Can CTI OS agent desktop 9 be configured for different desktop modes?

Can CTIOS agent desktop be configured for different modes e.g. Normal, open, on top, stealth or agent selectable?

Yes, but you'll have to customize it and recompile it. The source code is in the installer.
david

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CTI Toolkit Agent Desktop tool on top

Hi,
we use CTI Toolkit Agent Desktop tool 8.0(3) and we'd like that this software will be on top always.
I have tried found some workaround (registry key) and I have not found it. do you know how can I configure the windows behaviouf always on top ? thanks.
Alberto

Alberto,
The Autohotkey script at the link Gergely provided is a pretty lightweight solution for this. Autohotkey.com has a lot more information about that software... I've used it before and it's pretty handy. You could potentially create an Autohotkey script that will run the CTI toolkit executable, wait for the window to appear, and then set the "Alwaysonop" property... this would prevent needing to press the Ctrl+Space key combination to turn on the always on top portion.
-Jameson

Is this a bug for CTI Toolkit Agent desktop (Version 7.5.10510)

Hi,
Today I have found a strange thing with CTI Toolkit Agent desktop (Version 7.5.10510). One agent is logged in on CTI Toolkit agent desktop with his Agent ID (5101) to an extension 999111. Then from other PC another agent is also able to login on CTI Toolkit agent desktop with same Agent ID (5101) to the same extension 999111. Tough they are logged in with same agent ID and extension number from different PC but it is not desired that 2 person can login with same Agent ID and extension at a same time.
Can any one tell me that is this a bug or normal procedure.
Thanks,
Ashfaque

Hi,
this is normal (although it does not seem to follow any logic).
If you want to change this behavior, modify the following registry keys on the CTI OS server:
HKLM\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOs_[instance]\CTIOS1\EnterpriseDesktopSettings\All Desktops\Login
RejectIfAlreadyLoggedIn
WarnIfAlreadyLoggedIn
G.

CTI toolkit Agent desktop not starting

Hi
I have recently installed a CTI toolkit agent desktop in my PC but it is not starting and is giving error
"Cisco Desktop client has stpped working"
This is the first time i installed this application in my computer running windows7 64 bit.
the version of cti toolkit is 8.0.1
what should i look for ??

Two things come to mind. First make sure you have the latest version, 8.0.1 doesn't sound like the latest one. Next, make sure you install it as administrator.
david

The Post Office Agent might not be configured for SOAP.

I have a virtual server with VMware ESXi 5 running SLES11 sp1, OES11 and GroupWise 12.
The GroupWise system have one domain and one post office with several users.
The users can access the mailbox with the GroupWise Windows Client, but when they try to login in the GroupWise Webaccess, they get the following error: "[9505] Your post office is unavailable. The Post Office Agent might not be configured for SOAP. Please contact your system administrator".
1.- The post office agent have the SOAP option turned on.
2.- I check the java environment variables and they are pointing to the right directory.
3.- The Linux Firewall is turned off.
4.- rcapache2 start and rctomcat6 start dont show errors.
5.- I check the webacc.cfg file and all IPs address and ports (POA & DVA) are fine.
Any help, comment or suggestion will be welcome.
Thanks in advance.

Check to see if the port is being used by SLES...
--El
Originally Posted by crivera
I have a virtual server with VMware ESXi 5 running SLES11 sp1, OES11 and GroupWise 12.
The GroupWise system have one domain and one post office with several users.
The users can access the mailbox with the GroupWise Windows Client, but when they try to login in the GroupWise Webaccess, they get the following error: "[9505] Your post office is unavailable. The Post Office Agent might not be configured for SOAP. Please contact your system administrator".
1.- The post office agent have the SOAP option turned on.
2.- I check the java environment variables and they are pointing to the right directory.
3.- The Linux Firewall is turned off.
4.- rcapache2 start and rctomcat6 start dont show errors.
5.- I check the webacc.cfg file and all IPs address and ports (POA & DVA) are fine.
Any help, comment or suggestion will be welcome.
Thanks in advance.

