Can Employee submit Complaints electronically in ESS portal(Urgent)

Hello,
Could any one please answer this question,
The client wants the Employees to submit their Grievance(complaints) electronically through ESS?
Is any functionality available in ESS so that EE can enter complaints and send or do we need to customize this?
Regards,
Latha

Latha when you look at developing grivence system then it all depends on what kind of system do you need.
You can look at EIC as one option but there are no escalations involved in this.
It is a system where you as an employee can raise justified errors like "error in payslip" that can be proved.
Otherwise you should go for a development and that can be using hrforms adobe or for that matter any technology.
Chris any suggestion.

Similar Messages

Can Employees submit complaints electronically in ESS( Urgent)

Hello,
Could any one please answer this question,
The client wants the Employees to submit their Grievance(complaints) electronically through ESS?
Is any functionality available in ESS so that EE can enter complaints and send or do we need to customize this?
Regards,
Latha

replied in your post in the Self-Service forum.

Employee photo is missing in ESS portal.

Dear Experts
In ESS portal employee photo is missing.
Config ESS in R3 system
1.Table T77S0 ADMIN PHOTO HRICOLFOTO.
2.Maitain ESS Setting, Display Employee photograph is flagged.
under change who who data, both option is flagged.
Please guide me ,i'm i missing any configuration.
Regards
Vinodh

Dear Vinodh
Normally there might be many reasons for pics not getting displayed, as u have said that the photo is already visible in R/3 then u need to check the following things
1) check S_WFAR_OBJ authorization object has been maintained or not.
2) Access T-code PZUSWHO & check whether the following settings are maintained or not.
Check these links as it entails how to upload the Photos
How to upload photos in SAP
Employee Photographs Mass Uploading to Backend System (ECC)
Kindly come up with screen shots,
Hope this solves ur problem.
Cheers
Pradyp

Can't submit generic Incident in SM Portal if User is End User

Hi
I have a Testuser who is in the End User Role and i can't submit the generic Incident on the Service Manager Portal if any relationship field (Assigned to , Related Items...) is filled out in the template by default (if blanc it works).
I already changed
p_GetRestrictrictionsOnOperationsInProfile
p_AddRestrictrictionToOperationInProfile
p_RemoveRestrictrictionFromOperationInProfile.
Error in the SMPortalTrace.log is:
Error,2014-01-21 15:32:55.8929841,Failed to create request.,Microsoft.EnterpriseManagement.Presentation.DataAccess.DataProviderException: Microsoft.EnterpriseManagement.Presentation.DataAccess.DataProviderException: The user Domain\testuser1 does not have sufficient
permission to perform the operation. ---> Microsoft.EnterpriseManagement.Common.UnauthorizedAccessEnterpriseManagementException: The user Domain\testuser1 does not have sufficient permission to perform the operation.
at Microsoft.EnterpriseManagement.Common.Internal.ConnectorFrameworkConfigurationServiceProxy.ProcessDiscoveryData(Guid discoverySourceId, IList`1 entityInstances, IDictionary`2 streams, ObjectChangelist`1 extensions)
at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.CommitInternal(EnterpriseManagementGroup managementGroup, Guid discoverySourceId, Boolean useOptimisticConcurrency)
at Microsoft.EnterpriseManagement.Common.EnterpriseManagementObjectProjection.CommitInternal(Guid discoverySourceId, Boolean useOptimisticConcurrency)
at Microsoft.EnterpriseManagement.Common.EnterpriseManagementObjectProjection.CommitInternal(Boolean useOptimisticConcurrency)
at Microsoft.EnterpriseManagement.ServiceManager.Portal.DataProviders.CreateRequestProvider.CreateRequest(TemplateReader requestDataObject)
--- End of inner exception stack trace ---
at Microsoft.EnterpriseManagement.Presentation.DataAccess.DataProviderCommandMethod.Invoke(CoreDataGateway gateWay, DataCommand command)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.CoreDataGateway.Execute(DataCommand command)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.Server.DataAccessService.Execute(TransportDataCommand command)
at SyncInvokeExecute(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
Anyone an idea how to solve that Problem ?
Thanks

Hi Choo Hong
Thanks for the reply.
The User is only in one role and the Generic Incident template is checked.
I can see and fill out the generic Incident template.
The Problem appears when i submit the Incident, and this only if in the template a Group or User is preassigned as Assigned to User (If Assigned to is Blank i can submit the Generic Incident via Portal)
Regards

Can employee choose the profile in ESS Record Working Time

Hi all,
Can the employee choose the data entry profile of the CATS in the ESS Record Working Time screen of EP 7.0. And is there any standard functionality available for this is in the Webdynpro side.
Please help
Thanks
Ash

Hi Jayesh,
But this functionality is available in the ITS. So, it is very straight that this has not been provide on the ESS Webdynpro.
Then, is there any work around for this.
Thanks
Ash

Can I use SAP HR to drive ESS Portal user creation?

