Can dld newer versions of Frfx but they are not getting installed?

Question

I am able to dld newer versions of firefox but they are not getting installed ... Currently 'about firefox' shows my version to be 27.0.1 but when I go into the troubleshooting option it shows I have version 28.0 and 29.0 in my update history. Please advise. Thanks

Answer 1

Hi Irishman,
Have a go at the suggestions that follow and then post back with how you get on.
Obviously I have seen your post, and sorry you are having problems. Unfortunately this is likely to be because you did not take enough care on the Internet. It is all too easy to go to bad websites and pick up malware that once downloaded does things you may not like or expect.
<u>Explanation </u><br />
'''This is not anything to do with Mozilla Firefox''', other than it is the browser in use. Such software is not bundled with or downloaded with Firefox installs or upgrades. <br /> ( You may get an option of thumbnails in otherwise blank spaces in newtabs in a version of Firefox later this year but that is a different subject)
Finding such adware may be problematic, after all it is either downright malware which will try its best to evade being found and uninstalled, or it is adware that a minority of people actually like and deliberately download and install, usually after clicking small print saying this will happen.
<u>Suggestions to try to Uninstall or Remove Adware</u>
First thing to try, check which search engine is selected ? <br /> Because this is so simple and could have an effect it is worth checking what Search engine is selected for the Firefox Searchbar. You may have changed that, or software may have,and that will affect other searches including those from the address bar and the start page. All you need to do is click the little downward pointing arrowhead in the search bar and check what is in use and what is available. In most countries Firefox uses Google by default.
Check the shortcut Icons - has an address been added ? <br> Right click the icon on the desktop used to start Firefox has an address been tacked on to the end of that. If something has changed that Firefox goes to that address as it starts up. For comparison use a run command directly. In Windows & with Firefox not already open Use keyboard shortcut Winkey+Run then when you get the run option key in ''firefox.exe'' & hit return. That will run Firefox without any extra instruction.
Adware removal<br />
I you have got adware, or unwanted software especially if it also affects other browsers (So check the use of Internet Explorer) look for anything unexpected installed in the Windows OS, use the Windows Control Panel. especially if only Firefox is affected check what is installed as extensions and plugins by using the addons manager.
* USE '''New button -> Addons ''' <br /> Or navigate to ''about:addons'' ,by keying that into the addressbar
* Also see
** [[Remove a toolbar that has taken over your Firefox search or home page]]
**And this slightly dated article [[What to do when searches take you to the wrong search website]]
I will make a follow on post detailing malware removal steps. Note it is important to use up to date and multiple tools, not just your one favourite. No single tool detects everything. This one is particularly useful with adware problems
* * '''[http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)]'''