.
Try and get a backup of your data before you bring this in for the hard drive replacement.
Good Luck!
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