Can hear sound of video bought on iTunes, but video is not playing

I have bought a few TV episodes in the US. I tried playing them and I hear only the sound. The video window opens but I see only the still image of the series artwork, no video.
Even the episodes I had bought months ago that used to play are not playing anymore (same issue, sound but no video)
I have recently upgraded to 10.5.8 and iTunes 9.0.1.
Any suggestions??

Weird. Restarted the computer and now it is solved. (had restarted it before)

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I burned a DVD of a movie I bought in iTunes but it will not play on another computer

I burned a few DVDs of some movies I purchased on iTunes....they play fine on my imac with iTunes, Quicktime or any other player but will not play at all on my friend's various PCs. Help? What did I do wrong. The friend said their computer asked for my "address"? They were reluctant to do that...What did I do wrong?...or are movies bought on iTunes copy protected??

Thanks for getting back. I have the movies downloaded to my computer. I went to 'Get Info' and now I do see that they are Copy Protected. I was able to copy them to a DVD as I said. And to make sure I wasn't watching the original when I put the DVDs back in my computer for testing, I closed iTunes and used Qucktime to view them...and it worked. When I was burning them I got no warning that they were copy protected and went through the near hour it took to copy each one and it said I would be able to play it on 'any Apple or Windows computer..but not on a DVD player' and that was why I lent them to a friend to watch. But I guess if they are copy protected that was surely in vain. I wish I had gotten prompts telling me that, instead of wasting 5 DVDs and several hours..not to mention getting them to my friend and getting her all excited to see the films. Oh well...she will have to come over here to watch them. Thanks.

Purchased music videos from iTunes but it will not play, no video or sound

Purchased music videos from iTunes but it will not play, no video or sound. There were several vidoes on the purchase I made and two of the videos will not play the video or sound. I've checked to see if they were waiting for download and nothing is there. Any suggestions.

Is your iTunes account authorized for this computer in iTunes? - to check, open iTunes, and in the top menu bar, select "store", then "authorize this computer". How to Authorize iTunes - http://www.apple.com/support/itunes/authorization/.

HT203167 I bought two audio books on iTunes but they will not play. My old books play without issue but the new ones do not.

I bought two audio books on iTunes but they will not play. My old books play without issue but the new ones do not.

Did you copy your actual iTunes content from your computer before reinstalling iTunes, or did you just copy your iTunes library which only contains the pointers to your songs / books locations ?
You might, depending upon your country and if they are still in your country's store, be able to redownload your music purchases and your ibooks via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage - you will need to delete the entries from your library (where you are getting the 'unable to locate' messages) before they will potentially show with the cloud icon against them in Purchased for redownloading.
Or copy them from your backup of your downloads/library and add them to your iTunes library via File > Add To Library

Just bought "the Great Gatsby" at iTunes but it does not play, all the other movies are playing

just bought "the Great Gatsby" at iTunes but it does not play, all the other movies are playing - any ideas

Hello cf-design,
You may need to delete, then redownload the movie.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
If you're still unable to watch the movie, please report the issue to the folks in the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.

I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.

Annoying isn't it.
This seems to have started at the end of October and may be some kind of 'authorisation expiry' on the original unit that needs updating.
Solution include:
Purchase something on the AppleTV1 itself with DRM (a free TV Show episode might be an idea if yiou can find one).
Remove the connection to itunes by removing the iTunes library from AppleTV's Computers>Settings menu, then add it back again.
Remember this will wipe synced content from the AppleTV if AppleTV1 is syncing (My Movies/TV Shows etc) as opposed to streaming (My Shared Movies etc) from that itunes library. In theory direct purchases on AppleTV that have never transferred to itunes might survive the 'wipe for a clean slate for a new sync' process that happens when you remove a sync library but don't risk it and right click on the AppleTV Device in itunes, choose Transfer Purchases if there are any prior to resetting the AppleTV Computers entry and readding the library. If AppleTV is streaming only it's very quick to remove the libarry and re-add it as there's nothing to sync when you re-establish the connection - it works I've done it. Purchasing a protected music video on my other AppleTV1 which was synced also worked.
Good luck
AC

HT1657 I rented a movie on itunes but it will not play on my imac ?

I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?

Could you walk us through what happens when you try to play the movie, please?

I am new to iTunes. I have downloaded the player onto my PC. I bought a documentary, but it will not play. On the player the screen is just black (also no sound), but the timer works and shows that something is happening. Any suggestions?

