Can Credit Memo Generated by RMA be sent to Customer through Mail

Dear All,
Hope you all are doing well !!!
There is a Requirement from my client. My Client wants that after Credit Memo Generates from RMA, It should automatically emailed to Customer.
I would appreciate if someone please tell me whether is it possible and if it is possible how to achieve this.
Please guide me .
Thank you in Advance.
Thanks & Regards,
Ranjan

I am talking about the XML template that creates the Credit memo when you run the concurrent program to print them. You can access the XML template from XML Publisher Administrator responsibility. You can search with "Email Bursting" in metalink/my support and you will get lot of documents on this.. Currently I don't have any specific document on this.

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Tying Credit Memo to RTS RMA

Hello,
I'm trying to figure out a way to tie a specific product returned to a vendor on an RMA to the credit memo that may or may not come back in to Accounts Payable. Our business uses a distribution center model, and does not track units to customers by PO, so there is no field that will tie an RMA to a credit. How can this be done?
Thanks

This group is titled "Database - General"
Your question has absolutely nothing to do with the database.
There are groups specifically identified as supporting Apps.
You are more likely to be successful if you repost this in the appropriate group.

Credit memo generate in case of free goods

Dear Friends
one material price is rs450/- and with 5+1 when customer place order 5 pc that time system delivery 6 bec 1 is free. when customer return 1pc then what will be the credit memo pricing for each material.
Thanking you
Arun

Dear Friends
I am just clearly adding question with exact requirement.
material per pc 450/- and scheme is 5+1
order qty 5 Price is 450*5=2250
dlv qty 6
now client generate credit memo request for one pc in sap it is coming Rs450/- pc
but client requrement is not this
2250/6=Rs. 375/- that mean they will give rs 375/- per pc not Rs 450/- per pc. for that what should i do customisation for credit memo request pricing.
regards
arun

Can Credit Memo be booked against an Invoice?

While raising a Credit Memo is it possible to refer or link the Credit memo being raised to the Invoice?

>
Mehul Ghanshyam Shah wrote:
> Thanks for your reply Indranil...! Even my understanding is that CM cannot be linked to Invoice. But I wanted to be ensure the same.
> Yes I am aware of MR8M.
> But I need to know if there is any way an CM being raised (Using MIRO or any other available transaction), is it possible to link it to the Invoice already entered.
I think you can check the same through table BSEG where against the credit memo (BELNR) you can find the invoice number (REBZG)
Thanks & Regards,
Indranil

Credit Memo Generating even Billing Block

Dear Friends
We have created one Credit Memo Request as Like "CR". Sales document Type. and Credit Memo As Like "G2".
after that we created all copy control as like standard.
we are facing problem that when we create Credit Memo with reference to Credit Memo Request it generating even there is Billing Block still not released.
but when we are using standard CR and G2. We have to release Billing Block then only we are able to generate Credit Memo.
Please give solutions where is our mistake.
Regards
Arun

hi,
this is the standard business process
the credit memo should not created until the higher authority approve the credit request,because the money goes out of the company, so some higher authority has to approve.
the settings is maintained in VOV8 (CR)-billing - billing block- 08 (check credit memo)
regards
senya

Internal credit memo generating COPA document

Hi,
We have created one intercompany billing document(IV) and see that there are no COPA
document generated. But when we did the Internal credit memo(IG) for the same, it is
generating COPA document.
When intercompagny invoice(IV) is NOT PASSED THROUGH PA, then intercompany return(IG) also
SHOULD NEITHER PASS THROUGH PA.
Also i found that for Billing document type IV, all the value fields are showing are reset
in KE4W T.code. So is it related to this or anything to do with this.
Pls suggest
Regards
Edited by: R J on May 15, 2009 11:35 AM

Anybody update on this or any suggestion.

Credit memo request to correct Sales order after customer payment

Hello all,
Could you please give me any suggetion on this issue:
We uploded sales orders from legacy system into sap and create invoice but we made a mistake, we didn't take into account a discount in price conditions.
The Customer payment is correct and also uploaded from legacy system.
I'm required to correct the difference by doing a Credit memo request and credit memo with reference to sales sorder, so my questions :
Do I create credit memo request with ref. to SO for all items, quantities and price or just for a discount amount (what i think) ?
Any input will be appreciated.
Thanks.

Hello Farouk,
If you know the discounted amount for each account then as per my view you directly can create credit note from the FI side so manage the differences.
Please wait for more suggestion from FORUM.
Regards
AG.

Populate customer reference field for credit memo from RMA order

There is requirement to populate customer reference field for credit memo generated for RMA order..
In RMA order which filed i need to populate which will come as customer reference in credit memo.
Please help me to populate customer reference field from RMA orderes

Hi Javier,
Please check following site:
http://help.sap.com/saphelp_crm60/helpdata/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/frameset.htm
Cheers,
Gun.

Is it possible to create a deposit for RMA Order instead of Credit Memo?

