Can anyone tell me a postal address to allow me to...

Good evening folks,
I've had a pretty horrible time dealing with BT customer services recently. I've needed to contact them because my broadband has for quite a few months now has been dropping constantly, and even when it recovers it's often at a disgracefully low speed (for example as I write this I've got a .15 meg connection).
I've made umpteen telephone calls and had many difficult conversations with people with accents that I find difficult to understand or be understood. I've tried verbally to explain that I now want to complain, especially as no one will take ownership beyond the duration of the call for fixing my problem. I finally managed to get an engineer to attend earlier this week, who couldn't find anything wrong, and the connection is back to its old tricks of constantly dropping. The thought of having to deal with BT's customer services again is actually a source of considerable anxiety and is making me feel I'll on occasion. I've had enough and want to complain in writing by recorded delivery, including my MP, but I can't find a postal address anywhere on the website.
Can anyone help? Does anyone have for example got an address for a chairman or other suitably senior person?

IMJolly,
i ran the checker and got this
Telephone Number xxx on Exchange CAMBUSLANG is served by Cabinet 14
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
54.5
54.5
18
18
31-May-14
FTTC Range B (Impacted)
54.5
54.5
18
18
31-May-14
WBC ADSL 2+
Up to 7.5
4.5 to 11
Available
WBC ADSL 2+ Annex M
Up to 7.5
Up to 1
4.5 to 11
Available
ADSL Max
Up to 4.5
3.5 to 7.5
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
31-May-14
Copper Multicast
Available
John,
Yes we have one extension, but it is not currently used. My wife complains that the noise on that line is very poor.
Ectophile,
Thanks for address.

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0xffffff81068d3dd0 : 0xffffff7f9fc0c643
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0xffffff81068d3f60 : 0xffffff801e63dcde
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com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleUSBOHCI          5.2.5
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleSMBIOS          1.9
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com.apple.driver.AppleMultitouchDriver          235.28
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.kext.triggers          1.0
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
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com.apple.driver.AppleHDAController          2.3.1f2
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com.apple.driver.AppleUSBHIDKeyboard          165.5
com.apple.driver.AppleHIDKeyboard          165.5
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IOAHCIFamily          2.2.1
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOUSBFamily          5.4.0
com.apple.driver.NVSMU          2.2.9
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7.2
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0

Right so I decided to erase my harddrive completely using disk utility, then went on to install a fresh version of mountain lion (both by holding down cmd-r when booting up)
With a fresh system I tried what had previously casued a kernel crash, which wa copying a video to my downloads folder, selecting it and then hitting spacebar to preview it, the video plays fine for about a minute then it jolts, freezes and then retarts with a white screen saying I need to restart.
Below is the report, im so confused!
Sun Mar 17 18:57:28 2013
panic(cpu 0 caller 0xffffff80106b7e95): Kernel trap at 0xffffff80106ed48c, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffef8033827c10, CR3: 0x0000000010d61000, CR4: 0x0000000000000660
RAX: 0xffffef8033827bd8, RBX: 0xffffff803382bf00, RCX: 0x0000000000000001, RDX: 0xffffff803382bf00
RSP: 0xffffff80eb473d40, RBP: 0xffffff80eb473d50, RSI: 0x0000000000000002, RDI: 0xffffff803382bf00
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0xffffff802e9386de, R11: 0x000000000000005e
R12: 0x000000001206ffb6, R13: 0xffffff8021d35b70, R14: 0xffffff80eb473e38, R15: 0xffffff803382bf00
RFL: 0x0000000000010202, RIP: 0xffffff80106ed48c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffef8033827c10, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80eb4739e0 : 0xffffff801061d626
0xffffff80eb473a50 : 0xffffff80106b7e95
0xffffff80eb473c20 : 0xffffff80106cd4dd
0xffffff80eb473c40 : 0xffffff80106ed48c
0xffffff80eb473d50 : 0xffffff8010905256
0xffffff80eb473d80 : 0xffffff80106ed787
0xffffff80eb473df0 : 0xffffff801090502b
0xffffff80eb473ea0 : 0xffffff80106f93bf
0xffffff80eb473ed0 : 0xffffff80106f2af7
0xffffff80eb473f30 : 0xffffff80106f9339
0xffffff80eb473f50 : 0xffffff80109e063a
0xffffff80eb473fb0 : 0xffffff80106cdd23
BSD process name corresponding to current thread: launchd
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide:     0x0000000010400000
Kernel text base: 0xffffff8010600000
System model name: iMac9,1 (Mac-F2218FA9)
System uptime in nanoseconds: 882306338748
last loaded kext at 401615756667: com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5 (addr 0xffffff7f926f4000, size 86016)
last unloaded kext at 723627002193: com.apple.iokit.IOUSBMassStorageClass          3.5.1 (addr 0xffffff7f926e3000, size 69632)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch          75.19
com.apple.iokit.IOBluetoothSerialManager          4.1.3f3
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AGPM          100.12.87
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.GeForce          8.1.0
com.apple.driver.AppleHDA          2.3.7fc4
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleMikeyDriver          2.3.7fc4
com.apple.driver.AppleBacklight          170.2.5
com.apple.nvenet          2.0.19
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3
com.apple.driver.ApplePolicyControl          3.3.0
com.apple.driver.AirPort.Brcm4331          614.20.16
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.driver.AppleIRController          320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.iokit.SCSITaskUserClient          3.5.5
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.3.1
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AppleUSBHub          5.5.5
com.apple.driver.AppleEFINVRAM          1.7
com.apple.driver.AppleAHCIPort          2.5.1
com.apple.driver.AppleUSBEHCI          5.5.0
com.apple.driver.AppleUSBOHCI          5.2.5
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleACPIButtons          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.7
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.AppleMultitouchDriver          235.29
com.apple.driver.IOBluetoothHIDDriver          4.1.3f3
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.kext.triggers          1.0
com.apple.iokit.IOSurface          86.0.4
com.apple.nvidia.nv50hal          8.1.0
com.apple.NVDAResman          8.1.0
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.iokit.IOAudioFamily          1.8.9fc11
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOBluetoothFamily          4.1.3f3
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3
com.apple.driver.AppleHDAController          2.3.7fc4
com.apple.iokit.IOHDAFamily          2.3.7fc4
com.apple.driver.AppleGraphicsControl          3.3.0
com.apple.iokit.IONDRVSupport          2.3.7
com.apple.iokit.IO80211Family          522.4
com.apple.iokit.IONetworkingFamily          3.0
com.apple.driver.NVSMU          2.2.9
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.AppleSMBusPCI          1.0.11d0
com.apple.driver.IOPlatformPluginFamily          5.3.0d51
com.apple.driver.AppleSMBusController          1.0.11d0
com.apple.iokit.IOGraphicsFamily          2.3.7
com.apple.driver.AppleUSBHIDKeyboard          170.2
com.apple.driver.AppleHIDKeyboard          170.2
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.5.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOUSBUserClient          5.5.5
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOUSBFamily          5.5.5
com.apple.driver.AppleEFIRuntime          1.7
com.apple.iokit.IOHIDFamily          1.8.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220.2
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          345
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.7
com.apple.iokit.IOPCIFamily          2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0

Can anyone tell me a postal address to allow me to...

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