Can' add Exchange account to Outlook 2013

Hi,
We have an Exchange 2013 server which as far as I know is fully working - Outlook clients on the domain connect fine, OWA works fine and mobile devices work fine.
However I have a problem when trying to add an Exchange account to Outlook 2013 when this computer is on another domain (separate network, separate domain, separate company).
I assume Outlook is searching for an Exchange server which isn't there but how can I get around this?
Thanks

Hi,
Please try to alter the authentication method on the relevant CAS servers to Basic and test the issue. For details:
http://technet.microsoft.com/en-us/library/bb124503%28v=exchg.141%29.aspx
Thanks,
Rebecca Tu
TechNet Community Support

Similar Messages

Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15
And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16
I am doing the steps below:
1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16
2-entering the account name: [email protected]
3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"
4-type the exchange CAS Server URL, https://192.168.1.16
5-Check the "Connect using SSL Only"
6-Authentication Settings: "NTLM Authentication", and pressing Apply
7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply
9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my
username and password in the small window and I still got the same result.
I cannot verify the account name and I cannot complete the process.
I appreciate you kind assistance.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

Unable to configure multiple Exchange accounts in Outlook 2013

This is a complicated issue so I will try to describe it the best I can.
I have a client with two SBS servers for two different organizations in two different locations. Each server handles completely different domains. Let's call them A and B.
The issue is this...using Outlook 2010 or 2013 on clients at location B, I can configure Outlook for the users mailbox on server B just fine. Some of the users at location B also have mailboxes on server A. When I add a 2nd Exchange account for
the users mailbox on server A, things get weird.
Sometimes, when I start Outlook after adding the 2nd Exchange account, Outlook will show only one mailbox, but it is incorrect. The top level will show it is a mailbox on server B, but it contains email from server A. When this happens, email
actually transfers from one mailbox to the other. I have to close Outlook quickly before things get out of hand. About a year ago, I determined that if the user has the same username and password for their mailbox on server A and server B, this would
cause the problem. So I changed the users' username on server B and it seemed to work with Outlook 2010.
Now, a year later, we have a new user with Outlook 2013 with a mailbox on server A and server B, who works in location B. I setup Outlook 2013 with mailbox B and it's fine. I add a 2nd Exchange account for mailbox A to their Outlook Profile,
and when I launch Outlook, it shows both. BUT, the mailbox A has nothing in it, and the status shows "This folder has not yet updated. CONNECTED". Mailbox B shows "All folders up to date. Connected to Microsoft Exchange".
Also, existing email from mailbox A starts showing up in mailbox B. If I go into mail account settings, I get the "Outlook is using temporary mailbox" dialog, meaning something has moved. If I look at the two accounts, both look
to be using the same OST file, even though under data files, there are two OST files, one for each mailbox account. If I delete the 2nd Exchange account (A), Outlook works again for the single mailbox on server B.
I've tried configuring the accounts without cached mode, but that doesn't work either. Mailbox B had a delegate account (Full access permissions) to another account on server B, but I have tried removing that also, but no change.
I cannot figure out why I cannot have two Exchange accounts, one from each server (A and B) in Outlook 2013/2010 at the same time.
HELP!
Thank for any ideas. I hope I haven't made this too confusing. One last thing...when I add the 2nd Exchange mailbox, I authenticate with the username on server A with domain\username and their password. The authentication seems to be accepted
fine and without error. I have also tried configuring the 2nd account using "automatic" instead of configuring manually. Same problem.

OK, I have done some more testing as you suggested. I created yet another new profile with just mailbox A. When I start Outlook, I see the users mailbox, plus a mailbox that the user has been given Full Permissions to (a delegate?). There
is one more mailbox that this user has full permissions to, but it did not auto-add itself, so I added the mailbox through the account properties. Now, all three mailboxes at location A are in Outlook (users mailbox and 2 delegate mailboxes). In
Outlook, on the left, has at the top the users main mailbox, and then below it are two other "branches" for the delegate mailboxes. I did NOT use cached exchange mode, btw.
I quit Outlook and edited the profile, adding another exchange account for the users mailbox at location B. I did a "check-name" and authenticated OK.
I launched Outlook, and the same (wrong) thing happens. On the left pane of Outlook, at the top, it shows it is the users mailbox at location B (the main branch says Mailbox name -- location B), but all the folders and content are from mailbox at location
A. Outlook has mixed it up, and it is at this point that email starts moving between mailboxes, so I quit Outlook quickly. It did show the two delegate mailboxes from location A, but there were just three "branches", and nowhere is there
the real mailbox B.
Can it have anything to do with the fact that these accounts have delegates (or are given full manage permissions to other mailboxes on the server)??
UPDATE: I just determined something. When looking at the Outlook email accounts dialog, for each account it shows the default delivery location. For the first account (location A), it shows:
"Selected account delivers new messages to the following location: usersemail@locationA\Inbox".
When I add the users mailbox for location B, it shows:
"Selected account delivers new messages to the following location: usersemail@locationB\Inbox".
However, when I start Outlook, and see that things are wrong and quit, I go back into the accounts dialog, and BOTH accounts are set to deliver to the SAME location:
"Selected account delivers new messages to the following location: usersemail@locationA\Inbox".
So now, the 2nd exchange account has changed it's location to deliver to mailbox A instead of B.
Crazy stuff.

