Can CRM be used to replace SM service desk?

I have this question for a long time that is whether it is possible to use CRM functionallity monitoring CHARM related
change requests since they are CRM type tickets.
We use txn crm_dno_monitor to access change requests (CR) so far. Can we use CRM web client OR other CRM txn to do them same thing, even replace the SM service desk?
Thanks!

Not sure what CHARM is but that t-code CRM_DNO_MONITOR looks very much like data an agent can track in the CIC agent inbox.
There are many flavors of CIC's that have been created including for service. There is a small video in this url
http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/f0067aae-77a6-2b10-a4a8-c0ead7826cbd

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I have a new Ipad and was trying to sync from Itune what is on my Iphone. It keeps saying "Ipad can't be used Apple Moble device service isn't started". ???? help It also said that on my Iphone just now when I was trying to connect to Itunes.

I have a new Ipad and was trying to sync from Itune what is on my Iphone. It keeps saying "Ipad can't be used Apple Moble device service isn't started". ???? help I then tried to connect my phone to Itunes and it is saying the same thing??? Help what is going on?

Right click 'computer' in your PC/laptop (whichever). Click 'Manage', then 'Services and Applications', then 'Services', you should see 'Apple Mobile Device' running or stopped. If you couldn't find 'Apple Mobile Device', it means you haven't download iTunes into your PC/laptop (whichever).
Cheers

Alert: WebServices connectivity (Internal) transaction failure - The credentials can't be used to test Web Services.

Hi.
Could you please help me to resolve this issue.
I have SCOM 2012 installed to monitor environment with Exchnage 2010 SP3. There are 2 sites with Exchnage servers within the organization. There are 2 mailboxes being created to test both sites.
I am getting following alert:
Alert: WebServices connectivity (Internal) transaction failure - The credentials can't be used to test Web Services.
description: The test mailbox was not initialized. Run new-TestCasConnectivityUser.ps1 to ensure that the test mailbox is created.
Detailed information:
[Microsoft.Exchange.Monitoring.CasHealthUserNotFoundException]: The user wasn't found in Active Directory. UserPrincipalName: extest*****@****.local. Additional error information: [System.Security.SecurityException]:
Logon failure: unknown user name or bad password.
Diagnostic command: "Test-WebServicesConnectivity -MonitoringContext:$true -TrustAnySSLCertificate:$true -LightMode:$true"
EventSourceName: MSExchange Monitoring WebServicesConnectivity Internal
I have tried the next steps:
1. Verified that mailbox is exist and it's not locked (same for the second mailbox)
2. Deleted those mailboxes and created a new using new-TestCasConnectivityUser.ps1 verified that this mailbox is visible on all DC's accross the forest (both mailboxes)
and that temporary password was accepted;
3. Cleared the cache on the SCOM 2012;
4. Still getting the same alert
I will really appriciate any help.
Thanks.

Hi,
Hope these posts help you:
http://thoughtsonopsmgr.blogspot.ca/2013/11/exchange-server-2010-mp-no-synthetic.html
https://social.technet.microsoft.com/Forums/systemcenter/en-US/437f2bbb-cd96-40c3-8c56-6d4d176a9520/exchange-2010-mp-constantly-throws-webservices-connectivity-internal-transaction-failure?forum=operationsmanagermgmtpacks
Natalya
### If my post helped you, please take a moment to Vote as Helpful and\or Mark as an Answer

If I purchase a new IPAD can I still use my AT&T service?

If I purchase a new Ipad can i still use my existing AT&T service or do I have to sign up for a new service?

Ask AT&T. We are users like you. We don't know anything about your current plan, whether or not it supports iPads, whether or not it is transferable, if it will work with an iPad, etc.
iPad plans are different than iPhone plans.