Hi,
We are on R12.1.1 and at customer location, they have developed some customization which is bringing S.O. on HOLD Status if customer has not paid the amount in advance? (Prepayment scenario)
Now, what they want is : If there is an RMA Order from the customer, then instead of creating credit memo and send back the money to customer, they want to use this amount in the next order from that customer so that S.O. will not go on a HOLD status.
I was exploring Deposit functionality which we can use it as S.O. line level but just wondering, if is it possible to create Deposit as and when RMA order is created in stead of Credit memo?
Also, while using Prepayment functionality in R12.1, I am getting some error related to "Please enter receipt number" when I press Process Payment button.
Any help will be highly appreciated.

Copy Name is one of the editable fields in metadata panel on right side of Library module.

How can we create credit memo with reference to INV

Hi,
Pls tell how can we post credit memo with reference to Invoice which is posted through SD.
Is there any use with reference to field in T.Code FB75.
Thanks in advance,
Padmaja

Hi Vijay,
I could not found any field for Inv. reference in the Payment Tab of T.Code FB75.
Is there any facility in SAP to create Credit Memo for a particular customer with reference to Invoice. All the details of that Invoice should get updated in the credit memo automatically.
Thanks in advance,
Padmaja

Generating both 'G2' and 'IG' billing docs from a single credit memo req.

We have a need to generate both a 'G2' (customer credit memo) and an 'IG' (inter-company credit memo) from a single Credit Memo Request.
Is this possible with config and/or user exits in R/3 4.7?
<u>Background</u>
We have cases where all sales by a given Sales Org. (related to Company 'A') are supplied by plant(s) related to Company 'B'. When a standard order is processed through billing, both an 'F2' (customer invoice) and an 'IV' (inter-company invoice) are generated, with the value of the 'IV' derived from the value of the 'F2'.
In the event that there was a pricing error on the 'F2', we are required to create a Credit Memo Request, which leads to a 'G2' (customer credit memo) correcting the customer's account.
We want to be able to also generate an 'IG' (inter-company credit memo) from this same Credit memo Request to adjust the 'Sales Org's account').

Hi
Customer credit memo is created with reference to Customer credit memo request
Internal credit memo is created with reference to customer returns delivery.
so process the flow
Credit memo request -->returns delivery
Credit memo request-->customer credit memo(order releated)
Returns delivery-->internal credit memo.(as internal credit memo is delivary related)
Let me know if issues exists,
Reward if this helps
Regards
Simu

Credit Memo process in 3rd party order

Hello All,
Once 3rd party invoice is completed process as follows: (standard process)
sale order --> Purchase Requisition --> Purchase Order --> Goods Receipt --> Invoice Verification --> Customer Invoice.
When you post the customer invoice to accounting, in general system will update
1.Net Value 2. COGS (Cost of goods sold) 3. Sales Qty.
Now the scenario is when the vendor cancel his original invoice and reissue the invoice (due to change in price / change in stock item and so on..),
We have to cancel the customer invoice and issue credit memo invoice (without any reference) for the customer.
But the problem here is.. when we post the credit invoice to accounting, COGS will not be updated (currently they are adjusting COGS value manually).
How can we map this scenario ? while creating credit memo invoice we should consider some reference so that COGS should be updated.

Hello Suresh,
THERE ARE TWO SCENARIOS HERE.
Scenario is when the vendor cancel his original invoice and reissue the invoice (due to change in price / change in stock item and so on..),We have to cancel the customer invoice and issue credit memo invoice (without any reference) for the customer.
> IF THE VENDOR GRANTS YOU A CREDIT MEMO ON THE QUANTITY OR VALUE BASIS, YOU CAN DIRECTLY PASS ON THIS TO CUSTOMER BY RAISING CREDIT MEMO (THIRD PARTY CREDIT MEMO IS G2S), THIS WORKS WITH ITEM CATEGORY 'TASG' (THIRD PARTY CREDIT MEMO ITEM). THE SALES RELEVANT INDICATOR ' F' IS SET IN CUSTOMISING FOR SALES FOR THIS ITEM CATEGORY. THIS MEANS THAT THE COST IS NOT CREATED.
--->IF THE VENDOR CALCULATES ADDITIONAL COSTS FOR YOU ONCE THE THIRD PARTY BUSINESS TRANSACTIONS HAVE ALREADY BEEN BILLED. THE COSTS FROM THE INVOICE RECEIPT ARE THEN CORRECTED IN THE CUSTOMER BILLING DOCUMENT WHICH HAVE ALREADY BEEN CREATED. SUBSEQUENT DEBITS FROM THE INVOICE RECEIPTS ARE COPIED TO PROFITABILITY ANALYSIS AS A DIFFERENCE AMOUNT. THIS MEANS THAT THE COST IS UPDATED HERE ALSO. IN ACCRUED PROFITABILITY ANALYSIS, THE COSTS ARE NOT COPIED FROM THE INVOICE RECEIPT, BUT FROM THE CUSTOMER BILLING DOCUMENT.
EXAMPLE:In the context of a third-party business transaction, you create a sales order for over 100 pieces.
A purchase requisition and a purchase order are generated. Ten pieces are delivered to the customer, and a billing document is then sent to the customer when the 10 pieces are delivered. The vendor sets a subsequent debit of 100 USD for shipping costs in the invoice. The cost is nowupdated in the billing document created, and in the profitability analysis (in this case, it is raised
by 100 USD).