"The Connection to Microsoft Exchange is unavailable" when adding second Exchange account to Outlook 2013

I have a problem that I've found to be typical, just haven't found anything that describes my exact problem.
I'm having trouble adding a second Exchange 2010 server account to Outlook 2013 in one of the computers of the domain. Outlook 2013 will complain with "The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete
this action".
I've Googled and found many threads with the same error... however most of those seem to be either a problem with the server, or the Global Catalog in Active Directory, or the "connection method" (I've tried all found solutions to no avail).
This is not the case, since the first account is added with absolutely no problem. It can send and receive and I can delete the outlook profile and recreate it and it'll give no problems. I have this problem only when adding a second account.
This is a fresh Windows 8.1 install with an up-to-date Outlook 2013. I have other computers in the same domain and network, with the same setup (Win 8.1 + Outlook 2013) configured with two exchange accounts with no problem.
There are no connectivity problems, I can access that same account through OWA and in other computers on the network... the Global Catalog seems to be fine (shows two active DCs, which is correct).
I've tried deleting and recreating the outlook profiles, repairing the outlook installation, even deleting all outlook files in AppData and letting it recreate them, with no success.
Any hints of what could be going on?
Before I speak, I have something important to say.

Hi Javier,
Thank you for the update.
I have tested on my lab and get following result.
Lab: Exchange 2010, CAS Array (CAS01+CAS02), MBX01, DC
Type Server Field
Check name result
Changed Server Field
CAS01.domain.com
Yes
CASArray.domain.com
CASArray.domain.com
Yes
CASArray.domain.com
DC.domain.com
Yes
CASArray.domain.com
MBX01.domain.com
No
"The Connection to Microsoft Exchange is unavailable"
Based on my knowledge, the reason why inputing DC FQDN in the Server Field fixes this issue is that Outlook performs AD Lookup and finds the account configuration from AD, then back the CAS Array FQDN in the Server Field instead of DC FQDN.
Exchange 2010 is different from Exchange 2013, if you are using Exchange 2013, we need to input MailboxServerGUID.domain.com into Server Field.
If there is anything I’ve misunderstood, please don’t hesitate to let me know.
Thanks,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Cannot add Second Exchange Account to Outlook 2013

Cannot add second exchange account to same profile on Outlook 2013. I went through control panel, mail and tried to add the second exchange account there but I keep getting rundll32 has stopped working error. Using Windows 8.1. Any suggestions on what
I should do?

Hi,
I have some suggestions to troubleshoot this problem.
Run Windows on Clean Boot mode. Here is the link.
http://support.microsoft.com/kb/929135
Reinstall Office
Following are the steps for configuring multiple-account in Outlook.
Click File in Outlook then click Account Settings.
Choose E-mail Accounts.
Click New and input your Second Exchange Account information, then click
Next.
If the issue persists, please post your issue in Outlook forum. Here is the link.
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Thanks.

ICloud breaks Exchange account in Outlook 2013

Hi,
I installed iCloud on my work laptop hoping to get both my corporate exchange account and my iCloud account to appear in Outlook 2013. The iCloud account works fine, but with it installed I am no longer able to send emails from my exchange account. The emails just get stuck in the outbox. Once I remove iCloud it works again. I have tried a variety of settings in the Send/Receive group to no avail. Does anyone have an idea how I get them both to work together? All other aspects of iCloud coexists just fine. Not being able to send from my corporate account is a deal breaker.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

I can't create an email account in Outlook 2013 for my exchange server

Have tried many things on this issue.
I have a new tablet PC running Windows 8. I am able to connect to my Exchange Server account using Windows 8 Mail, no problem but when I have tried to set up an account for Outlook 2013 to connect to the same Exchange Server using exactly the same login
information I cannot get it to connect. I simply get the message that the Exchange Server is unavailable.
I've been able to connect a variety of other devices to the same Exchange Server account without any problem - iPhones, Windows Phone, iPads, etc, etc all without problem. It's just this device and Outlook 2013 seems to be the issue. From checking various
forums seems this is not an isolated issue but I've not been able to find a useful solution so far. Have deleted the user profiles and .ost files, switched off caching etc, all to no avail.
One key difference between the account information required by Windows Mail and Outlook is that in the Windows Mail system I am prompted to enter my domain information. I know this is critical from the information provided to me by our network administration
team but there is nowhere in the Outlook account setup process where I can enter my domain info.
Closest I've been able to get to success is to use the manual account creation process and select the Exchange ActiveSync option - this gets me to the point where I'm prompted for my username and password info but it fails at this step because I am connected
to a local domain (the domain account for the PC) and my user name and password are not accepted. There is nowhere in this login process that I can find where I can enter the correct domain info.
Any ideas on a solution would be very much appreciated - I use Outlook extensively in my work and whilst the Windows 8 Mail system is good, it doesn't have the level of functionality I need.
Many thanks
Wayne.

