Can anyone help? I'm losing my mind over this

Question

On 13th September, I called BT to advise them of a house move.  They took my new address, agreed a switch over date of 31st October and sent me an acknowledgement with an order number (BTCM0ZZ04*********).
On the 24th October, they told me the previous occupier had not disconnected their line and the order had therefore failed.  I spoke to the previous occupier who told me they had disconnected though it took several calls to BT before it was done.
BT suggested the order be replaced, so they did that (VOL012-***********).  The 31st October came and went and the phone, whilst it has dial tone, won't make or receive calls.  The online order tracking just says 'We are currently investigating your Line order with our suppliers and will keep you updated with any progress.'.
I called BT today (and spent more than 2 hours on the phone) to find out the line had been 'failed' by OpenReach due to a postcode mistmatch even though the postcode on the order is 100% correct.  I spoke to the 'Order Management Team' who said that it had been corrected and that a new order would definitely go through, so they bounced me back to the home move team.
The home move team told that my line at my now old address had been disconnected - therefore I have no active phone line, am no longer a customer, and cannot be dealt with by the house-move process and I'd have to order a brand new line.
I did that, and am now being told that there is no BT line at this house (even though the last occupier was a BT customer and I have dial-tone), and that I would have to have an engineer visit - the first slot available being the 2nd December!!!
I can't help but feel that someone is missing something simple and they can flick a switch and enable the line.  And if they can't do that, I think I should be given priority for an engineer to come out given I started this process two months ago to make sure everything was done in time.
Anyone have any suggestions?  I seem to get nowhere calling the 150 number.

Answer 1

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