Can anyone tell me what package im on
sounds like a silly question but when i placed order i realised it was wrong package so emailed and spoke to someone about changing to BT Talk and Surf Unlimited , got email saying this would be done , but when hub arrived it had no phone and when i tried to download netprotect it said i could only download once as i only had opption 1 , phoned they said it had been changed and would show on system today , phoned today and it hadent , girl i spoke to prossesed it and i got email saying thank you for order and will b completed by 24 may , , so not sure whats gouing on and i will need the phone
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Hi Garying,
Thanks for the post. I can check this for you.
Please drop me an email to [email protected], include your BT account details or order number and I will let you know exactly what package you are on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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