Can cells set to custom format appear differently on different versions of MS OFFICE?

I'm currently involved in a data enrichment project where we convert some financial data for our clients in excel. We've been facing a problem with date formats in the reports sent to us by the client.
We're supposed to enter 4 different dates in separate columns with 3 different formats. For example in one column the date format should appear in the dd/mm/yyyy format and in another as dd-mm-yyyy. What we've done is set all these cells to CUSTOM format
and in the TYPE dialog in the Custom Tab typed "dd\/mm\/yyyy" where we need the date to appear as dd/mm/yyyy and "dd-mm-yyyy" where we need the date to appear as dd-mm-yyyy.
However, the client says that when he downloads the file on his computer he sees the date formats set to DATE and not CUSTOM. Is this possible?
Can a cell set to CUSTOM FORMAT appear differently on a different version of MS OFFICE?
Does the Operating System also have a role to play in this?
For example if we've typed our data in OFFICE 2007 on a system with XP as the OS, will it not open as CUSTOM when we open it in OFFICE 2010 with Windows 7 as the OS?
We need serious help on this as this confusion has put our project in jeopardy.

Thanks for the help Jim. Just to make it clearer we haven't used quotation marks in the date formats. Further, we were told to use back slash by the client cause according to them this would help in keeping the date formats as fixed to custom format on any
computer that the file is opened on.
What I'm trying to figure out is that if a cell is set to a custom format, can it appear differently when opened on a different computer?
We've sent the file using Sendspace.com to our clients and when we download the file and open it on any version of MS Office we still see the custom formats in the date fileds. However, the client insists that it appears differently on their computers.
Is it possible for a cell set to a custom format to not appear as custom on a different computer?
Just to remind you again that we've downloaded the file on almost every version of Office and have noticed no change in the formats set by our team. How then is it possible that the dates doesn't appear as custom formats on their system?
I would really appreciate if you could help me solve this situation.

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Can cells set to custom format appear differently on different versions of MS OFFICE?

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