Are iPads built with different configurations for different countries?

Are iPads built with different configurations for different countries?

deebeeque wrote:
I live in the U.S. but am moving to Brazil. I would like to purchase an iPad here in the U.S. but want to have it set up for Brazil, ie: language, operation, WiFi. Can all of this be done by selecting the country specific configuration at the setup stage?
You can certainly chose the language when you set it up. WiFi is an international standard, no difference between US and Brazil. You can further go into Settings - General - International and select language, as well as keyboards and region format.
Also, Is it possible to order the iPad (to be shipped to me in the U.S.) with packaging material (ie: operation manual, etc.) in the Brazilian Portuguese language?
There is no operation manual included - English, Portuguese, or any other language. You can find the one you need at http://support.apple.com/pt_BR/manuals/.
Additionally, does Brazil have 4G?
I'm not sure, but as of now the only countries where the iPad 4G will work are the US and Canada - other countries that have 4G use different frequencies.

Can you install iTunes twice on same computer for different accounts?

Can you install itunes twice on a mac for different accounts?

There are a couple of ways you can do this, have a look at this guide: "How to use multiple iPods with one computer" http://docs.info.apple.com/article.html?artnum=300432

CTI Toolkit Agent Desktop 7.5(1) has stopped working

Dear Support,
We have an IP Telephony setup with Call centre Enterprise.
The CTIOS crashes on the Windows 7 64bit OS.
CTIOS version : 7.5.1
Whenever we run the Agent desktop application, the below error message is displayed.
Also we have tried reinstalling the application and also tried running on compatibility mode as well, and it still did not solve the issue.
Thanks in advance
Nithin Louis.

Hi,
I found that the CTIOS 7.5.1 is not compactable with Windows 7 64 bit .
you can access the CTI OS Client on Windows 7 64-bit Starting with CTI OS Release 8.5(2).
For this you have to install the 8.0(1a) installer is required.
I am able to download the 8.5(2) from the Cisco site but 8.0(1a) is not available.
Could you please share the link for download the 8.0(1a).
Regards
Nithin Louis.

CTI Toolkit Agent Desktop

We'd like to add the Chat tool/icon on the Agent Desktop. I know it's a checkbox but where in ICM is it located? Any info is appreciated. Thanks!

Chat is normally active. Perhaps someone disabled it through the registry. Check the CTIOS registry on the servers. Search for "AgentChatLevel".
If this is the string "Disabled", then change it. Here are your choices for this STRING value.
Disabled=All agent chat disabled.
PrimarySupervisor=Agents can chat only with primary supervisor of their team.
TeamSupervisors=Agents can chat with the primary or secondary supervisor of their team.
Team=Agents can chat with anyone in team.
Unrestricted=Agents can chat with anyone on the same peripheral
Regards,
Geoff

Can't find Agent Desktop for CME

Hello
I know it sounds ridiculous but I can't find the Desktop Agent for a CME and CCX integration. Let me explain a bit more.
The scenario is quite simple: one CME on a 2911 that must be integrated with a CCX 8.5. I have successfully setup the CME and CCX (at least I supose) but now the only problem I have is to find the Agent Desktop. I have installed several CCX but always integrated with Callmanager withoit Express. On every occasion, on the plugins menu there were 3 links to download Administrator, Supervisor and Agent Desktops. But in this case there are only 2 links: one for Administrator and one for Supervisor/Agent. Obviously I tried installing the msi file that you download when click the Supervisor/agent link but only the Supervisor is installed.
I'm sure it must be a silly question but I'm blocked with that issue. Any help?
DAni

The most likely cause of this is that you are running UCCX Standard, which does not come with CAD.
You'll want to read the data sheet for UCCX to familiarize yourself with the feaatures offered between versions, deployments, and licensing.
Also, with UCCX/CME, CAD does not do Phone Control. E.g., You cannot answer the phone from within CAD.
Anthony Holloway
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CTI Toolkit Agent Desktop Keep on Talking status and hung

