Can an Apple store unlock an iPhone 4S?

We have purchased a second hand iPhone 4s for our daughter and I have been told that the local store (UK) can unlock from Orange, is this right (as my local store is over an hours drive away and I have no other reason to travel there)
I could contact the original carrier but internet postings indicate they are a complete nightmare to get an unlock code from and as we want her to have this as a christmas present, it will effectively be a pretty flashlight and no more!
Any constructive advice is greatly received. Thank you.

No.  Apple does not unlock phones and there is no unlock code.  Only the carrier to which the phone is locked to can authorize the unlock, so contact them.

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