Can Best Buy back up my files without saving my computer?

Best Buy told me they have to remove my virus to save my computer. I asked them to back up my files of course there is a fee. Is there a way for them to back up my files on a CDR or DVR and not fix the virus. I don't care if they dump my computer and I get a new one. I just need my files.

Find a KNOPPIX or Ubunutu Linux LiveCD, and boot from that.  Back up your files to an external hard drive using the LiveCD.
Then virus scan the external HD.  DO IT FROM THE LiveCD!  A LiveCD can't get infected by a virus (read-only media), and in addition 99%+ of Windows viruses can't infect a Linux distribution.
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

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