Can folders be maintained when moving to a new iPad?

I have a new iPad Air why I setup yesterday from a backup of my old iPad 4. The folders which were on the old iPad are gone. Is there a way to maintain them when putting information on the new iPad?

According to this article yes: http://support.apple.com/kb/PH12519
However, if you set up the new device and the folders were not maintained, it would appear it didn't work (and I don't know of any settings to control that). Your best bet at this point may be to simply set up the folders manually on the new device.

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