Hi All,
We have ICM 7.2(5) and last two days most of the agent CTI toolkit getting greyed-out and keep on showing talking mode only.. please refer the below screen shot and advise the same.
The agent cti logs attached for you info..
Thanks & Regards,
Naveen.S

Alberto,
The Autohotkey script at the link Gergely provided is a pretty lightweight solution for this. Autohotkey.com has a lot more information about that software... I've used it before and it's pretty handy. You could potentially create an Autohotkey script that will run the CTI toolkit executable, wait for the window to appear, and then set the "Alwaysonop" property... this would prevent needing to press the Ctrl+Space key combination to turn on the always on top portion.
-Jameson

CTI Toolkit Agent Desktop - Copy Var to Windows Clipboard

Hello,
Need help auto copying Var value from CTI toolkit to Windows clipboard. Any ideas?
Thanks,
MB

I'm no programmer myself, but you may want to start by looking at the CTI OS Developers Guide. There's tons of good info in there. Not sure what version you're on so here are links for 7.5 as well as 8.0:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/developer/guide/cti75devg.pdf
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/program/guide/cti80devg.pdf

Can't figure how to write Xorg configuration for second screen

Basically I've got the main monitor going as it should, but I can't configure the secondary monitor.
The monitors:
Main monitor: 2560x1440, 144Hz, normal rotation, placed to the left.
Secondary monitor: 1920x1080, 60Hz, rotated clockwise, placed to the right.
An important detail is that the main screen has a broken EDID (/var/log/Xorg.0.log has errors and warnings about it). Without the lines currently present in my Xorg configuration, X won't start.
This is important to note because I can't rely on Xorg figuring out the monitors on its own (as I've done on most setups the last decade or so).
Here's the current version of /etc/X11/xorg.conf.d/10-monitor.conf:
Section "Monitor"
Identifier "DP-0"
Option "Primary" "true"
Modeline "2560x1440@144" 3322.15 2560 2592 15216 15248 1440 1460 1493 1513
EndSection
Section "Monitor"
Identifier "HDMI-0"
Option "Rotate" "Left"
Option "RightOf" "DP-0"
EndSection
Section "Device"
Identifier "Device0"
Driver "nvidia"
Option "NoLogo"
EndSection
Section "Screen"
Identifier "Screen0"
Device "Device0"
Monitor "DP-0"
DefaultDepth 24
SubSection "Display"
Modes "2560x1440_144"
EndSubSection
EndSection
The second "Monitor" section seems to be non-working at the moment, that monitor stays black.
I've tried adding plenty of different things to that, but i can't ever get the secondary monitor going (the main one works).
The following command gets it working, but it's not in the configuration file and I don't how to translate the command:
xrandr --output HDMI-0 --mode 1920x1080 --right-of DP-0 --rotate left
Here's the output from xrandr before running the above command:
Screen 0: minimum 8 x 8, current 2560 x 1440, maximum 16384 x 16384
DVI-I-0 disconnected (normal left inverted right x axis y axis)
DVI-I-1 disconnected (normal left inverted right x axis y axis)
HDMI-0 connected (normal left inverted right x axis y axis)
1920x1080 59.93 + 60.00 59.94 50.00 60.05 60.00 50.04
1680x1050 59.95
1280x1024 60.02
1280x960 60.00
1280x720 60.00 59.94 50.00
1024x768 60.00
800x600 60.32
720x576 50.00
720x480 59.94
640x480 59.94 59.93
DP-0 connected primary 2560x1440+0+0 (normal left inverted right x axis y axis) 598mm x 336mm
2560x1440 59.95 + 144.00* 120.00 99.95 84.98 23.97
DP-1 disconnected (normal left inverted right x axis y axis)
DVI-D-0 disconnected (normal left inverted right x axis y axis)
Unknown-0 disconnected (normal left inverted right x axis y axis)
Here's the output from xrandr after running the command above:
Screen 0: minimum 8 x 8, current 3640 x 1920, maximum 16384 x 16384
DVI-I-0 disconnected (normal left inverted right x axis y axis)
DVI-I-1 disconnected (normal left inverted right x axis y axis)
HDMI-0 connected 1080x1920+2560+0 left (normal left inverted right x axis y axis) 530mm x 300mm
1920x1080 59.93*+ 60.00 59.94 50.00 60.05 60.00 50.04
1680x1050 59.95
1280x1024 60.02
1280x960 60.00
1280x720 60.00 59.94 50.00
1024x768 60.00
800x600 60.32
720x576 50.00
720x480 59.94
640x480 59.94 59.93
DP-0 connected primary 2560x1440+0+0 (normal left inverted right x axis y axis) 598mm x 336mm
2560x1440 59.95 + 144.00* 120.00 99.95 84.98 23.97
DP-1 disconnected (normal left inverted right x axis y axis)
DVI-D-0 disconnected (normal left inverted right x axis y axis)
Unknown-0 disconnected (normal left inverted right x axis y axis)
This suggests to me that in my Xorg configuration I should configure the "Screen" section differently, since in the second "xrandr" output, the first line (that starts with "Screen0") contains the resolution "3640 x 1920".
However, when I tried to replace the line "Modes "2560x1440_144"" with "Modes "3640x1920"", X didn't start.
Any ideas on how to solve this?
EDIT: Added more information.
Last edited by linduxed (2015-04-05 08:27:11)

