Can Anyone Help? Upgrade with Windows Issue

Question

I bought my daughter a Ipod nano for Christmas this past year (2005). Everything worked great until the new 6.0 upgrade. We downloaded the upgrade last week and it was completed successfully. Yet when I go to my desktop and try to go to the site I get nothing at all. I can't even access the itunes site. Can't even access it through apple.com. I get the download message. I spent hours on the phone with apple trying to figure out the problem. Uninstalled and reinstalled the whole thing several times. Even went back to my original CD that came with the ipod and still get message that I need to upgrade. I was told
( by an apple rep) I have to do a msconfig start up on my computer for the upgrade to work on Windows. Upon doing that I can access my library but access to store is denied. I called apple again and was told they have no idea what is going on but it has to do with the upgrade and windows. I was basically told I may want to consider selling my Ipod, by a apple tech. Is anyone else having this problem. I just want to know how to get the upgrade using windows xp and be able to use it without having to msconfig start and then still not be able to access anything.
I have tried everything, from shutting down my firewall, anitvirus to rebooting my computer back to before I ever put Itunes in it since I was unable to un-install it with the add/remove on my computer.
Can anyone give me some advice on how to get this to work with windows? It would be greatly appreciated since I have a few friends also having the same issues. Thanks

Answer 1

Don't give up yet. At this point I would suggest cleaning your system with ipod and itunes software and reinstall. I know you tried this before but I'm going to give you more detailed instructions. Please read them carefully first before doing them and ask questions if you don't understand them. Also don't skip anything and be careful to not skip part of a step.
1. Uninstall itunes and ipod software
2. Reboot your PC
3. Re-download the itunes installer and QT and save this installer to your desktop
4. Go to C:\WINDOWS\Downloaded Installations. You should see folders like {06EB3288-C5F4-4C73-8EEE-AC798668FF66}
5. Look in each of these folders for itunes.msi and delete the folder. Be careful to only delete the folders containing itunes.msi
6. Clean out your the following folders, Delete as much as you can in these folders except for the folders Cookies, History, Temporary Internet Files.
a. C:\windows\temp (if one exists)
b. C:\Documents and Settings\{username}\Local Settings\Temp
Sometimes installers will pick up old files or won’t delete their temporary files.
Also delete c:\program files\itunes & c:\program files\ipod
7. Go to http://www.download.com/3000-2094-881470.html and download the regcleaner. Unpack it and run it. This is a nice utility that will delete broken registry entries and create a file with them. This way if it deletes anything needed you can add it back. Note I never had to do this with using it for many years. Also it doesn't list XP but you'll be fine. I run XP on both.
8. Reboot your PC.
9. It wouldn't hurt to scan your PC for viruses at this point.
10. Now try to go and install everything again. I'd do QT first then follow with itunes. Remember to disable virus/firewall/privacy/web accelerators before launching the install.
You don't have to try the QT if you don't want to but if you do make sure you do it first before itunes and ipod software.
I hope this helps! Let me know what happens.