Can anyone help??  - Can't access the ITunes store

Hi
I downloaded Itunes 9 on 17/09/09 and as a result I can no longer access the Itunes Store. *I have tried the following*:
* Turning off my Windows Firewall and CA Security Firewall and ensuring that neither is blocking anything Apple related
* Turned off pop up blockers
* Complete uninstall of all Apple programs, then reinstall
* DNSFlush
* Copy, paste, etc of Hosts file
* Used Chat Support who advised the above and then advised it was a tech support issue, contacted tech support to be told I would be in a 20 min queue
* Opened up my account, clicked on each heading to find I can access Itunes U and the Mighty Boosh (under TV tab). Clicked on view Column Browser to find I can search for Artists tracks, great if I want a specific track but I still can't search new music.
Still access Itunes homepage though.
Any suggestions please????
* Run Itunes diagnostics (see below)
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv9700 Notebook PC
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 697A164FFF4491E8
Current user is not an administrator.
The current local date and time is 2009-09-26 18:25:14.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C1AC839F-EA66-44EE-9C1A-B5C8239FAAF3}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 26 15:35:09 2009
Lease Expires: Sun Sep 27 15:35:09 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {702025D8-EBF2-4492-BA7E-30FB2A9B869A}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {3A42D9DB-E471-4A7B-A20F-1129CCDBD793}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-26 18:24:12.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: TSSTcorp CDDVDW TS-L632N, Rev 0503
Audio CD in drive.
Found 16 songs on CD, playing time 64:27 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 03:03:10
Track 3, start time 07:15:15
Track 4, start time 10:41:15
Track 5, start time 15:13:05
Track 6, start time 19:18:02
Track 7, start time 23:14:02
Track 8, start time 29:00:15
Track 9, start time 32:54:12
Track 10, start time 35:45:32
Track 11, start time 40:08:17
Track 12, start time 43:36:32
Track 13, start time 47:33:35
Track 14, start time 52:15:25
Track 15, start time 56:52:72
Track 16, start time 60:52:45
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.1.8 is currently running. COM interface not properly installed.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
STEVE'S IPO (G:\), iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 5U8421PS5BF
Bus Speed: 61440
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.

Please help me..it says internet connection failed..but i am connected to the internet..i tried everything..event he dns flush
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
TOSHIBA Satellite M505
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number AB1A81B53350B938
Current user is not an administrator.
The current local date and time is 2009-09-30 22:24:06.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {1F60931D-0FA2-425C-B746-FE730356AA82}
Description: Realtek RTL8192E Wireless LAN 802.11n PCI-E NIC
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 30 21:06:07 2009
Lease Expires: Thu Oct 01 20:53:55 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {C78A5BA6-161D-4847-B7F7-B27BF675D702}
Description: Realtek RTL8102/8103 Family PCI-E FE NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-30 21:27:16.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Crystal, iPhone 3G running firmware version 2.2.1
Serial Number: 869110N5Y7K
Please help I am sooo frustrated

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