Your PreferredMode line is wrong, it should be 2560x1440@144, not 2560x1440_144. You see, the numbers are meaningless, what you provide with Modeline is a name. And then everywhere else, you refer to that name. To demonstrate, if the Nvidia driver supports PreferredMode, this will work
Section "Monitor"
Identifier "DP-0"
Option "Primary" "true"
Modeline "ugabuga" 3322.15 2560 2592 15216 15248 1440 1460 1493 1513
Option "PreferredMode" "ugabuga"
EndSection
If this doesn't work, we'll try Nvidia's MetaModes option instead of PreferredMode.
About the Device section, you don't need it because selecting the nvidia driver is taken care of by /usr/share/X11/xorg.conf.d/nvidia-drm-outputclass.conf
Last edited by Gusar (2015-04-05 11:31:02)

Can you put book marks into Apple Configurator for Safari ?

We would like to save time by adding book marked sites in Safari as we're imaging iPod Touch and iPads. Can this been done?

No, but you can create web clips that appear as icons on the same page(s) as the Apps they have installed. Clicking on one of those icons will tell the iPad to open Safari and go to that web page.
http://help.apple.com/configurator/mac/1.0/#cad812eda45

How can I sync a custom number of podcasts for different podcasts?

I dislike the option that I have to choose a specific number of podcasts to sync, e.g. the 10 latest, 10 oldest unplayed, etc. And that I have to choose this specific number for ALL podcasts!
How hard can it be to let me sync, for example, all episodes of podcast A, 20 most recent of podcast B, 10 oldest unplayed of podcast C, etc?! Just make a row next to each podcast with the settings, even if it's in 5-step increments.
Do you know of a way to do this?
If it's not possible, could you please listen, Apple?
Message was edited by: Pellevinken
Message was edited by: Pellevinken

Import the songs into your iTunes Library.
Use the Songs view, and display the Date Added column;
Sort on the Date Added column, with the latest songs at the top of the list by clicking on the Date Added column so that the arrow points down:
Now select all these recently added songs and untick them by right-clicking (in the blue-highlighted area) and selecting Untick Selection:
Only the highlighted songs will be unticked.

Can CTI OS agent desktop 9 be configured for different desktop modes?

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