Can anyone explain me this problem

Question

I have a superdrive that has been barely used and all of sudden I wanted to make a copy of a disk to disk one using a lacie external dvd drive and the other the superdrive, I have been getting some errors only using Dual Layer disk, now before I recorded perfectly fine with the same batch of dual layer disk, now when I want to record on iDVD a movie with the same batch of dual layer disk it would not complete the recording of the disk, by all means with the Lacie DVD recorder I have it works perfect why is that with the superdrive back then it worked fine now it does not, is this a mechanical or firmware problem should apple be on this case with their superdrive, I am using a MediaRange DVD+R DL disk and it works fine with the lacie but not with the superdrive still it use to work fine before but this was just right after using toast which now I am never going to use because I had the same experience with a Lacie DVD recorder I had before and it did the same until i had to repurchase another DVD recorder from Lacie.

Answer 1

yah my lacie works fine but I think the superdrive stop recognizing the media when we updated to the new OSX which is now 10.6.8 I think apple needs to update the superdrive firmware, because my lacie recorded two disk with out a hitch, and using iDVD but when I use the superdrive with the same media, it starts to record then it fails that means either something is not right with the firmware, or the DVD was damage with Toast, and this has not been the first time it has damage a DVD recorder. But the funny thing is that the superdrive records perfectly all the single layer disk with out a problem so I am guessing its a firmware or the drive is damage. The way it was damage well it has to do with toast and the mechanism getting stuck and thus damaging the recording head.
This could happen, and no I do not have applecare in Spain bad thing about this is either I have to drive to Barcelona or madrid with a 27 inch iMac and have them check it there. If they tell me that the drive was damage and need a new one I for sure would post on blogs for people not to support Roxio software, because the first time I had a drive that was damage by toast was with a DVD recorder 16x dual layer +and - DVD R and same thing only records single layer but dual layers of any kind would not record this was once with toast that just out of the blue was recording a dual layer disk gave me an error and you could hear the spindle spinning but the recorder was not recording and if you leave it after the error is closed out and the disk is spinning the head recorder would get damage.
I told roxio this problem and they said its not their problem, guess what its not going to be my problem anymore because I wish for more people to stop supporting their poorly made product.