Have managed to solve this with your help Martina regarding using the domain\username combination.
Here's the solution in detail in case anyone else is having similar problems.
From control panels - select the User Accounts and Family Safety item, then the Mail (Microsoft Outlook 2013) item and then the Email Accounts option.
Select the Email tab and click 'New... button to create a new email account
Choose the standard Email account option in the following form. (Not the 'Manual' option'
Enter your Exchange account details - no alterations necessary here. just your standard details.
As the account verification proceeds you are prompted to again enter your username and password details. In this form, instead of using the top option with your username already populated, click the lower 'Other user' option and enter your domain\username
details. This changes the domain. Enter your password as usual.
I was prompted to do this twice - same each time. Enter domain\username in the username field and usual password
Account is then created.
Open Outlook to complete the process and synchronise data with Exchange.
Hope this is helpful to others - again, many thanks for your assistance Martina.
Wayne.

Multiple exchange e-mail accounts in outlook 2013

Hello. I'm trying to set-up two exchange e-mail accounts in outlook 2013 (Exchange server is synchronized with Active Directory).
Once I add second account and restart outlook I get password prompt from each of the accounts. And it keeps prompting all the time and one of the accounts do not work. Could you please assist me on how to set-up those multiple exchange e-mail accounts correctly

Setup the second Exchange account in one profile would always keep prompting usernam/password. This is limitation of Outlook profile.
To work around this, I recommand that you may use the tool as below:
http://www.codetwo.com/freeware/autologon/
Note:
This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
completely understand the risk before retrieving any software from the Internet.

How can set up exchange account in outlook 2011 manually?

I can't set up exchange account in outlook 2011 automatically. who can help me out?
and how can know whether the account has been added successfully?

If you can't add it automatically, you probably need some help from your company's helpdesk. It would be best to contact them because they may have some settings that are specific to their environment.

Disable Exchange Calendar in Outlook 2013

Is there any way that I can disable a calendar for an Exchange account in Outlook? The problem is that I use one Exchange calendar for all my appointments. I have two separate Exchange accounts though for email (personal and business). Periodically
when I create an appointment in Outlook, it creates the appointment in the wrong Exchange calendar so I'd like to disable that one.

Firstly, if you want your appointment goes to a specific calendar, you should select any of the folder under that Exchange account in Outlook navigation panel, then start creating your appointment. In this case, the appointment will be created in right Exchange
calendar.
Also, you can set a registry value to always force the use of the default account. To force using the default email account, regardless of which pst file you are viewing, browse to the following registry subkey in outlook 2013 and add a DWORD named NewItemsUseDefaultSendingAccount:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD value: NewItemsUseDefaultSendingAccount
Value: 1

Problems with setting up Exchange account in Outlook

Hi,
I have a problem with trying to connect my Exchange account on Outlook for mac, a message keeps popping up every time I try to add my exchange account. It says "outlook was redirected to the server auto discover-s.outlook.com to get new settings for your account". Even if I choose to allow the server to configure my settings nothing ever happens and I cant receive or send any mail. I tried to give the server name in the advanced settings bot that did not help either. Could someone please help me out?

Hi,
I have a problem with trying to connect my Exchange account on Outlook for mac, a message keeps popping up every time I try to add my exchange account. It says "outlook was redirected to the server auto discover-s.outlook.com to get new settings for your account". Even if I choose to allow the server to configure my settings nothing ever happens and I cant receive or send any mail. I tried to give the server name in the advanced settings bot that did not help either. Could someone please help me out?

Removing an account in Outlook 2013

Hello, If I remove an account in outlook 2013 will the email folders that I created under that account also be removed? I do not want them deleted!
Thanks!

It depends on the account - IMAP, Outlook.com, and Exchange accounts are server storage and removing the account will remove the data file. POP3 accounts are stored in the pst file and removing the account won't remove the pst from your profile.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Can't add multi exchange account on outlook 2010 with exchange 2013 Sp1

I did install exchange 2013 with DAG group successful, the exchange work fine now
Outlook can connect to exchange automatically and working fine
The problem appear when i need create the second exchange account by go to control panel/Mail add new profile and add new exchange profile
How can i solve the problem ?

