Can anyone explain why DVD Player is SOOOO BAD?

OS 10.3.9, G5 dual 2 or iBook G4 1 ghz. DVD Player (and I use the term loosely) 4.0.
So what gives with this product? Why keep trying to make an Apple-branded DVD player if THEY CAN'T DO IT?
Why the frustration? Because I'm doing a 50-disk "make good" for a client. The duplicator I used burnt discs that, somehow, play on their (windows-based) computers, but don't play in standalone DVD players. So I've burnt 50 make-up discs, and I'm checking them, one by one, to keep this guy happy. And they play fine...in my DVD player. But, put them into EITHER of my Macs, and DVD "Player" doesn't work. Well, I take that back...the first two discs I tried worked in the iBook, then nada after that. But I want to be SURE that these discs play in both standalone machines and laptops, and gollygoshdarnit (substitute your fave words here), my wonderful Mac with it's WONNERFUL DVD Player software just won't help me with that process.
I've tried all combinations of preference settings; tossed prefs on both machines; cleared out the "DVD Player Bookmarks" folders in Application Support; and cursed in the general direction of Cuppertino. Nothing worked (though the cursing made me feel better...).
These discs were authored in DVDSP 3.0, burnt on my G5 with my new Pioneer -111 DVD/CD drive. Could there be something about 16x media that's incompatible with DVD Player 4.0? And why is it that Apple constantly leaves us "late adopters" out to dry by not updating products for their previous operating system (go ahead, search for DVD Player 4.0 problems...you'll fine many. Now search for updates...you'll find none.) in their rush to cram out the "latest, greatest" OS?
Thank you for letting me vent. Now...anyone have any practical explanation about why DVD Player don't work?
G5 dual 2 (2 g)/G4-733 (1 g)/iBook 1ghz (.5 g)   Mac OS X (10.3.9)  

My bad.
I did some more, detailed searching and found that there are firmware updates for that drive.
see here:
http://www.apple.com/support/downloads/superdrivefirmwareupdate.html
This article says it helped them:
http://forum.rpc-1.com/viewtopic.php?t=28129&start=0&postdays=0&postorder=asc&hi ghlight=&sid=1804caecec16883737448c4d56bd204f
Also there is another firmware update here:
http://www.apple.com/support/downloads/superdrivefirmwareupdatev20.html
although I don't know which model superdrive you have. This may be for you.
The article here (at the bottom) says it is:
http://www.versiontracker.com/dyn/moreinfo/macosx/16884&mode=feedback
Or if you want to flash it from a Windows box, see here:
http://esupport.sony.com/perl/swu-download.pl?mdl=PCVRS43M&updid=1783&osid=7
PowerBook G4   Mac OS X (10.4.8)   MacBook Pro

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