"Can' connect to iTunes Store" - only on categories
I've been having a strange problem in the App Store for the last couple of days, accessed through the iPhone.
I get the message "Can't connect to iTunes Store" whenever I try to access any of the categories ("Music", "Utilities" etc.). However, searching for apps works fine, and also accessing "What's hot now" etc.
Installing updates also seems to work fine.
Anyone know what's going on?
Have tried turning the phone on and off, but that's just about all I know in terms of solving errors on the iPhone.
I have exactly the same problem. I can search for apps but I can't open categories - I always get the 'can't connect to iTunes' message. This has been going on for two or three days. I've restored the phone and rebooted several times but it doesn't do any good.
Similar Messages
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25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?
Try quitting the App Store:
Tap the home button to get to the home screen. Then double tap the home button, and hold your finger over the App Store icon. Tap the red when it appears. Tap the home button again to return to the home screen.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost. -
Installed itunes 10.5, no longer can connect to itunes store now?
installed itunes 10.5, no longer can connect to itunes store now?
Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? Some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes.
The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades). Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps. -
Hello, I've started having an issue downloading songs and apps from iTunes to our PC which has Windows XP Professional installed. We also use Karspersky Anti-Virus and Firefox as an internet browser. Have never had this issue before, it comes up with "An unknow error has occured and downloads are stopped with an error 8003. Also says please check your network connection" We have no issue connecting to iTunes store or the network so not sure how to fix this. It is very frustrating. Have checked Windows Firewall and iTunes is an exception, can't think of anything else why it won't work.
I sounds as though you need to start again. The following article tells you how to completely remove iTunes and Quicktime. If you didn't actually install iTunes you wont find it in add/remove programs so you can't do that bit, but still delete the iTunes folder in Program Files as advised in the article.
http://docs.info.apple.com/article.html?artnum=93698
Once you have got rid of them, try installing the latest version of iTunes. There is a link to it in the article.
Itunes wont move your music for you, get iTune sgoing then ask again. -
TS1368 i am getting error -3212 can connect to itunes store help
help i cannot connect to itunes store. error -3212
if it comes up with itunes cannot connect to itunes store, blah blah error (-3212) then its because one of your computer programs has failed, to find the faild program you should look at the bottom right corner of your screen and if any of the little icons have a yellow exclamation mark on or next to it then that is the ones thats failed.
you need to make a note of which one it is and then go to control panel on the start menu, once loaded look for the link called 'programs' and click on uninstall a program, find the faulty program and just click on it and it will start uninstalling, restart your computer and try loading itunes again and it'll work -
Can' connect to itunes store with HideMyAss HMA VPN ? solution here
HEY HEY! § i found that u can use both HMAclient and iTunes but u need to do this :
1- download this -> http://technet.micro...ernals/bb963902
2- run "autoruns"
3- go in winsock providers...
4- delete all HMA entries... u must got just this :
hklm/... ==========description=====
bonjour
microsoft windows live id
microsoft windows live id
hklm/... ==========description=====
bonjour
microsoft windows live id
microsoft windows live id
so u can run both programs now.iTunes 7.x will not work with the current incarnation of the iTunes Store. I don't believe even iTunes 8 will work correctly. iTunes 9.2.1 will work, I believe, and it will run on your system:
http://support.apple.com/kb/DL1056
9.2.1 won't support all the current features of the iTunes Store, but should at least allow you to connect and purchase. I'm sure it's just a matter of time before even iTunes 9 won't work with the Store, though.
Hope this helps.
Message was edited by: Dave Sawyer -
Can't connect to app store but can connect to iTunes store.
I want to upgrade to Mavericks but I cannot connect to the App Store. When I try to sign in, it immediately reads: connection failed. However, I can sign in to the iTunes Store. I've scoured these forums but nothing I've read has helped. Can anyone help me?
There isn't anything about Firewall under Sharing.
I turned Firewall off under Security and restarted. Still no connection to App Store.
Turned Firewall back on and added App Store under Advanced to allow incoming connections.
Still no dice.
