Can anyone tell me how to complain to apple about repair time?

last wedesnday i brought my retina macbook pro in for repair, ssd faulty, and logic board replacment are noted by genius. they told me that the parts will be here in 2-3 days. so i waited and returned back to the store on sunday and told them that I have another problem with screen ghosting, and it was determined that they will replace my display. when i asked them how long will it take them to get the ssd in, the genius told me they did say it takes 2-3 days but its up to the head office when to send it, they have no control over it.I still havent received a call today. I just realized after they replaced all those part there is nothing left to replace! just the keyboard and the casing. so why dont they just gave me  a new one since my is a 2013 macbook pro retina. Grr, this is the most expansive apple product i EVER bought, i never had problem with my other stuff other than replacing my imac screen 3 month after i bought it. This make me sad and ****** off. should i complain about it? I just want a working laptop so i can do essay on it without it freeze and me force it shut down. this is unacceptable.

here is link to the apple product feedback website:
http://www.apple.com/feedback/

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