Can anyone identify screen problem that freezes (pic)
Can anyone identify my screen problem that freezes? Alternately I get this image all over screen (see pic) or just a few horizontal dotted lines.
I have to force reboot.
Any thoughts appreciated.
iMac27, 3.5Ghz i7, 32 Gb ram, 3T drive.
Mavericks 10.9.5
I use the Adobe CC suite the most.
Thank you.
ETRE report prior to this image
Problem description:
iMac keeps freezing and returning to login
EtreCheck version: 2.0.11 (98)
Report generated 4 November 2014 2:45:09 pm AEDT
Hardware Information: ℹ️
iMac (27-inch, Late 2013) (Verified)
iMac - model: iMac14,2
1 3.5 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
NVIDIA GeForce GTX 780M - VRAM: 4096 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:15:11
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD imac27 (disk5) / [Startup]: 3.11 TB (2.84 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk3s2 3.00 TB Online
SAMSUNG HN-M101MBB disk1 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 210 MB
disk1s2 (disk1s2) <not mounted> : 999.86 GB
Boot OSX (disk1s3) <not mounted> : 134 MB
SAMSUNG HN-M101MBB disk2 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
disk2s2 (disk2s2) <not mounted> : 999.86 GB
Boot OSX (disk2s3) <not mounted> : 134 MB
APPLE HDD ST3000DM001 disk3 : (3 TB)
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Recovery HD (disk3s3) <not mounted> [Recovery]: 650 MB
Macintosh HD imac27 (disk5) / [Startup]: 3.11 TB (2.84 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk3s2 3.00 TB Online
USB Information: ℹ️
VIA Labs, Inc. USB3.0 Hub
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Wacom Co.,Ltd. Intuos PTS
VIA Labs, Inc. USB2.0 Hub
Fitbit Inc. Fitbit Base Station
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
LaCie Little Big Disk
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (6.3.9 - SDK 10.9) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.AdobeCreativeCloud.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.wacom.wacomtablet.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.fitbit.galileod.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.koingosw.MacCleanse4Helper.Reminder.plist Support
[loaded] com.koingosw.MacCleanse4Helper.TrashWatcher.plist Support
User Login Items: ℹ️
Creative Cloud Application (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
EPPEX Plugin: Version: 4.1.0.0 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support
Safari Extensions: ℹ️
Dashlane
Pin It Button
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Java Support
WacomTablet Support
Backup size 2.00 TB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
7% Safari
5% WindowServer
4% WacomTabletDriver
1% WacomTouchDriver
0% powerd
Top Processes by Memory: ℹ️
241 MB WindowServer
213 MB com.apple.WebKit.WebContent
206 MB com.apple.IconServicesAgent
206 MB Safari
172 MB mds_stores
Virtual Memory Information: ℹ️
27.84 GB Free RAM
4.04 GB Active RAM
708 MB Inactive RAM
1.76 GB Wired RAM
518 MB Page-ins
0 B Page-outs
I ended up calling Apple Support twice. After first time when we checked drives etc, the second time they said we had done everything and it must be a hardware issue. It had to have a logic board replaced.
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hi,
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EVENT TOTAL_WAITS PCT_WAITS TIME_WAIT_SEC PCT_TIME_WAITED TOTAL_TIMEOUTS PCT_TIMEOUTS AVERAGE_WAIT_SEC
Streams AQ: qmn slave idle wait 148147 .3 4051461.88 38.04 3478 .07 27.35
Streams AQ: qmn coordinator idle wa 291006 .59 3962890.53 37.21 148370 3.13 13.62
it
Streams AQ: waiting for time manage 948 0 2021434.2 18.98 948 .02 2132.31
ment or cleanup tasks
control file parallel write 1292057 2.64 266839.64 2.51 0 0 .21
log file parallel write 28433394 58.02 134658.55 1.26 0 0 0
db file sequential read 8307195 16.95 69830.07 .66 0 0 .01
free buffer waits 3117839 6.36 43374.04 .41 3106093 65.55 .01
log buffer space 55520 .11 20810.2 .2 20235 .43 .37
db file scattered read 583604 1.19 18169.58 .17 0 0 .03
write complete waits 17946 .04 17536.66 .16 17941 .38 .98
log file sync 282268 .58 10005.35 .09 9369 .2 .04
enq: RO - fast object reuse 26602 .05 6623.44 .06 2171 .05 .25
enq: CF - contention 1839 0 5178.14 .05 1723 .04 2.82