Can PAuserid be used in PL/SQL service

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I would like to make the 9iAS username available to a PL/SQL procedure called in a service. Any suggestions would be very welcome. Can it be passed as one of the arguements ?.
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Hi....I've found the following information on online mobile studio (section building- applications) (http://studio.oraclemobile.com/studio/sites/otn/help/index.html).
I don't if this works for all the ASWE releases.
Mobile Scripting
To further personalize and enhance the functionality of your mobile applications, you can embed Mobile Scripting elements in your XML pages. The script syntax is:
%value <variable>%
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user.displayname - the first and last name of the current user
home.url - the user's home directory
service.home.url - the current service's home page
Refer to the Oracle 9iAS Wireless platform documentation for additional variables and their meaning.
To use mobile script elements, simply embed them in your XML pages. For example:
<?xml version="1.0" encoding="UTF-8"?>
<SimpleResult>
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<SimpleText>
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Can an ESB used as Request - Response service system

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Eg: If a value of given field is
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B: route message SvcB to and return it reply to invoker
Both these can be achived but other requirement is
If the value is neither A nor B then
Transform request to response schema and return to the invoker.

This is exactly where you should use the esb for
route and filter the data.
so if understood you correctly, you should just add the routing rules to the routingservice, and depending on the content (so use a filter in the routing rule) you could either route and transform to either one of the svcdA/B

Can APEX be used to replace an Oracle Forms 4.5 Application?

Hi,
I have an old Oracle 4.5 application that I need to quickly rewrite since the old environment will be decommissioned real soon. It is using a 9i database that will be upgraded to 10g.
The application consist mainly of about 14 forms and it is strictly data-entry only. I was thinking about using Oracle ADF or JAVA but it seems like quite alot of wrong and APEX looks like it could save me some work.
Is there a download for the tool that I am missing. I did download the zip file apex_2.2.zip but I do not see a actual tool included. Sorry for asking this dumb question but do I need to have my DBA do something with this zip file or am I missing something.
I checked and I see some SQL scripts, do these need to be run first to setup the tool. I looked at the demo presentation online and it looks like there is a tool in browser that I can use.
Sorry for the dumb question, but thanks for the help

Hello Mario,
At the unzip location of apex_2.2.zip, you should go to the doc/install.22 directory. You'll find there a very detailed installation guide, which will tell you, and your DBA, everything you need to know about the installation and configuration actions you need to take, prior, during and post installation. This is a very important document, and you should follow it to the letter.
BTW, you don't need to install any earlier version, from any companion CD, especially if your company already using OHS/IAS, as Jes mentioned. The Apex 2.2 version in your zip file is a full version, and you can install it directely. I'm guessing Farhan meant that it can be easier for inexperienced user to use the companion cd to install both the Oracle HTTP Server and Apex, but experience DBA can install each component separately, using the versions your company own/using.
Regards,
Arie.

When i plug in my iphone to itunes, it says "Iphone can't be used because mobile device service is not started" HELP!

this has begun happening as soon as i installed the new OS... anything will help thanks!

http://support.apple.com/kb/ts1567

How to use independent replacement paths for same KF over several months?

Dear Experts,
I have a query requirement to show KF values for items that meet a condition on another KF for a five month period. I know that I can accomplish this using a replacement path variable on item for one month at a time, however I am not sure how to do this for multiple months in one query.
This is an example:
Month 1
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Month 2
KF 1 > 0 for Items B & C.........so show KF 2 for for Items B & C
Month 3
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Kathryn

Ok, Nancy, code copy/ paste did work fine.
what does this mean:
"Change the image in the properties panel to display your new image."
(the image is displaying ok)
NEverthesless, I think I got Murrays old notes.
Here is my new version of Murrays writing, easiest way I think:
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Message Mapping in HRAS - can it be used for ESS ?

We came across this functionality for EHP2 (after activating business function HCM_ASR_CI_1)
called "message mapping" while implementing HCM processes and forms framework. It is available under HR Administrative services -->Tools in the IMG provided the business function is activated.
As per IMG documentation for this Message Mapping node --> "The tool for mapping messages can also be used in Employee Self-Services and applications of the Enterprise Service-Oriented Architecture"
Just wanted to check if anyone tried exploring this by mapping messages for ESS services outside of HCM Processes and forms framework? or Is this tool limited only for HCM P&F.

I've seen the same thing. I suspect it "will" be possible but not fully implemented just yet. You could probably do a search on the mapping table and see if it is actully used in the newer ESS code at all. It looks like they have this in place as ESS transitions over more fully to Webdynpro ABAP and making use of the decoupled infotype framework.

Service Desk Msg Issue... help pls...