This Problem in exchange generally appear when users mistakenly create the wrong account type or Outlook upgrades an older account profile.In these situations you need to remove that wrong account and create a New account .
When you have the wrong type of account configured in Outlook you can easily remove the account and create the correct type of account.
1 Go to Control Panel, search for the Mail. If you are using 64-bit Windows and 32-bit Outlook, it will be named as “Mail (32-bit)”
2 Double click on Mail (or Mail (32-bit)).
3 Click Email account button
4. Select the wrong account and click Remove. (If you only have one account listed in your profile,But you may need to create a New account first, set it as default then remove the wrong account.)
5. Click New, select Email Account for POP3 or IMAP accounts, or select other then the correct account type.
6. Fill in your preferred display name, email address and password on the Add New Account dialog.
Outlook will look for published account configuration for the domain and setup the account automatically.
In this event if your email provider does not publish autodiscover information, you’ll need to set up the account yourself. Check your mail providers support site for the proper configuration and then check the box to Manually configure the account at the bottom
of the Add New Account dialog.

Unable to add Exchange account after upgrading Outlook 2003 to Outlook 2010

Hello,
We have a number of users that we have upgraded Outlook from 2003 to Outlook 2010.
I am now trying to add an exchange account to these machines, but it doesn't work.
The exchange setup is correct, as we have some machines that came with Outlook 2010/2013 out of the box, and the exchange accounts work fine on them.
The first error that appears when adding the account is:
I have tried removing Outlook 2010, and then uninstalling Outlook 2003, reboot and re-install 2010. Same error.
I have tried setting up a new profile for the user, same error.
Our Exchange host pointed me to this http://support.microsoft.com/kb/2264398 which initially looked quite promising, as it describes
the issue I am seeing. However, after carrying out the fix, I get the same error.
I checked in event viewer, and these issues seem to be relevant to the issue:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the
local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
and
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\ntuser\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\ntuser\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\ntuser\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_04a2c612
Analysis symbol:
Rechecking for solution: 0
Report Id: 3ec8802e-af73-11e3-89d4-c454b37af7b4
Report Status: 0
Any help would be appreciated, I don't fancy wiping the machines and starting from scratch, just to sort this issue out.

Hi Stephen,
What’s your Exchange server version? Exchange 2013 or Exchange 2010?
Since your original Outlook 2010 and 2013 users can connect to Exchange server and work well, I think the configuration(Autodiscover service, Outlook Anywhere etc.) in server side should be correct. Please make sure your
new Outlook profile for Outlook 2010 have been configured with the following points:
1. The Encrypt data between Microsoft Office Outlook and Microsoft Exchange Server is checked.
2. Restart the Microsoft Exchange RPC Client Access service in Exchange server. And make sure all other Exchange services are running.
Please check whether the problematic users can configure an Outlook account and access their mailbox in the original Outlook 2010 client or not.
Thanks,
Winnie Liang
TechNet Community Support

Can't schedule meeting on resouce mailbox (Exchange Online) using Outlook 2013

Hi,
Here on my organization we use some resource mailboxes to schedule the meetings on our meeting rooms.
There are 5 users as owners and everyone else has only Limited details on them.
Today, on my Outlook 2010, I just open the calendar, go to the room I want. Search for an available date/time and double click (or right click and select Request New Meeting). Then it opens a new windows with the room on the "To:" box and
I can fill the other details.
Then I recieve an e-mail saying that my meeting is waiting for approval.
One of the owners approve and then my meeting appears to everyone on the organization.
No one was having problems with that... but today, using Outlook 2013, users just can't double click to send a request of a meeting. It says that the user doesn't have the rights to do it. The only way is to click on the "New Meeting" button and
then add the room in the "To:" box.
So... I was reading some comments about "Direct booking" not working anymore for Outlook 2013. Is it right? I mean... It's a downgrade for my point of view.
On Outlook 2010 it works everytime (tried creating the same user account on my machine and worked like a charm).
Today I verified that, after uninstalling and reinstalling Office 2013 on the user machine:
On Outlook 2013 version 15.0.4433.1506 is working.
On Outlook 2013 version 15.0.4701.1000 it's not working booking a meeting using double click.
So is not a rights problem. Is an update problem.
Any1?

Hi,
This is Exchange server 2013 forum. Actually, we have a dedicated support team regarding the Microsoft Office 365. I recommend you ask your question on our Microsoft Office 365 forum which is staffed by more experts specializing in this kind of problems.
Thanks for your understanding.
For your convenience:
http://community.office365.com/en-us/f/default.aspx
Hope this can be helpful to you.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Amy Wang
TechNet Community Support

Can' add Exchange account to Outlook 2013

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