Can anyone tell me how to I get an old account information and recorded messages from a conversation

I am totaly confused by eircom and efibre.......last year I was in arrears with eircom to the tune of( as I thought) of €357.66and I was disconnected but in the long run I got a huge bill in my door of €656.48 , when I had to the money to pay the original amount, I was put through to efibre who told me that remaining amount of €298.77 shouldnt have been on my account and they would take it off I was also given a new account and phone number. I have now got several bills from my old account plus a letter from a company called BCW (debt collectors) who are treathening to take legal proceeding against me...... can anyone tell me how do I get my old account information and that conversation I had that day??

Thanks Tracey,I got a letter from the debt collectors BCW on Thursday to say if I didn't respond to that letter within 5 days they were going to take legal proceeding against me. 10 minutes from receiving the letter I got a call from BCW to say that eircom had been in touch with them to say the issue has been resolved and that I don't owe the money,I am now waiting on a letter from BCW to tell me same so as I have it in writing. So hopefully that is the end of the issue, Many thanks Confused 1

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Can anyone tell me how to I get an old account information and recorded messages from a conversation

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