Streams AQ: qmn coordinator waiting 999 0 4311.01 .04 883 .02 4.32
for slave to start
buffer busy waits 32464 .07 3898.51 .04 3950 .08 .12
control file sequential read 2199199 4.49 3558.34 .03 0 0 0
SGA: MMAN sleep for component shrin 234330 .48 2523.65 .02 234216 4.94 .01
k
buffer exterminate 1583 0 1539.72 .01 1573 .03 .97
library cache pin 317 0 927.71 .01 316 .01 2.93
enq: CI - contention 1829 0 570.84 .01 159 0 .31
log file switch completion 1658 0 517.18 0 425 .01 .31
enq: TX - row lock contention 257 0 438.8 0 149 0 1.71
read by other session 27269 .06 355.17 0 52 0 .01
os thread startup 3869 .01 338.67 0 98 0 .09
latch: shared pool 760 0 285.87 0 0 0 .38
latch: row cache objects 664 0 250 0 0 0 .38
Data file init write 16324 .03 231.59 0 0 0 .01
reliable message 19189 .04 218.16 0 170 0 .01
latch: library cache 483 0 172.51 0 0 0 .36
SQL*Net message from dblink 1143086 2.33 128.69 0 0 0 0
latch free 6091 .01 121.1 0 0 0 .02
library cache load lock 90 0 89.48 0 18 0 .99
log file single write 1894 0 69.76 0 0 0 .04
cursor: pin S wait on X 5183 .01 55.87 0 5165 .11 .01
local write wait 6732 .01 42.58 0 2 0 .01
log file switch (checkpoint incompl 95 0 42.11 0 30 0 .44
ete)
row cache lock 119 0 30.96 0 10 0 .26
SQL*Net more data from dblink 17198 .04 25.92 0 0 0 0
log file switch (private strand flu 69 0 17.54 0 5 0 .25
sh incomplete)
enq: HW - contention 180 0 16.53 0 5 0 .09
enq: PR - contention 9 0 14.5 0 2 0 1.61
enq: JS - queue lock 51 0 12.36 0 0 0 .24
SQL*Net more data to client 48311 .1 11.66 0 0 0 0
enq: TM - contention 12 0 10.66 0 3 0 .89
class slave wait 3128 .01 7.03 0 1 0 0
JS coord start wait 68 0 6.42 0 68 0 .09
direct path write 92712 .19 6.06 0 0 0 0
control file heartbeat 1 0 3.91 0 1 0 3.91
PX Deq: Par Recov Execute 100 0 3.8 0 0 0 .04
log file sequential read 1900 0 2.88 0 0 0 0
single-task message 50 0 2.61 0 0 0 .05
enq: TX - contention 11 0 2.38 0 0 0 .22
undo segment extension 1181001 2.41 1.95 0 1180981 24.92 0
db file single write 165 0 1.3 0 0 0 .01
enq: TX - index contention 97 0 1.27 0 0 0 .01
LGWR wait for redo copy 20840 .04 .66 0 0 0 0
JS kgl get object wait 8 0 .63 0 8 0 .08
SQL*Net message to dblink 1143086 2.33 .55 0 0 0 0
kksfbc child completion 14 0 .55 0 11 0 .04
direct path read temp 217237 .44 .41 0 0 0 0
latch: cache buffers chains 2138 0 .37 0 0 0 0
latch: messages 1245 0 .27 0 0 0 0
latch: redo writing 786 0 .15 0 0 0 0
PX Deq: Par Recov Reply 65 0 .09 0 0 0 0
latch: checkpoint queue latch 171 0 .09 0 0 0 0
latch: redo allocation 1029 0 .08 0 0 0 0
latch: cache buffers lru chain 268 0 .07 0 0 0 0
SGA: allocation forcing component g 5 0 .05 0 2 0 .01
rowth
db file parallel read 83 0 .04 0 0 0 0
latch: In memory undo latch 558 0 .04 0 0 0 0
latch: object queue header operatio 338 0 .04 0 0 0 0
n
direct path read 5042 .01 .03 0 0 0 0
PX Deque wait 7 0 .02 0 0 0 0
direct path write temp 4691 .01 .02 0 0 0 0
enq: SQ - contention 1 0 .02 0 0 0 .02
latch: session allocation 190 0 .02 0 0 0 0
PX Deq: Join ACK 15 0 .01 0 0 0 0
cursor: pin S 894 0 .01 0 0 0 0
enq: TX - allocate ITL entry 37 0 .01 0 0 0 0
kkdlgon 15 0 .01 0 0 0 0
latch: enqueue hash chains 37 0 .01 0 0 0 0
library cache lock 1 0 .01 0 0 0 .01
Log archive I/O 1 0 0 0 0 0 0
PX Deq: Par Recov Change Vector 2 0 0 0 0 0 0
PX Deq: Signal ACK 3 0 0 0 0 0 0
PX Deq: Test for msg 1 0 0 0 0 0 0
PX qref latch 1 0 0 0 1 0 0
SQL*Net break/reset to dblink 5 0 0 0 0 0 0
SQL*Net more data to dblink 1 0 0 0 0 0 0
buffer deadlock 27 0 0 0 27 0 0
checkpoint completed 4 0 0 0 0 0 0
cursor: mutex S 3 0 0 0 0 0 0
cursor: mutex X 1 0 0 0 0 0 0
enq: JS - q mem clnup lck 1 0 0 0 0 0 0
enq: PS - contention 2 0 0 0 0 0 0
enq: US - contention 1 0 0 0 0 0 0
instance state change 2 0 0 0 0 0 0
latch: library cache lock 4 0 0 0 0 0 0
latch: library cache pin 1 0 0 0 0 0 0
latch: object queue header heap 8 0 0 0 0 0 0
latch: undo global data 3 0 0 0 0 0 0
recovery read 39 0 0 0 0 0 0Hi,
If its for a week than I won't bother. Probably you should try to get teh same report for these wait events in a much smaller period , like 20-30minutes of time period when your db is fully operational. If still at that time the wait events,these or any other, shoot up to high wait times, things can be investigated more deeply.
HTH
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