Iam new to iTunes. I have donwloaded the player onto my PC. Ihave bought a documentary from the iTunes store, but it will not play. The timer runs, but the screen is black and there is no sound. Any suggestions as to how I can get it to work?

Hi there Graham!
I have a couple of articles that can help you troubleshoot this issue. First, if you are downloading HD content, you will need to know the system requirements for HD playback, which can be found here:
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
Next, you will want to check your video playback settings on your Windows machine. The steps for that can be found right here:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
Hope that helps. Thanks for using the Apple Support Communities!
Cheers,
Braden

I am trying to play my ipod shuffle 1st gen in itunes but it will not play. My windows 7 computer recognizes the ipod and I can easily select the songs on my ipod playlist in itunes but cannot play them. Any solutions to the problem?

I get the feeling some has asked a question "like" this but not exactly that question which makes it really hard for find answers fast to the above question. Therefore, I decided to ask it anyway. Hopefully someone has a good solution that will work.
Background on the question:
- I had to erase and reupload song on my ipod 1st gen to my new computer. Apparently the ipod could not be read by the iTunes in my new computer because the playlist cannot be opened in more than one iTunes or in another computer or something like that (this makes no sense). All this was to try and charge my ipod that does not seem to want to charge. It connects perfectly to the computer and I can see the initial blinking yellow lights on the back and front, but won't charge. I am currently working on this problem from other community discussion topics.

Sync works the same way it always has, connect the device, select the content desired to sync and sync.
All the media should be in iTunes already, iDevices are not and have never been backup devices.
If this is a new computer, move the content from the old computer to the new computer.

HT201272 I rented a movie from iTunes but Movist is not playing it. It says " Movist quit unexpectedly" What should I do?

Hi,
Just an hour ago I rented "Brave" from İtunes Turkey. After download has been finalized, I wanted to watch it. Unfortnately Movist says that "Movist quit unexpectedly". So I download another movist from app store and I paid also for it but this one also giving the same message. I copied some part of the details of the message below.
Could you please help me. I already spend money in order to see it.
Thanks,
Levent SECKIN
Process:         Movist [417]
Path:            /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier:      com.movist.Movist
Version:         1.2.3 (1.2.3)
App Item ID:     461788075
App External ID: 12404657
Code Type:       X86-64 (Native)
Parent Process: launchd [114]
Date/Time:       2012-12-23 19:50:54.811 +0200
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          2023 sec
Crashes Since Last Report:           10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
    __TEXT                 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libdispatch.dylib                       0x00007fff930f9b08 dispatch_release + 0
1   com.movist.Movist                       0x000000010001ae90 0x100000000 + 110224
2   com.movist.Movist                       0x000000010001ad99 0x100000000 + 109977
3   com.movist.Movist                       0x00000001000148d8 0x100000000 + 84184
4   com.movist.Movist                       0x0000000100016883 0x100000000 + 92291
5   com.apple.CoreFoundation                0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6   com.movist.Movist                       0x00000001000178bd 0x100000000 + 96445
7   com.movist.Movist                       0x000000010001523e 0x100000000 + 86590
8   com.movist.Movist                       0x0000000100014eef 0x100000000 + 85743
9   com.movist.Movist                       0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib                       0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib                       0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation                0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation                0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox                     0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox                     0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox                     0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit                        0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit                        0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit                        0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit                        0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist                       0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8d9f67e6 kevent + 10
1   libdispatch.dylib                       0x00007fff930f7786 _dispatch_mgr_invoke + 923
2   libdispatch.dylib                       0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib                  0x00007fff8d9f5e42 __semwait_signal + 10
1   libsystem_c.dylib                       0x00007fff8b3e5dea nanosleep + 164
2   com.apple.Foundation                    0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3   com.movist.Movist                       0x0000000100023b01 0x100000000 + 146177
4   com.apple.Foundation                    0x00007fff97d8a72a -[NSThread main] + 68
5   com.apple.Foundation                    0x00007fff97d8a6a2 __NSThread__main__ + 1575
6   libsystem_c.dylib                       0x00007fff8b42f8bf _pthread_start + 335
7   libsystem_c.dylib                       0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0   libsystem_kernel.dylib                  0x00007fff8d9f5bca __psynch_cvwait + 10
1   libsystem_c.dylib                       0x00007fff8b4332a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo                     0x00007fff931b71cb CVDisplayLink::waitUn
Process:         Movist [417]
Path:            /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier:      com.movist.Movist
Version:         1.2.3 (1.2.3)
App Item ID:     461788075
App External ID: 12404657
Code Type:       X86-64 (Native)
Parent Process: launchd [114]
Date/Time:       2012-12-23 19:50:54.811 +0200
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          2023 sec
Crashes Since Last Report:           10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
    __TEXT                 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libdispatch.dylib                       0x00007fff930f9b08 dispatch_release + 0
1   com.movist.Movist                       0x000000010001ae90 0x100000000 + 110224
2   com.movist.Movist                       0x000000010001ad99 0x100000000 + 109977
3   com.movist.Movist                       0x00000001000148d8 0x100000000 + 84184
4   com.movist.Movist                       0x0000000100016883 0x100000000 + 92291
5   com.apple.CoreFoundation                0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6   com.movist.Movist                       0x00000001000178bd 0x100000000 + 96445
7   com.movist.Movist                       0x000000010001523e 0x100000000 + 86590
8   com.movist.Movist                       0x0000000100014eef 0x100000000 + 85743
9   com.movist.Movist                       0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib                       0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib                       0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation                0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation                0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox                     0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox                     0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox                     0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit                        0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit                        0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit                        0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit                        0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist                       0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8d9f67e6 kevent + 10
1   libdispatch.dylib                       0x00007fff930f7786 _dispatch_mgr_invoke + 923
2   libdispatch.dylib                       0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib                  0x00007fff8d9f5e42 __semwait_signal + 10
1   libsystem_c.dylib                       0x00007fff8b3e5dea nanosleep + 164
2   com.apple.Foundation                    0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3   com.movist.Movist                       0x0000000100023b01 0x100000000 + 146177
4   com.apple.Foundation                    0x00007fff97d8a72a -[NSThread main] + 68
5   com.apple.Foundation                    0x00007fff97d8a6a2 __NSThread__main__ + 1575
6   libsystem_c.dylib                       0x00007fff8b42f8bf _pthread_start + 335
7   libsystem_c.dylib                       0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0   libsystem_kernel.dylib                  0x00007fff8d9f5bca __psynch_cvwait + 10
1   libsystem_c.dylib                       0x00007fff8b4332a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo                     0x00007fff931b71cb CVDisplayLink::waitUn

