Can anyone help me on a support problem?

I e-mailed my original request for help on photoshop cs4 filter problems on 09/22/09. since then I have called tech support twice. I think that was in India. The first time a women spent a couple of hours trying to help me fix the problem. She was unable to solve my problem. She said I would get a call back within 24 hours. I did not get a call back. After waiting about 4 days I called tech support again. I ask the women that answered to give me a supervisor, I told the supervisor I had not received a call back as promised. He said they were still working on the problem. I told him he should have called me back as promised. He said that my case had been escalated, and he was going to handle it personally, and he would call me back before the end of the day. That was last week, I have received no call backs on my problem as yet! Is this typical Photoshop tech support?   Good customer service. Does this company care about my business.   How do I get this issue resolved.    Below is my second e-mail request. Monday, October 26, 2009 3:55:41 PM PDT I now have the extract tool under filters, but I can not use it. It is not highlighted I can not click it with my mouse. If I change my pictures to jpg. then the filter is useable. I don't work on my pictures in jpg. this is the second time I asked for help on thi s problem. Adoby cs4 was a gift to me two years ago. I would like it to have the filters it should have, so I can try to learn the p rogram. Please don't lose the e-mail too.

Sounds like you have installed some kind of Safari extension or plug-in that is no longer compatible with Safari.  Go to Safari -> Preferences -> Extensions and see what's there.  Disable anything that matches the error message, or disable everything if you can't figure out which one it is.  You could also try checking for updates, though generally browser toolbar plugins are worse than worthless and should be deleted.

Similar Messages

  • I have the iPhone 4 recently became weak Wi-Fi where I can not use the Internet only when sitting Bejjani router, Can anyone help me in solving this problem please iPhone 4, iOS 7.0.3

    I have the iPhone 4 recently became weak Wi-Fi where I can not use the Internet only when sitting Bejjani router, Can anyone help me in solving this problem please
    iPhone 4, iOS 7.0.3

    There's a whole lot to read in your post, and frankly I have not read it all.
    Having said that, this troubleshooting guide should help:
    http://support.apple.com/kb/TS1538
    In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

  • Hello.can anyone help me plz i have problem with my macbook air i can't find image capture.

    hello.can anyone help me plz i have problem with my macbook air i can't find image capture. there is nothing in progrem can i reinstall that progrem and how?thanks

    If you can't find it in your applications folder you will need to reinstall your Mac OS X. Take a look at this link, https://discussions.apple.com/message/16478873#16478873

  • Can anyone help me with an iWeb problem? I cannot save the site after making changes. I receive this error: "website.sites2 could not be saved"

    Can anyone help me with an iWeb problem? I cannot save the site after making changes. I receive this error: "website.sites2 could not be saved"

    You could try duplicating the Domain.sites2 file and launch this in iWeb. Delete the last page you edited and try saving. If that doesn't work, undo and try deleting another and so on...
    If you can find the problem page you would only have to rebuild it rather than the whole site.
    The other possibility is to create a new site on the same domain file and drag each page in turn down to it from the top site and try to save each time.

  • Can anyone help with a simple coding problem?

    I'm creating a website using Dreamweaver MX 2004 and making a
    real mess of it!
    I have created two pages which are identical in terms of
    background, but one has a text box in the middle. What I want to
    happen when you click the link to this page is the first one
    without the text box appears for a couple of seconds, then the
    other page automatically loads to give the impression that this
    text box has magically appeared. really simple, but I can't find
    any behaviour codes to make this happen!
    Can anyone help me out with a code or give me a clue to how
    it can be achieved really easily.
    Cheers everyone!

    You can try just using the same page and hiding and showing
    the layer using the Behaviors menu. that would acheive the same
    thing without having to load another page.

  • Can anyone help me on persistence API problem?