Hello
We are implementing a new instance of SAP HR and Portal for ESS and MSS and I am not sure of all the steps that need to be completed so any guidance / tips would be greatly appreciated.
Company currently has an LDAP - but not used extensively. Not all employees currently in LDAP as not all have network ids. All employees will have a SAP account to enable ESS (via Kiosks etc). ESS iViews in Portal will call SAP HR and possibly SAP BW. We have an instance of SAP already and user admin maintained via CUA - this will continue.
Scenario:
My initial thoughts are that we try to use SAP HR as the leading system to drive the ESS Portal users and access. Basically I want to create the user in SAP and assign them an ESS SAP role... then through syncronization have the user created in the Portal and have the correct ESS Portal assigned (in the Portal)
My thinking so far is to go the following way;
1) Create User Master Record in SAP (SU01)
2) Hire employee into the org structure (via HR processes)
3) Populate Infotype 0105 with SAP username
4) Populate Infortype 1016 - with SAP role to be assigned to allow ESS access (not sure about this aspect) or role could be assigned in 1) above
I am not sure of the next steps - I think there must be a way in an SAP table to map the ESS SAP role to the ESS Portal Role (is this via WP3R?)
then I am hoping that a standard job can be run (is this RSLDAPSYNC_USER) that will create the user in the Portal (UME?) and assign the correct Portal role ?
(obviously configuration needed)
For MSS and HR Power users - we would continue to assign SAP roles via SU01.
Can anyone assist with;
- Is my thinking correct in terms of how this should / could work?
- in SAP how can I map SAP Roles to Portal Roles ?
- will syncronization in SAP create the user in Portal and assign the role ? what do I need to configure?
Thanks in advance

Dear Michale,
I just dont know if this can throw some light on your prob.'
In our Orgn we had around 250 ess users and 200 sapr/3 users. Some of the r/3 users also logon to ess via their r/3 uname and password.
What we have done is like follows:
1. Created a role for only the ess users ZHRESS. For this i asked the HR functional people with sap_all profile to do all the job which the ESS users are supposed to do and tracer the authorization via tcode st01. We created the role on the basis of this trace report.
2. For the purely ESS users we created the users via tcode HRUSER and assigned then with the above role.
3. For the R/3 users who are supposed to avail the ess facility we assigned them with the role ZHRESS role in addition to the other roles assigned to them to carry out their normal R/3 transactions. Then we mapped their R/3 uname to their employee no via PA30 infotype 105.
4. Tcode HRUSER saved time which would have consumed had we done it via su01 and moreover it picked Name etc data from the HR master table. In HRUSER tcode , setting the user attributes helps to define what roles the users are to be assigned, what should be their initial password etc.
Pl let me know if it satisfies you querry.
Regards

Total compensation statement is not showingup in ESS portal for an employee

HI Experts,
One of my employee could nt able to view his total compensation statement through ESS portal.It is showing only blank.
I have checked the integration PCOMP SFTCS in T77S0 table and is with ZHR_CM_TCS.
What could be the reasons for showingup only the blank screen without values.
Please advice me to resolve the problem.
Regards,
Sairam.

Thread is closed without responses.
Sairam.

ESS Portal W2 Reprint

1. We are facing a problem for W2 Reprint workflow in ESS Portal. The workflow WS01000090 gets triggered when the W2 screen comes up for intercompany mail and the mail is sent to HR administrator inbox.
The work item is set to status completed after the administrator processes the work item,but there is no output of the W2 form in the spool. The problem seems to be missing data in V_5UXY_A for year 2008 and hence the submit program RPCTRPU0 is not working. We are displaying the W2 Employee copy form which is HR_F_W2_MULT_07.The Tax reporter PU19 is working fine in ECC 6.0.
Please let me know if there is any documentation regarding the configuration of V_5UXY_A,T51T5,T5UT8,T5UT7,T5UT6.
2. Also let me know if there is there any standard functionality on ESS Portal to display/render W2 tax forms on EP Screens in PDF or sapscript format,or do we need to develop custom program/Function module to display W2 forms. Our requirement is to display all previous years W2 forms on EP for employees.

