Can anyone help me with a 3 week old Infinity Conn...

Question

Hi
Let me get it out there, I'm bored of BT, I'm bored of BT India and I'm bored of customer services moving you round to someone else and lying to you about what they said.  You find someone who says they want to help, then you call them back and they deny even talking to you for example.  BT India all seem good guys, but they just say the same thing.  I had one bloke last night tell me that the picture on the new Infinity purchase page of BT.com was a HH2 and if that if I couldn't see it, I was looking at the wrong thing. I left BT in 2007, when I'd had enough of poor service, slow speed and being forced to use a Netgear G at my own cost - but I digress
I had Infinity installed 3 weeks ago.  The Engineer was great.  He installed new cable from the pole, rejigged my wiring internally, tested it all, stayed for ages and made sure ALL of my equipment connected, yes Desktop, 3 lappies, XBox even making sure Sky was showing 'connected' - top bloke.  When he left, he had his laptop and my laptop, both top end machines with N cards were showing 38MB's speed, the Ipad which gets a bad press because they don't utilise the N connection was getting 20MB and all my other machines got 18-20MB on G cards - which I was told was because of G (I still don't know this to be true - but seemed reasonable) - I even had a demo of 4 machines actively streaming iplayer to give me the WOW factor
So, here we are today.  I've given 6 hours to BT India over 4 days.  We've tested everything twice, changed and swapped wifi adapters, moved the HH2 around the house, connected by wire, not by wire, changed through ALL the channels, TWICE, amended the box settings, run speedster and speedtest.net and all we've proved is that the most I get is 20MB on wire, BUT this only then transfers to 10MB at best on any device.  This is on a isolated device, tried at different times of the day etc etc.
The best quote I've had from BT India, was - 20MB, that's not bad is it.  Well it's not bad, but I'm paying for 40MB and I'd like to give WIFI a bash if that's ok with you mate
I get connected to a lady in the 'disconnections' team Monday because BT India was unable to help me further.  She looked at her system and concluded that the tick was in the wrong box her end.  She apparently unticked it, reticked somewhere else, told me to give it 24 hours and any problems give her a call on her direct line.
I waited - no change - in fact BT Speedster last night told me that my profile had now gone down to 19MB max - so I called her today where I got a stroppy colleague, who insisted she couldn't help, no-one would have told me that, didn't know what was going on and she was happy to disconnect me, but I'd have to pay about £200.  Did I want to do that - if not, I need to phone technical
So, now you've read my boring post - What the heck do I do
You can't complain to anyone because no-one takes responsibility.  You can't get a new Hub because the ones they sell here now http://bit.ly/cOKodz are in fact HH2's honest Guv, despite the lights being horizontal instead of vertical and a different shape and size.  How do BT get away with this?
I'm stuck with a service that delivers the same 02 did to me on 'worse cables' but for £15.00 a month more and wifi loss that can't be solved and a hub that can't be faulted because BT are scripted to say all is well

Answer 1

SeanD - message sent - any chance of a follow up
Getting Worse
. Best Effort Test: -provides background information.
Download Speed
13083 Kbps
0 Kbps
24198 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 13083 Kbps
 For your connection, the acceptable range of speedsis 12000-24198 Kbps .
 Additional Information:
 IP Profile for your line is -24198 Kbps
2. Upstream Test: -provides background information.
Upload Speed
1607 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 1607 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2000 Kbps
We were unable to identify any performance problem with your service at this time.