    I would like someone to explain me why when using persistence API
    sometime i can insert data in database normally but later when i
    have added more functionalities like ajax, and file upload i can
    insert data in database using persistence API.
    for instance, using this i was able in the begin of my development
    but now i am not:
    utx.begin();
    inst.insert(name, email); 
    utx.commit();replace the code above by this below i can insert the data
    at the same step of my project:
    Class.forName("com.mysql.jdbc.jdbc2.optional.MysqlDataSource").newInstance();
                con = DriverManager.getConnection("jdbc:mysql://127.0.0.1/loja?user=marcos&password=131283");     
                String selectStatement = "insert into cadastroswebradio values(?, ?)";
                PreparedStatement prepStmt = con.prepareStatement(selectStatement);
                prepStmt.setString(1, name);
                prepStmt.setString(2, email);So what's the problem? could anyone help me?Thanks!!
    this explain either:http://forum.java.sun.com/thread.jspa?threadID=764824

    Basically i totally not understand your question and i believe also nobody would understand what is your question. You mean your persistence APIs, but you didnt show how the APIs and just use it, i can say that, the only different of that JDBC and your 'persistence', is your JDBC isnt commit function(not include auto-commit). What i can see is that's all.
    But the idea of usage DB conn API should be correct with the 3 steps,
    Begin - Open connection
    Query - insert/update/delete
    Close - commit
    catch - Rollback
    Hopefully it helps.

  • Hi Can anyone help. I'm having problem with FaceTime on my IPAD .It connects but cuts out Simolarly when someone calls me it connects , then cuts out ThanksBrian

    Hi Having problem with FACETIME on my IPAD Connects to call but then cuts out , similarly calls in connect & cut out Can someone help. Brian

    My ipad is doing the same thing to it won't let me except a incoming call on Facebook and I don't know what to do

  • Can anyone help with a Flash Player problem on the Weight Watchers site?

    I'm having problems with the Weight Watchers web site.  I've tried loading it with IE9, IE8, Chrome and Firefox.  There's a specific area of the site (Pro Points Calculator) which continually flashes.  I can't stop it and I can't access the icons underneath it.  Also the Plan Manager, which contains several other tools, will not load.  I've contacted WW who say their site set up "is not unique but it is rare which is why other websites will work while ours may seem not to.  Please contact your web browser trouble shooting team".  I've loaded the latest version of Flash Player (11), tried compatability view, cleared the cache, enabled cookies etc. all to no avail.  I've even spent almost an hour on the phone with the Techguys who say it is a compatability problem between the web browsers and flashplayer.  I'm stuck!!  Not a techhie and don't know where to turn to for help.  Anyone out there offer any ideas?  (PS - am a newbie to these forums too).  Cheers.  Happy2golf

    Do I assume correctly that the web site / page that is troubling you is not accessible to the public?  In that case all we can do is guess.
    What is your installed Flash Player version?  See http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html#main_Find_the_Flash_ Player_version_installed_on_your_machine
    What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

  • Can anyone help me with a tagging problem?

    I have the latest version of ITunes on my Windows 7 machine. The problem I am having is as follows, I tag a song on my IPod and it shows up in the playlist as it should. When I go to buy it however, it won't purchase. Can someone please help me solve this issue? On a side note, I changed my sound theme in Windows the other day, and now when I open ITunes and my IPod syncs, it doesn't make the little chime noise it used to telling me that the sync is done.

    Hi redcolin!
    Here is an article that can help you troubleshoot this issue:
    iCloud: Troubleshooting iCloud Mail
    http://support.apple.com/kb/ts4002
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • Can anyone help me solve a krypto problem with iterators?

    anyone can help me I am desperately trying to write a method takes a target and an array of non-zero values, and returns true if there is a Krypto solution.
    A krypto solution is one that you are given a set of non-zero int values and an int target.
    Your goal is to form an arithmetic expression using those numbers (in any order) and the operators +, -, *, /, or %.
    You must use each value exactly once, though you can use operators any number of times.
    this is the start of the test method I have to work with:
    public static void testSolveKrypto() {
    // 1 + 2 * 3 + 4 = 13, among others
    verify(solveKrypto(13,new int[]{1,2,3,4}));
    // 1 + 3 * 4 - 2 = 14, among others
    verify(solveKrypto(14,new int[]{1,2,3,4}));
    // No solution for 29:
    verify(!solveKrypto(29,new int[]{1,2,3,4}));
    // harder problems with solutions
    verify(solveKrypto(80,new int[]{2, 6, 7, 8}));
    verify(solveKrypto(-59, new int[]{4, 6, 8, 9, 10}));
    verify(solveKrypto(-1240,new int[]{5, 6, 7, 15, 16, 19}));
    verify(solveKrypto(145927, new int[]{5, 21, 22, 77, 81, 89, 94}));
    // harder problems without solutions
    // interesting aside: in each case, the given target is the first positive
    // target which is not solvable for the given set of numbers!
    verify(!solveKrypto(33,new int[]{2, 6, 7, 8}));
    verify(!solveKrypto(131, new int[]{4, 6, 8, 9, 10}));
    verify(!solveKrypto(949,new int[]{5, 6, 7, 15, 16, 19}));
    verify(!solveKrypto(10486, new int[]{5, 21, 22, 77, 81, 89, 94}));
    if anyone can help or get me started that would greatly be appreciated