Could I uninstall App Store and redownload it? Can't find it to download though. -
Can connect to itunes store but can't update ipod
So I can Connect to my App's Store and Download Apps but for some reason I cant Update my App's. When I enter my password to Update my App's the screen says Cannot Connect to App Store. I've Restored my Ipod at the Apple Store and it didn't Help so if theres anything I can do to fix this, it would be Great. Thanks.
Hey bobiannacone,
Thanks for the question. I understand that you are experiencing connectivity issues with iTunes. The following resource outlines information if you are unable to connect to the Gracenote Service:
iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls
http://support.apple.com/kb/TS1379
Thanks,
Matt M. -
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite A215
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0029A68C04077DC8
Current user is an administrator.
The current local date and time is 2012-04-18 05:41:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1200
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: ff966d6a67ef265801e62ca642665008
iPodService 10.6.1.7 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {174B2346-A791-4C25-9515-884E658FE655}
Description: Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
IP Address: 10.100.160.213
Subnet Mask: 255.255.254.0
Default Gateway: 10.100.160.1
DHCP Enabled: Yes
DHCP Server: 10.100.160.2
Lease Obtained: Wed Apr 18 05:39:40 2012
Lease Expires: Wed Apr 18 05:56:20 2012
DNS Servers: 64.250.243.37 <<<<<<<<<<< multiple DNS ADS.
64.250.243.42
Adapter Name: {5C7559AA-708B-4EFC-B67F-25B400863B6B}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Here is the latest Diag. i got from iTunes help
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful. <<<<<<<<<< MAYBE PROBLEM HERE
The network connection timed out.<<<<<<<<<<
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-18 04:24:48.See if this article will help:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814 -
I can not connect to iTunes from ipad
This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
"Error: Cannot connect to iTunes Store" only when I try to Redeem a code
I only get this error code when I try to redeem one of many codes. I can download apps and update them just fine. I've tried all the little solutions like turning device on/off, changing the date/time forward, 8.8.8.8, etc and none of them have worked.
Can someone help me solve this annoying problem? : )As soon as I posted this, a lightbulb lit up and I realized I had old testflight data of the same game I was trying to redeem. I deleted the old file and was able to redeem without a problem
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Itunes update 10.4.0.80 has lost my connection to itunes store and sync capability
Since mistakenly updating to the above version, i can no longer connect to the itunes store (although the internet connection is fine) and my ipad will not syncronise any selected documents with apps when connected by USB. I have lost all of the associated documents that were with the ipad apps. I can connect to itunes store over wifi with the ipad and my iphone without any problem though.
When you click on itunes store within itunes on the PC the progress bar stops halfway and leaves a blank window. The same symptom is displayed when clicking on the Help option.
No idea what to do now. Any suggestions?
regards
JohnJohn,
Even i am facing the same exact problem the way you are facing, but i thought my net is having problem so i changed the net also. Now it seems that Apple has problem with this version.If you find any solution kindly mail me on [email protected] I would appreciate your help for the same.
Thanks and Regards,
Mayuresh, -
from my Iphone 4. System write me - Can' connect to Itunes Store .... and nothing more. Connection to Internet in this time is great, all other resurses work great. Search in Itunes from PC doesn't work too.
I suggest to call technical support instead of writing to iTunes
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I am trying to download a free app to my iPhone 4, but after entering my correct password I get the message "Cannot connect to iTunes Store". The only option is to hit OK which achieves nothing. How can I connect to the store?
Might be help for you here > Can't connect to the iTunes Store
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Can no longer connect to Itunes store
I cannot connect to Itunes store. I have done everything that the Itunes support e-mail told me. I unblocked pop-ups, checked my firewall that Itunes was allowed, and checked my internet connection and still no Itunes. Itunes support has been no help other than 3 identical e-mails. Can someone please help? Get the feeling Apple doesn't like non-Mac customers.
Try running iTunes Diagnostics and pasting the output here.
What firewall software are you running on your computer? Try to set it up again or uninstall it (for testing purposes only).
Also, take a look at this Apple document -> iTunes: Advanced iTunes Store troubleshooting
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