Can anyone give me advice on this issue? I feel stuck!!!

Question

I am very concerned about verion charging me a cancelation fee. In the fall of 2012, I contact them several times by phone to inquire about changing/canceling plans and reducing the monthly fee. I told several people (at verizon) that I did not want to extend my contract. Finally someone arrived at a plan that was better. I stay with them through the end of the year.
In the beginning of 2013 – I changed companies because of a better plan. I waited for my final bill and found a cancelation fee. I promptly called Verizon and asked them to help. Some one eventual issued a $50 credit but I don't uderstand how they can put me under a contrat when I clearly expressed a desire to not extend my contract and thye never notified me of the contract. I never signed anything or agreed to a contract.
I understand early cancelation fees after having sold Verizon and other cell service for years. I was very happy with Verizon service for many years. I
tried countless time to get the monthly cost down but never succeeded in getting anywhere close to other providers. I was only leaving because the cost was to high and I found another carrier that met my needs better.
I never asked for a contract, agreed to extending my contract year, or made aware of the extention(until I ported the number).  I do not understand how they can charge me an early termination fee. Any advice on how to deal with this would be helpeful.

Answer 1

I know how you feel...like you were scammed!  I can't answer your question but wish I could.  I feel the same way on a similar situation where I was told by two different Verizon customer support reps, at two different times, that I could activate a phone without a data package, and I gave the MEID number to the reps to be sure, and I even confirmed that when I activated the phone.  Of course that was wrong and now I'm stuck paying the $30/month data package.  I called several times after I realized I was receiving data and all I got were apologies for the misinformation and "that should not have happened".   So I am now patiently waiting until May 27th and I, too, am leaving after several years with Verizon.  I can get all six of my lines with another carrier for less that I am paying Verizon for five lines.  If I could even come close to the $$ amount I would probably stay with Verizon...but not now that I feel I was lied to and scammed!  So, my advice to you would be to call and speak to a supervisor (I know that's not easy!) and if that doesn't work then pull out the big guns and talk attorney!  In the big picture the bottom line is Verizon is not going to care or change for your account or my account, because they have so many customers and good cell service (not always good customer service though) but eventually if they keep treating people like this it will have a snowball effect and they will either change or lose.  Good luck to you!