    h1. {color:red}CROSS-POST{color}
    [http://forum.java.sun.com/thread.jspa?messageID=10174551]

  • Can anyone help...tech support can't

    My daughter got her iphone 5.  I had gone in store and bought a case for mine and asked store manager about changing her phone number.  He said for her to activate the 5 first, then go online and change the number...to not go in store to change the number that she needed to do it online.
    She did this...activated the 5, everything working fine...went online to change number...number changed but phone not working.
    Called tech support. First thing he says she should not have done it online....should have changed it in store.  He tried for over an hour to get her 5 working or even to reactivate the 4, which he couldn't.  He tried to find a sim card for her in the area, but none to be found....he has to find one and send so she may be able to have phone by Tuesday.  SHE HAS NO PHONE AND THIS IS UNACCEPTABLE.    Does anyone here know another way that tech support may have missed that can help her.  Thanks for any help.

        Hello Zeni,
    Ensuring your daughter is able to communicate while she's mobile is extremely important. I'm terribly sorry for the mobile number change disabling her sim card.
    One good suggestion here from the community was to remove the sim card and reinsert it.  I do want to elaborate on that a bit.  You should have the phone completely powered off and I would recommend the sim to be out for at least 30 seconds.
    Put the sim back in and power the phone back on.  Hopefully that will kick it into gear on the database side.  If not the new sim will work.
    I can't apologize more for this and I hope all is well now.
    If you have any questions please feel free to ask!
    Thanks,
    MelissaM_VZW
    Follow us on Twitter @vzwsupport

  • Can anyone help me fault find this problem? (Win 8.1 to Win 7 Remote Desktop issue )

    Hi, 
    I am connecting from a Win 8.1 machine at home into a Win 7 machine at work. I connect through Dell Global VPN.
    This works ok wirelessly, but in order to get better performance I wanted to connect to the internet via wired ethernet instead. 
    I can get ethernet working on home machine and connect to internet - no problem. But whenever I try to log into work machine that way, it doesn't like it and says there is an internal error.
    Just to re-iterate, this works fine wirelessly, just not via ethernet. I can connect to VPN ok but can't access Win 7 machine via ethernet. 
    If I switch back to wireless, it works. 
    I would love to resolve if anyone has suggestions how to get to the bottom of it? 
    Many thanks. 

    h1. {color:red}CROSS-POST{color}
    [http://forum.java.sun.com/thread.jspa?messageID=10174551]

  • Can anyone help me understand what this problem is with Desktop Manager that I am having???

    Hi everyone! I have downloaded the Desktop Manager Software on to my desktop. I've clicked on the "media"  option in the main menu.
    I am brought to a screen that has 2 options. "Media Manager" and " Blackberry Media Sync".
    Now, I want to download themes and wallpaper,  but in order to do that, I need to select "Media Manager" correct? ... Unfortunately this option is not available. I have my blackberry on, and is connected to the USB port. I am able to click "start" on the "Blackberry Media Sync" option, but not on Media Manager. If anyone could help me out, this would be greatly appreciated. I am going absolutely insane trying to figure this out! Thx for your help!!!!
    Much appreciated
    ~Linz

    It seems clear to me that if you unplug your AirPort Extreme and those Wi-Fi networks still appear, they are not being created by your Extreme but by someone else's router. They won't be useful to you.
    To eliminate confusion, open System Preferences > Network, and select Wi-Fi from the left column. Click the Advanced... button. In the "Preferred Networks" list, select each Network Name and click the "–" (minus) button. Check the box "Remember networks this computer has joined". Click OK, then Apply.
    Then select your PalmSprings network in your Mac's Wi-Fi menu. Ignore any others that may appear there.
    If you still have funky problems, try renaming your AirPort Extreme's network to something other than PalmSprings. Use "Palm Springs" (including the space character - spaces are OK) or something else. Other networks with similar or identical names will just confuse things.
    Use a non-trivial WPA/WPA2 password for your Wi-Fi network. Give your Extreme base station a non-trivial password as well. These ought to be different from one another, but are not required to be. Doing so will preclude any concern about your network being "hacked".

