Can any one share with me any two critical issues in DP support project

Hello friends,
I am new to DP support project in SCM5.0 version,can any one share with me my queries
1.what is my support rolles and responsiblities .in DP
2.can any one share with me any two critical issues in DP and how can you resole it

Hi Sivaram,
1. As a DP functional consultant you need to resolve all the incidents raised in APO DP module( Forecasting, lifecycle planning, master data in APO DP, Planning books, macros , release to APO SNP or R/3 or other systems, CVC maintenance etc) which will also include BW part of SCM -APO related to DP, like data extraction and back up into and from infocubes. You will also support all the interfaces realted to APO DP , for the APO related part of the interface.
You need to reoslve these incidents in the time frames defined by SLAs for the support project.
You will have to also carry out problem management of some of the critical incidents so that incidents do not re-occur.
Further you will have to support Release /Change managment support( if it is part of your contract of Support project).
This willl involve testing changes in quality system, before these are moved to production system.
2 I found 2 crtical issues in APO DP support as below:
2.1 Sales history extraction data interafces from BW system used to have problems : technical problems of interface / jobs in BW running late, functional problems: sales history extract in BW not correct because various reasons
This used to lead to delayed job runs in APO and finally delayed forecasting and ptehr DP processes .
By proactive monitoring by BW team and taking appropriate actions for master data issues, this issue occurance frequency was reduced , but not completely eliminated.
2.2 Another major issue was related to back up process of APO DP planning data into infocubes. Finally by splitting the jobs as per daily, weekly and monthly bakc up procedure , we were able to resolve the issue.
I hope I have answered your queries.
Pleasse check and confirm.
Regards
Datta

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