Can CVP Check availability of free channel in PRI and route the call?

We have UCCE setup with ICM 7.x CVP 7.x & CUCM 6.x. There is a requirement from operations team , an inbound call queued to a skillgroup for more than 30 second should be transferred to an external number through T1 PRI.And if no free channel is available on PRI call has to be queued back to skillGroup. We are able to achieve this using IP IVR using Custom call Transfer node . Iam not sure how can we achieve the same using CVP. Is this achievable through CVP /ICM scripting ? If yes how?

Hi,
It is possible in CVP to route the call back to an external number. For this you would need to configure a label (Probably the number to which you want to send). If the call is in queue for more than 30 seconds you can send back the label configured to CVP and from CVP you can point a static route to the Egress gateway through which the call can go to the T1 PRI
Regards,
Dass
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