Can anyone help me find live chat??!

Question

I got an email saying I cancelled my subscrption, which I did not. Now I can't find a way to contact skype. Been going in circles! Can anyone send me the link to the live chat button?

Answer 1

Hi, Loricovi, and welcome to the Community,
There is not a specific link to reach Skype's customer service via instant message; we have to work through the various steps that are presented once we sign on to Skype's main web site.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
If you experience difficulty reaching Skype Customer Service, try again using a different web browser. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
In the case of a Skype Number subscription, you may have received that e-mail if the payment method on file is no longer valid, or if there may not have been enough credit on account to process the renewal order.  This is what happened with me; the subscription cancelled at the end of its term, and I signed on to add credit.  When the credit purchase cleared, I was able to sign on again and click the Reactivate link to renew my Skype Number subscription.  Remember that the Skype Number is reserved for 90 days following cancellation of the subscription, so you have time to sign on and renew.
Regards,
Elaine
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