CAN CCX IVR play Voice prompts without TTS ?

A company has an IVR based on dialogic Envox product.
It is used to validate accounts and pending due.
Incoming Caller listens to the welcome:
DEAR CUSTOMER  PLEASE ENTER YOUR ACCOUNT NUMBER
After customer dials his account number , IVR gets access to a DB checks amount due  ( example 25,50) and payment date ( example October 10th) then plays to the caller the following audio:
"DEAR CUSTOMER   YOUR ACCUNT SHOWS   TWENTY FIVE   DOLLARS AND   FIFTY   CENTS   YOU SHOULD PAY BEFORE   OCTOBER TENTH   THANK YOU FOR YOUR VISIT"
The IVR in service today stores lots of voice prompts and can chain them according the situation for example in the last example it queues the following prompts one after the other
DEAR CUSTOMER
PLEASE ENTER YOUR ACCOUNT NUMBER
YOUR ACCOUTN SHOWS
TWENTY FIVE
DOLLARS AND
FIFTY
CENTS
YOU SHOULD PAY BEFORE
OCTOBER TENTH
THANK YOU FOR YOUR VISIT
The same company bought a CCX with IVR WITH NO TTS LICENSES and plans to use the same list of promts to do the same service by replacing the Dialogic Envox IVR with the new CCX 8.0 IVR
The question is CAN CCX 8.0 IVR DO THE SAME FEATURE WITHOUT TTS LICENSES ?
How can import all the existing voice prompts ( already recorded by a professional speaker) and use it to compose the responses ??
please reply to [email protected]

You should be able to re-use these prompts and upload them to CCX via Prompt Management. You might need to convert these to CCIT-Ulaw 8-bit Mono...etc depending on what format they're in now. From what I can see, the only "variables" in the script are the Months and Amounts owed. You can possibly use static prompts for the months of the year by recording the months individually (or use the already available system prompts for this). The actual dates can be done the same way although you might want to just use the system prompts already available to save you time and headache of recording each day. For the amounts, you can probably use the "Create Generated Prompt" within the script to handle this.
However, if the customer name needs to played out as well, this can get tricky. Without TTS, the only way I can think of is to record each one and upload them and then reference them within the script. This isn't bad if there's only 20 but  if there's say 2,000 then you got your work cut out for you.
Others might have other better ideas as well on how to handle this....HTH

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