  • Can anyone help me with a screen problem?

    Hi,
    I have recently purchased a screen protector from Amazon and the process of installing this screen protector requires some sort of spray. So I used the spray and installed the screen protector and it created a shadowy effect and decreased the visibility of the screen. I took the screen protector off and it is still there. Also depending on what angle you view the screen it shows the squeegee marks that was used to take air bubbles out and a splash mark. Certain sections are bright or dark depending on the view also. So I do not know if this is caused from the light sensitivity or water damage. Does anyone have any suggestions on fixing this problem?
    Thank you,
    Devin
    Product that was used.
    http://www.amazon.com/gp/product/B0092QSQ3Q/ref=oh_details_o00_s00_i00?ie=UTF8&p sc=1

    I'm not saying that the inbuilt usual level of brightness is too bright - it was fine when I first bought it and it ran normally for months. However lately the computer starts with the brightness at its usual maximum level and then about a minute later it becomes much more bright -perhaps I should take before and after shots.
    This is before the brightness:
    http://i183.photobucket.com/albums/x131/SamuraiLiam/desktopbefore.jpg
    This is After:
    http://i183.photobucket.com/albums/x131/SamuraiLiam/desktopafter.jpg
    I don't know if you can actually see a difference or if it looks normal because the pictures both look like the same to me because of the brightness. Another thing I noticed was that the files inside the folders didn't appear until the brightness did which leads me to believe that something is loading to cause the brightness though I could be wrong.

  • Can anyone help me with bluetooth audio problem?

    I was able to pair my 4s with my bluetooth with no problem. However, it automatically also pairs with BTaudio (I have a 2011 Subaru Forrester). So when I get into my car and turn on BT, it connects with BT audio and my music from my itunes starts playing. I have to remember to pause it everytime I get into the car or it stays on and eats up my battery. I went to the Apple store and called Subaru and noone know what to do. I can't seem to pair it only with bluetooth. Anyone else have this problem and know what I can do about it?

    The problem is in the car; it is requesting that the music play as soon as the iPhone connects. I have the same problem with my Prius. Except I unpaired it, then paired it again and this time said NO to play music via BT. When I want to play music from the phone I plug it in to the USB outlet in the car, which also charges the phone and gives me Toyota's Entune Internet access through the phone. But it also starts playing as soon as I connect it, which I agree is annoying.

Maybe you are looking for

  • 2 ALVs in a single view

    How to use 2 ALVs in a Single view. I need to take refernce of them individually, so that i can confgure them, independant of each other Thanks, Selvakumar M.

  • Problem in adding database to a cluster group in Oracle failsafe

    Hi, I am using WIndows Server 2003 Enterprise edition 64 bit to configure Oracle failsafe 3.4.2 on 2 node cluster. Oracle version is 10.2.0.3. Verify cluster and Verify standalone database went fine without any error but when I try to add my database

  • Placing a PDF graphic into an existing XML hierarchy?

    I have an existing XML hierarchy that has a picture element that looks like this: <picture href=""></picture> which is already placed in a TextFrame. I'd like to place a PDF graphic at the location of this element, in essence updating it. I'm able to

  • Version Document Info Record and File Management

    Hi all! want to edit DMS document info records (as in cv04n - add, del files) without deleting original DIR -> Version management of DIRs. I use the following BAPI scenario: - BAPI_DOCUMENT_GETACTVERSION (get the highest version of a DIR) - BAPI_DOCU

  • WRTU54G-TM Blinking Power Button

    I just signed up for T-Mobile @Home service that included a Linksys WRTU54G-TM router. I got it at 10:00am this morning. After setting everything up, everything was working fine. I was able to browse the internet and check e-mail on my desktop (conne