Can anyone explain BC Commissions????

Hi All,
I have been using BC for a few years but recently after looking at the Commissions section and talking to support I can not get my head round how they are working and no one seems to be able to give me a straight answer.
So when I go to my partner portal down on the right hand side is a section for commissions.
Right now mine looks like this
Now from the amount in Cashed in (which to me means what I have drawn out of BC into my account it shows the balance of $988.65 yet I have only ever received $588.32 (which has been confirmed by BC)
I am being told by BC that when my current balance reaches $500 I can get paid more money.
What I do not understand is where the other $400 has gone? (the difference between what I have received and what it says in cashed in)
If I have never received that $400 and BC says that I can only get paid when my current balance reaches $500 then surely somewhere along the lines I am out by $400.
I understand that compared to most of you guys we are not talking about a lot of money but it is a concern to me and I appreciate and help or advice you can give.
Cheers
Duncan

Hi Dinperth,
Thanks for contacting us.
Commissions are payable on monthly or yearly hosting fees and any overage charges such as extra disk space, newsletter or SMS charges. You can instantly have an overview of your commissions by accessing your Partner Portal > Dashboard. The Dashboard will show two commission numbers under the Commissions heading:
Current balance, representing commission that you can now redeem. This is the amount owning on paid invoices only. It can be redeemed once it has reached the $500 minimum.
Cashed in, representing commission accrued since you joined Business Catalyst. This total will include all invoices generated, paid and not paid. Invoices are generated with 14 days prior to the due date, so Cashed in will include also the invoices that are not yet paid (Current balance is not including them).
For more details, please read this article: Partners
Also, please note that a more detailed explanation will be sent to you from my personal email address: [email protected]
Best,
Florentina

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