1) You have to maintain table T51T5 in order for the WF (W2Reprint) to generate the PDF file to the spooler.
Follow this answer from SAP:
As of 2007, a new form has been introduced HR_F_W2_MULT_07.
The application picks up as default the form that is maintained in the table T51t5 with sequence number 02 for event 4. The new form has been delivered, for event 4 with sequence number 02. So you can rectly the problem by accessing the view V_t51t5, choose the molga-10, Way of reporting - 5 and for tax form HR_F_W2. In the list of entries, for No:2 and event 4, for which HR_F_W2_MULT_01 is maintained, please change the same to HR_F_W2_MULT_07.
2) Create a small program to call the Method W2Reprint in the 01000090 Workflow to generate the employee W2 reprint PDF file.
3) Create a Web App using [Web Dynpro for ABAP|https://wiki.sdn.sap.com/wiki/display/WDABAP/A%20Simple%20Web%20Dynpro%20Application%20to%20display%20a%20pdf%20file%20in%20the%20browser%20window] to display the generated PDF file from the spooler. (Remember to add code to WDDOINIT in the Main View, to read the generated PDF file)
Good lucks, -Khai-

Error while selecting the Leave type in ESS portal

Dear Team,
One of the employee is trying to select a type of leave in ESS portal, system is giving error message as "Access is Denied" at the left hand corner of the screen. When i am checking it in Quality it is working fine.
Can anybody suggest me on this.
Kind Regards
Nag

Hi,
Please check whether that emplloyee has got authorization for this function in production system. Thanking you.

Workflow error when submitting Employment Verification Letter in ESS Portal

in ESS Portal, when trying to send the employment verification letter by mail I get a workflow error in ECC. Error occurs in workflow template WS01000045 (Employment and Salary Verification) task TS00408262 (PF: Find basic pay). The employee submitting the verification letter request is an active employee, has infotype 105 data in the system, and has basic pay data in the system.
workflow log (SWI1) shows the "Basic Pay" object available and when double clicking on the object, it brings me to PA20 where I can see the Basic Pay infotype with correct data.
Can someone help?
note: the employee is Canadian, in case this matters.
Tiberiu

Have you created the resposibilities for the rule 60100010 becuase if you observe the rule it will determine the agents by using the category Agent Determination: Reponsibilities so i think you missed to create responsibilities
for creating responsibilities [check|http://help.sap.com/saphelp_nw70/helpdata/EN/ef/3dc9469bbe11d189470000e8216659/content.htm]
Also check that if Rule fails to determine the agents correctly then how can you [handle|http://help.sap.com/saphelp_nw70/helpdata/EN/7f/aed54c9c8d11d1894c0000e8216659/content.htm]

Require Salary packaging option in ESS portal for India

Dear All,
We need Flexi Benefit Pay option in ESS portal for India.
We tried a lot for the same but could not get any break through....
We found Salary Packaging option in R3 under the Tcode P16B_admin...this is wrking fine in R3 but we want this option in portal so that employees can choose their own salary structure.
We tried to pull this tcode thru Iview but the R3 screen is giving an option for employee to input pernr no. ...so now any employee can input anybodys pernr no. and modify the salary structure.
also please letme know if this is a standard feature or we have to go for standard development.
Thanks & Regards,
JJ.

Dear Somanna/Andy,
Please see below screen shot, how my Portal screen looks like after the changes as suggested by you--
I am supposed to get Time option here. Please correct me if I miss anything
Regards,
Nayak

Error in ESS portal

Hi Gurus,
We have a situation where users are trying to login to ESS portal and we can find below dump at backend in ST22.
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED_NO
Exception              CX_SY_REF_IS_INITIAL
Access via 'NULL' object reference not possible. The current ABAP program "SAPLHRXSS_PER_MAC" had to be terminated because it has come across a statement that unfortunately cannot be executed.
An exception occurred that is explained in detail below.
The exception, which is assigned to class 'CX_SY_REF_IS_INITIAL', was not
caught in procedure "HRXSS_PER_CLEANUP" "(FUNCTION)", nor was it propagated by a RAISING clause.
Can you please throw some light what might be the cause for this error?
Regards,
kitchlu

