Can anyone help me with the installation on Windows 7?
I bought a new computer with Windows 7. I tried t
o install Flash CS3 Professional and Premiere Pro CS3
. both seemd to install fine (no error messages) but after installation neither software would open.
I called support and she told me I must have installed them incorrectly and told me to re-insta
ll it using a different log in. When my computer froze up during the second install, she hung up on me. Can anyone help?
Nancy,
More information on your HP would be helpful.
Also, when you did the installation, did you first turn off all AV, pop-up blocking and spysweeping software?
Do you have your Firewall, and the Win7 Security measures turned off?
Have you updated to the latest Flash Player?
Are you installing to C:\? The exact destination folder is not important, but being on your C:\ is.
Did you ever have a trial version of PrPro on your computer? If you did, you will want to uninstall the current attempted installation, if you can, run the Adobe Clean Script CS3 a few times, maybe followed by a good Registry cleaner, like CCleaner, and then install as Administrator, with the above considerations.
After you have attempted to install, have you gotten any error, or warning messages? Those could be very important. Please post the complete text of any.
Good luck,
Hunt
PS - I assume that you posted to the Adobe (old Macromedia) Flash forum of this problem. Did the users there offer you any ideas?
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