Can any of you readers direct me to a logical HP customer support area?
Short version: I bought an ink cartridge listed as "compatible" in my instruction manual (Deskjet 4160, cartridge is a 95 Tri-Color). Installed it. Got "incompatible" message from HP utility.
After many inquiries, tonight I got an email from HP telling me that (1) the cartridge is not compatible (2) I can exchange it for another 95 if I return it in its unopened original package. HELP! How would I know it didn't work unless I opened it to use it? If it's incompatible, WHY would I want another one? I can understand if this had been MY mistake, buying the wrong cartridge, but I have two different pieces of print material that state this cartridge is compatible. Can any of you logical folks out there offer some advice? And HP team...if you're reading this...can you make some sense of this request? For you masochists out there...I'm enclosing a copy of the latest, illogical correspondence from HP (it's below) Thanks much!!!
Thank you for contacting HP Total Care.
I understand you are experiencing an issue with HP Deskjet D4160 Printer. You are getting an error message as ‘Incompatible cartridge’ the cartridge was bought as a bundle packs of 3 cartridges two HP 98 and one HP 95.
At the outset, I apologize for all the inconvenience this matter might have caused you and at the same time I greatly appreciate that you have forwarded your concern and have given me a chance to assist you with this matter.
Helen, I would like to inform you that the cartridges which are compatible with HP Deskjet D4160 Printer are mentioned below.
HP 98 – Black ink cartridge.
HP 99 – Photo ink cartridge.
HP 93 – Tri-color ink cartridge.
To resolve this issue you can exchange the HP cartridge(s) that you own with those (different series cartridge) that may work for you. However, the cartridges should be in their sealed boxes. The exchange policy is limited to warranty terms and conditions.
To exchange the cartridge(s), please send a letter of request to the ISB Team (see address below), as we at email support are authorized to provide cartridge replacements only for same series cartridges.
Hi BeanieSue,
I'm new to this forum but I hope I can help you!!
This website seems to have the cartirdges that are accepted for each printer. I searched for yours (D4160 right?) and got this page.
http://www.shopping.hp.com/webapp/shopping/supplies_model.do?product_code=C9068A&aoid=5504&lang=en&c...
The Printer Model D4160 accepts the following cartridges
Black Cartridge HP98
Colour Cartridge HP93
Photo Cartridge HP99
There are some printers that accept both the HP95 and the HP93 like the C4100 here
http://h10010.www1.hp.com/wwpc/us/en/sm/WF08a/18972-18972-238444-421635-410635-1142450.html
In this instance the C4100 also accepts the HP 98 which is the same black cartridge that you need!
But unfortunately your deskjet is HP 93 only!!
Let me know if this helps at all.
Regards,
Although I am an HP Employee I am not expert on all products.
The views I express here are my own and in no way represent the views, opinions or strategies of HP.
I'm just trying to help out if I can.
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