Can different contacts on the same brand of ink cartridge cause printer to print blank pages?

I have a HP office jet 6500 printer - E709n model. My operating system is Windows 7. The printer requires one black cartridge and three different colored cartridges. My black ran out (steaking, blank spots, etc.); the color cartridges were low, but not out. I replaced the black cartridge with a new one. When I did, the printer would not print at all - just blank sheets came out. After trying a few different things, I decided to put the old one back in. I changed the document I was writing to green and it printed. I thought this was odd so I decided to check the contacts. The contacts or microchip on the old cartridge looked completely different than on the new one. So I decided to call hp tech service to see if they had changed the contact (microchip) design on their 920 ink cartridges and if that would make a difference. An hour later after going through their usual steps - cleaning printouts and checking alignment which failed - they decided to send me another black ink cartridge. Since I was talking to guys in India with heavy accents, it made it quite difficult. They never answered my question about whether different contacts or microchips on the cartridges would make a difference. It was chalked up as a faulty cartridge. I returned it to Staples and purchased a new one. I opened a new black cartridge, but its contacts looked just like the faulty one I threw away. I decided to show it to a tech person there. Two techs there had not seen anything like it. They opened another black one which had the same style contacts so we concluded that hp had changed their contacts on their cartridges and maybe getting them all to match would work. I picked up three color cartridges as well, but only checked one. It had the new design. When I arrived home, I quickly opened all cartridges and inserted them into the printer. It still didn't print. So I checked all cartridges. All had the same style connection or microchip except the yellow ink cartridge. I couldn't believe it. So do I take the yellow one back and try to open a package to find a matching connection or do the connection even matter. The display is registering all cartridges as full, but I am still unable to print anything but blank paper. I printed an alignment page and only color gets printed, no blank. So please let me know if the difference in connectors makes any difference in whether things print.

There have been some changes in the contacts on the supplies, but this should not cause any issues in printing.
I would suggest you try the troubleshooting steps in this document. If that does not resolve the issue then the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi @OL5,
Welcome to the HP Forums!
I see that your HP Photosmart is not printing black. I am sorry to hear this, but happy to help!
For further assistance, I will need to know:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If the printer is connected, Wireless, or USB.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using genuine HP ink cartridges, or refills.
Once I know this information, I will be happy to do some further research for you.
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