Can anyone tell me how to get a 7601 remedy?

I have had my Presario for five years and it has for months been telling me that my copy of Windows isn't genuine.  MS would like me to pay for another one.  They will only accept that I have a genuine Windows if I can quote a genuine license number, but the one in the machine doesn't fit their definition.  Also, the sticker on the bottom of the machine is too worn to read any numbers - if there are any.  So they don't believe me.  I'd like to contact someone in HP, who sold the machine with a genuine Windows on it, but the support sites don't allow me to get through to a person - it is all machine-driven support, and I can't find a solution to my problem.
Has anyone found a way of getting through to a real, breathing person?
I know that a five year old machine is getting near the end of life, but it isn't dead yet, and I plan to continue using it if I can.  But if I cannot solve the problem I will buy a new machine.  Unless I get some satisfaction from the MS/HP team I think I'll be going to Apple for my next laptop - John Lewis do a 2-year warranty.
I've photographed my computer's bottom, so that you can tell I really do have a genuine license.

hi,
there's some microsoft support to this issue. check here http://support.microsoft.com/kb/2008385 
regards.
From out of Nowhere

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