Can anybody explain what is support for ADF Project and to solve the Issues

Hi,
I am new to ADF and i am currently associated to ADF Support Project.
Can anybody explain what is support for ADF Project and to solve the Issues when the ADF Project is in Live.
we are getting the Tickets for the Issues.
Thanks in advance.

I agree with Timo.
It depends on the size of the project, user base, technologies, etc. We use lot of technologies in fusion middleware stack. We get tickets in many areas.
In your case, it could be anything like user training issues (user may not know how to use the some system features), browser issues like blank screen, bugs in code like JBO errors (failed to validate, another user has changed row, failed to lock the record, NullPointerException, IllegalArgumentException etc), business logic issues, page may not render properly, performance issues, partial commit issues, application server issues, authentication issues. If you use web services you might get web services related problems.

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