CAN ANY body Help for service request conversion

HOw we can start service request convesion. Breif info please.
I know that we need to use api. CS_servicerequest_pub.create_servicerequest
and jtf_task_pub,
jtf_notes_pub.
how can i start the base tables and some info about calling these apis. Do i need to call jtf apis also or only need to call service request pub is ok.

Hi,
1)You need to start with preparing a mapping between data in your legacy/old system and SR fields in Oracle apps. You may have to default few required fields in Oracle SR if you dont have them in legacy.
2)Then identify which APIs to be used. This will depend on what SR related objects like notes, tasks, attachments etc. you have to create. You will have to call seperate APIs for each object. CS_servicerequest_pub.create_servicerequest creates only SRs, And not notes , tasks etc..
3) You may have to create staging tables to import data from your legacy system. Plan and prepare the structure of these tables carefully to import all required information from legacy. Keep in mind the data types of these columns to map columns in Oracle tables. Also have extra columns for record status (new, error, success etc. ) and for error message if any.
4) Prepare code(package and procedure) to call and run all required APIs to process your data from legacy system available in staging table. You can refer to Oracle documentation for info on APIs. Keep in mind to capture errors and failures due to different reasons.
5) Register this procedure as program in Oracle apps and run it when data is available in staging table.
6) You may have to run program multiple times after correcting any error records in each run.
Hope it helps..
Regards,
Mohammed

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