Can anyone tell me why my brand new program, Premiere Elements 13, will not open?
I installed Adobe Photoshop Elements 13 and Premiere Elements 13 last night and it was working. This morning I tried to open the program to play with it some more and it won't open. Any suggestions?
Do you receive any error message codes?
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have an orange line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
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How can I get past dialog box that wants my country/region? Premiere Elements 13 will not open!!!
Cannot get past the country/region dialog box because the list will not allow me to select the United States as the place where I live. The list is too long and no way to get to the bottom to select the United States!!! I can't get into Premiere Element 13.
TNDOGGER888
Thank you for the reply.
Let us start with
1. Is the computer operating system Windows 7, 8, or 8.1 64 bit? If it is and you are installing Premiere Elements 13, then the program files will go by default to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13 as the default location. If you have a computer that is using other than Windows 7, 8, or 8.1 64 bit, then it will not. Another question is, when your drives were set up, was the SSD drive designated the C drive?
2. From what you wrote, I understood that you were using your installation files or installation disc to install the program, but were getting stopped very early in the installation process because you could not set the country/language. Typically that setting is done while you are starting the installation. One of the early dialog boxes that you get in that process is named Choose Setup Language (or something like that). That is where I believed you could not set the country/language. Is that the place to which you were referring or some place else?
3. You do not need to uninstall Premiere Elements 10 to install and run Premiere Elements 13. Just use one program at a time.
Typically 32 bit applications in a 64 bit computer operating system run in the 32 bit compatibility mode of the 64 bit system. And, these 32 bit applications program files will be in Program Files (x86) Folder. The 64 bit applications program files would be in Program Files. With regard to Premiere Elements 10, some of its files may be found in Program Files and Program Files (x86).
But, the main focus now is getting Premiere Elements 13 installed to the default location on the Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13 during the installation process after you designate the country/language and are given a country dependent NTSC or PAL system with which to work.
From a quick look at 13 installation on Windows 7 64 bit, the first installation dialog that mentions language with country implications is
This is for Premiere Elements 13 on Windows 7 or 8.1 64 bit. Since you say that the United States is further down the list in your case, I suspect this is not the place where you are having problems. Note the default location in this Options dialog. Did you leave that as is or change it to something else?
Are you having these issues when you get to the Sign In dialog or some place else?
Please consider and then let us decide what next.
Many thanks for the follow up. Appreciated.
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