Can an app interfer with the headphone sound?

I took my iPhone into the store because the headphone sound isn't working. They replaced the phone, but I am having the same issue with a new phone. Is it possible an app is interfering with the sound?

Hello there!
To test your video, please refer to the following instructions:
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This question was solved.
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Great Question!
The output on the notebook is 2.0 unless specified.
Most 5.1 headphones make a virual surround sound experience unless they require multiple mini jack inputs, optical, or coaxal.
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I am an HP employee.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Can an app interfer with the headphone sound?

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