Credit memo -- with ref to invoice

Hello All,
This is my scenario:
1 Invoice with value 100.
2 Credit memo whith value 100 with ref. to invoice.
3 The system let me create more credit memos for the same invoice exceeding de invoice original value. (it just informes me that there are other credit memos) How can I prevent this ?
I checked copy control and Pos./neg. quantity--i put as "+" and in Item Category TAN- Completion Rule mark as "A".
Regards,
Ashu

Hi Ashutosh singh
Credit Memo and the invoice are different and the two r used in different scenarioes
Credit Memo is the Billing document raised for compensating the customer and the the document is raised with reference to the the Credit Memo request
The scenarios is that the customer places an order with the company and the company delivers the fgoods to the customer in which some of thm are dmaged and the customer then claims for the compensation , so the company asks the customer to return the goods to the company and simultaneously they will pay the compensation
process flow is as
Created the standard order OR
then do the deliver LF
then billing document F2
and then raise the credit memo request for the goods G2
thenBilling which is the credit memo
G2
This is the special process where the goods are received and the customer does not want the replacement of the dmaged goods and instead he wants the amout to be credited
so we have to raise the credit meemo request with reference to the standard illing document and then the credit memo request and then billing document G@
but in the standsrd invoice we havae to creatae the created the standsrd and then the delivery and then the invoice
Invoice
order (VA01)>Delivery(VL01N)>Change Delivery(VL02N)&PGI>INVOICE
EX:
Order type:OR
credit memo:
for the return material or discount is missing for the material,we create credit memo request.credit memo has sent to customer
order (VA01)>CREDIT MEMO(VF01).
NO DELIVERY PROCESS.WITH REF. to BILLING DOCUMENT,we create credit memo request.
EX:
Order type:G2.
The below link will help u
http://able.harvard.edu/ar/wi/create-credit-memo.pdf
http://web.mit.edu/sapr3/windocs/fopcs06f.htm
Reward if useful to u

Work flow - user is not reciving mail,once CREDIT MEMO submits for approval

Hi All,
Please find the issue as below.
User created the credit memo and submitted for approval. user is expecting the mail in his mail-box, once he submitted the credit memo for approval and same way once approver approved the credit memo, user is expecting mail such that credit memo has been approved.
He informed that previously he is receiving the mails as expected.
Now all of sudden he is not receiving mails.
I have checked work flow mailer, mailer is up and running.
I have gone through the wf_notifications table, here i can see that MAIL_STATUS column having value of "MAIL".
even i have gone through WF_USERS table this particular user is existing and status is "ACTIVE".
But user is not yet received any mail.
Kindly some one help me to sort out this issue.
Thanks in Advance.
Edited by: user627525 on Jun 8, 2011 5:58 AM

Thanks RK for your quick reply.
I was gone through the details you have provided. every thing is fine as expected.
Later i have checked workflow mailer, it was down, due to that notifications are not reached to users/customers.once it is up and running mail notifications sent to respective users successfully.
Many Thanks.

Difference betn credit memo n credit memo for returns

Hi,
What is difference betn credit memo n credit memo for returns?

Hi
CREDIT MEMO:
Suppose, you have chrged (Price) the customer more or you have charged the customer for say 10 pieces but you have send actually 8 pieces,for which customer has paid you.
In both the above scenarios, you need to pay back the excess amount paid by him.
To payback, we create a Billing document called Credit memo. In standard SAP, Billing Type G2 is created for Credit memo.
This Credit memo(G2) is created with reference to a Credit memo request (Sales document type) with Order type "CR".
This Credit memo Request (CR) is created either with reference to Sales order or Billing document.
Ofcourse, it can also be created with out any reference document also. In real time scenario, we normally create this Credit memo Request with reference to the Billing document (Invoice).
No Delivery takes place in this scenario while creating a Credit memo (G2).
CREDIT FOR RETURN
When goods are physically returned back by the customer due to some complaint, then we first, create a Return order(Order Type RE) with reference to either Sales order or Billing document. Normally, in real time scenarios, we refer the Billing document.
Return order can also be created with out any reference .
In situation like, suppose you had sent 10 pieces of certain material to the customer for which he has paid. But he found that 2 pieces are defective or damaged in transit. So he has returned it to you for which you need to create a Return order(RE).
From this Return order(RE) -
> Return Delivery is created -
> PGR.
As customer has returned the goods to you, then there are 2 options with you. Either you may send fresh stock ,which we normally call "Replacement" OR you may pay back the value for the returned goods.
If, we pay back, then we create a Credit memo for return, which called "Credit for Return" and in standard SAP represented by Billing Type (RE).
In standard system, this "Credit for Return(RE)" is ALWAYS created with reference to the "Return Order(RE)".
Even though, physical delivery takes place in return process, still the "Credit for return(RE)" is created with reference to the "Return order(RE)".
If, client requires it to be created from Return delivery then you need to establish necessary settings in customisation which has already beed discussed in this forum several times.
Hope, it is clear.
Regards

Can Credit Memo Generated by RMA be sent to Customer through Mail

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