Hello kitchlu
your issue is usually caused by some missing or improper customizing of backend table V_T7XSSPERSUBTYP.
Please refer to IMG activity below:
Personnel Management -> Employee Self-Service -> Service-Specific Settings -> Own Data -> Define Active Subtypes and Application Case (Maintenance view V_T7XSSPERSUBTYP). Use case for the relevant scenario has to be set to use case starting with A (i.e., use case A1, A2 or A3).
Please refer to the documentation of the field as well as below notes to make sure relevant entries are not missing. Please make sure that the value of them are correct according to above comments:
- 818957 ESS PersInfo: Guide for Configuration of Use Cases
- 818958 ESS PersInfo: Important configuration tables
Thanks and Kind Regards
Ramana

CATS Screen dumps when navigating between prev and foll weeks in ESS portal

The medical leave absence type MEDICAL LEAVE @1/2 PAY(13) is the only allowed by time administrators to enter through transaction CAT2 and not through ESS. Once entered,this appears in your time entry in ESS as a disabled entry. However once you navigate between the previous or the following weeks, after this entry appears in your screen, the screen dumps.
SAP allows this functionality where time entries can be maintained for an employee through CAT2 on ERP side with an absence type not available in ESS portal.
The following is the dump analysis from ST22.
An exception occurred that is explained in detail below. |
The exception, which is assigned to class 'CX_SY_RANGE_OUT_OF_BOUNDS', was not
caught in
procedure "PROCESS_TIMESHEET" "(METHOD)", nor was it propagated by a RAISING
clause.
Since the caller of the procedure could not have anticipated that the
exception would occur, the current program is terminated.
The reason for the exception is:
In the running program "CL_XSS_CAT_RFC_COMMAND_TOOLS==CP", part of a string was
about to be accessed
with an explicitly specified length.
However, this length (4) exceeded the current length of the string
(3).
| This kind of access is illegal.
Kindly suggest.

The latest note released by SAP to solve this issue is 1559416 CATS WD: Dump if Attendance/Absence type is deactivated .It works !

Customizing Benefits and Payments iview in ESS Portal

Hi Guys ;
I am working on ESS portal.
I want to add new links and textviews in the Benefits and Payments iview. After adding them I want to rearrange their positions with respect to existing fields on the iview.
I tried by opening the preview of iview from
Content Administration -> portal Content -> ESS->iviews ->Benefits and Payments iview.
Then I selected an existing link on the preview of iview and did ctrl + right click but when I select any uielement and click on rearrange I don't get any filed inthe table to rearrange its empty.
Is there any particular node in UI element tree to be selected to rearrange the fieldst?
Please reply I am in a fix.

1) How can employee know when their benefits should start (cant enter start date via ESS)
- It appears that they need to enter a start date but cannot
Typically, EEs are not allowed to enter a start date for benefits coverage. The start date usually depends on the type of enrollment.
If it is a new hire enrollment - the start date for benefits coverage will be the employee start date.
If it is open enrollment - the start date for benefits coverage will be the beginning of the following year (open enrollment is done usually towards the end of the current year - for benefits coverages of the following year)
If it is a generic enrollment (for example - birth of a new child) - the start date will be the beginning date of the corresponding adjustment reason (IT0378 record start date).
2) For insurance enrollment, why does BASIC COVERAGE show ZERO amount. Can we remove if we can?
This is a generic screen used for all the plans and hence it shows ZERO amount. You may choose to customize the code if you want to.
3) We need to relabel some of these plans we set up for HSA - how can we do that?
This can be done by changing the corresponding texts in the benefits configuration. The webdynpro application reads it from there.

Require Flexi Benefit Pay for India in ESS Portal

Dear All,
We need Flexi Benefit Pay option in ESS portal for India.
We tried a lot for the same but could not get any break through....
We found Salary Packaging option in R3 under the Tcode P16B_admin...this is wrking fine in R3 but we want this option in portal so that employees can choose their own salary structure.
We tried to pull this tcode thru Iview but the R3 screen is giving an option for employee to input pernr no. ...so now any employee can input anybodys pernr no. and modify the salary structure.
also please letme know if this is a standard feature or we have to go for standard development.
Thanks & Regards,
JJ.

Dear All,
Please give me some clue on this issue as we are stuck on this...
is this a standard functionality available in ess portal???
or
do we have to go for custom development??
Thanks & Regards,
Jignesh Joshi.

Can Employee submit Complaints electronically in ESS portal(Urgent)

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