Can Adobe change Reader (XI) on my computer to version compatible with my operating system?

I have the incorrect version of Adobe Reader on my computer. I have the Adobe PDF Pack/PDF to Office file converter, version XI. I was told by an Adobe telephone consultant earlier that this version was not compatible with my Windows 7 operating system and that was why my documents were coming out garbled. However, when I reviewed my billing a couple of months ago with Adobe, it was found that I had duplication for different Adobe products. Adobe has corrected this, but assured me at the same time that I had paid for a year for my PDF converter. I think at that time, the incorrect version (XI) appeared on my machine again. I need to change the PDF converter back to the old subscription, so that my documents are not garbled when they are converted to Word documents. Please help. Can you notify me by e-mail when this correction is made? Shirley Montgomery [email address removed]

NOBODY here can uninstall or reinstall software on YOUR computer. That's YOUR reeponsibility. You can download Reader 9, 10 or 11 here: http://get.adobe.com/reader/enterprise/

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