Hello SolMan Gurus,
I understood that while creating a service desk message, a basis ABA message and a CRM message are created.(Correct me if I am wrong).
The CRM messages can be viewed by crm_dno_monitor.
The ABA message can be viewed by dnotifwl.
Initially everything was fine and both the messages got created for me for each service desk message I raise from the Tester's workbench.
Recently I am finding that only the CRM messages are created and the ABA messages are not getting created.
Becos of this I am not able to find any messages created from the tester's workbench in the 'Message Overview' tab associated with the test package.
Any inputs will be greatly appreciated. Pls help.
Thank you all in advance.
best regds,
Alagammai.

Hello Dolores,
Thank you for your reply.
Now Based on my finding in (2), I realised that some text type associated with SLF1 is missing.
Then while checking the entries associated with SLF1, I found that the below items were missing.
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(2) Associated to notification type 'SLF1', no entries were available for Theme.
(3) Associated to notification type 'SLF1', Priorities were missing(Sometime back when I found priorities missing while create messages using notif_create, I added those priorities)
(4) Associated to notification type 'SLF1', no entries were available for 'Text Types'
Now,
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(2) I tried to add 'Text Types' entries (referring to entries in '000' client). But it did not allow me to add as a replica as we have to the ids starting with 'z'(user namespace). Hence I was able to add only 9 entries whereas there were more entries in the '000' client.
Now, answering to your question, relating to (3), the processing log says
"Text segment type SD unknown".
This is agian relating to the 'Text Types' entries which were missing.
Can I activate the BC Set for service desk again? If so, will I be losing all groundwork done with service desk? Pls advise.
best regds,
Alagammai.

Dump during save the solution in Solution Database (Service Desk)

Hello!
I use the functionality of Service Desk within SAP Solution Manager 4.0 (SP13).
Currentyl I am facing with the error during operation "Create of solution in Solution Database", when I try to save solution in SDB.
<i>The following error text was processed in the system SSM : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server <> and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
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Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/247RJ8VA8ISK2P37WABF==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/247RJ8VA8ISK2P37WABF==CP</i>
My questions are:
<b>- Should TREX also be installed with SAP Solution Manager or can one existing from other SAP system be used?
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Thank you very much!
regards
Thom

Hi
check the sap note 1124452 and implement the correction instruction or make a program with Zcode implementation.
Reagrs,
Vijay.

Change Request Management--Create Transport Request from Service Desk

Hi Experts,
What are the right steps to create a change request via service desk message and keep following the process until import to PRD.
Regards.

Hello Jorge,
You can create Change Request using two ways.
You can create a Change Request from a Service Desk Message using the action "Create Change Request" or you can create a Change Request directly in transaction CRMD_ORDER.
Please, check the links below where you can find more information about Charm.
/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
Best Regards,
Diego Fischer,

[send mail for service desk]

Dear Expert!
I have install Sevice Desk on SolMan 7.0 ehp 1, my customer can create new request to SolMan with Service Desk. and we can process this message. And we can sent message of customer to SAP AG. But I need , when customers have sent message to SolMan and after message is processed, must have email is sent to customers. So they can know message have sent and processed successful. I hope, you can show me about that as soon as possible. Thank you very much
Thanks and Best Regards,
Tru Hang

Hi
transaction type can be any one it is upto you
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you get upto that by spro scenario sp settinsgs- service desk - define action profile - assign action profile to business transactoin type
here you can choose or double click slfn to see which action profile is assign to it now
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you can check below sap stnd guide
https://websmp110.sap-ag.de/~sapidb/011000358700001903822008E.PDF
Hope it solv ur prb
Regards
Prakhar

Organisation Module for service desk

Dear Folks,
How can I use org structure for service desk?
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Please help.
Regards,
Nikhil

Hello Nikhil,
I read this thread in context to similar problem I am facing.
I have explained my problem in thread Multiple Message Processors in IB52 for partner determination rule 13200137
I need to define an access sequence which will determine my processor automatically.
So, I thought you will be of some help to me.
Is it possible for you to inform me which access seq you used to resolve your problem?
Because in the last part of the resolution of your thread, the statement " So you assign the partner det proc ...any partner this access seq...then whoever logs in his name will appear here.
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Thanking you in advance for the extended help,
-Deepak Garde
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Can CRM be used to replace SM service desk?

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