Can Anyone Beat This for Terrible Service

Question

Verizon should be ashamed of itself.  I started with them in Feb. 2011.  I bought a Droid x, which began to reboot.  They replaced it with a 'refurbished' model.  That rebooted.  They replaced with this yet *another* Droid X, which not only rebooted but the screen went black during a call and couldn't be accessed.  I had to do a battery pull.
A nice supervisor upgraded me for free to a X2.  The first time I used the camcorder, it froze the phone.  New supervisor offered me a free Incredible 2, but I didn't want that.  He said he'd already ordered it for me but when it came, I was to retun it and let customer service know and they'd switch it with a new X2.    When the time came to return it, customer service said that the supervisor was on vacation, no one could contact him and he left no instructions to replace my X2 with a new one.  A *month* later, with *no one* able to get in touch with this supervisor, another supervisor tells me the only way to get a new X2 was to extend my contract 6 months and I'd get a gift card to pay for the new X2.  Time came to use the gift card and there was still $109 left the card didn't cover.  Took a lot of work to get that resolved.  
Three weeks go by and the phone is perfect......until 2.3.4 is upgraded and guess what? Yep. The camcorder freezes.  Verizon is totally useless and wants me to go back to refurbished models (what did I extend my contract for???) and switches me over to Motorola - in the Philippines, who can't help me.  When I finally talk to someone at Motorola, they want me to send them my phone for 2 weeks with no loaner so they can reload the OS.
And Verizon?  The rep I spoke to said that Verizon is very well aware that these phones are buggy and the repairs and returns are "making them look so bad that they have a policy change coming so that all returns are to be sent to Motorola instead of them."
I want out of my Verizon contract. I bought my phone and service in good faith and I've not have one phone longer than a month because of all the problems with a phone they *know* and *admit* is buggy.  I'm filing complaints with the FCC, the FTC, Verizon, Motorola, the California Attorney General's office, and the BBB.  No company should sell devices they know are faulty and yet Verizon is.  The rep admitted it.  And from all the other people I see on this forum talking about how they've returned their phones numerous times, I am far from the only one.
Shame on you, Verizon!  You should do the honest thing and let me out of my contract so I can sign with a company who doesn't sell faulty devices.

Answer 1

I have thanks, I was just answering 06jpearce
This is what I wrote:
Over 9 months and 20 openreach appointments and my broadband is still not fixed.   They have tried the "put up with it or we will just say your line is too long and we will stop all broadband service" about 3 times now, but when I point-out my next door neighbour is with TalkTalk, and their BB is fine, and also point out I've had much faster BB for years, they back down.
My speed has gone from 2Mbps to 384Kbps, and every time the phone rings the broadband disconnects.
I am an IT engineer that works from home and about 5 times a day I have to tell my customers that my BB has dropped out and then I explain that I've been waiting 9 months for BT to fix it.
Also I used to set up my customers on BT Broadband but obviously I haven't been doing that for the last 9 months. 
I'm sure that the fault is in the old aluminium cable that Openreach don't want to touch (in fact that is what the last engineer told me) .
When you add up the cost of all these engineers calls, and the loss of business from the bad name you are getting, it would have been far cheaper to replace the cable.