I know the old solution was to go into the apps folder, right click on itunes and change it to 32 bit mode. Since OSX maverics I can not run it in 32bit mode anymore so now any of the itunes movies on my mac mini will not play.

I recently rented a movie from iTunes but it will not play. I get an error message, number (-42408). What does this mean and what do I do about it?

I rented Sherlock Holmes: A Game of Shadows and when I tried to watch it, the movie would not play. I received the error message (-42408). What does this mean and what should I do?

Is all other content purchased using the same iTunes Store account also failing to play with that error message?

I bought a movie off of iTunes, but it will not play. I click on it and the movie's menu shows up, but it will not allow me to select the "play" option.

After purchasing a movie from iTunes, I clicked on the film and it brought me to the movie's DVD menu. However, it will not allow me to select it to play. I can select the "chapters" option, but I cannot select any of the chapters. Essentially, it is stuck on the menu.

Did the download complete?
Resuming downloads from a computer
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
Click the "Check Downloads" button.
Click the Resume or Resume All button, or the resume arrow to resume the download.
from http://support.apple.com/kb/HT1725
Try right clicking or Control clicking the movie and choosing Show in Finder.
Can you Right click the movie and Open With QuickTime Player?

I have downloaded videos from iTunes but they will not play- message says unable to complete this operation.

Why are the videos I have downloaded not able to play.when I go to play them the message says unable to complete this operation

The iTunes Store will direct you to the same article. As Hackintosh said, first delete the track from iTunes, allowing it to move the track file to the trash. Then in iTunes on your Mac, sign into your iTunes Store account and go here:
In the window you'll be taken to, make sure that the Music tab and "not on this computer" are selected, then locate the defective track in the list and click this button next to the track name:
Regards.

I'm able to open itunes but it doesn't play anything selected

I am able to open itunes but it does not play anything selected. I have rebooted my Samsung laptop but problem remains. I use Windows8. It was playing ok two days ago.

It may be a corrupt / damaged download
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

HT2045 I purchased a song from iTunes (it debited my account) but it will not play in iTunes. It asks for my account and PW. When these are entered, it just asks from them again. Is there a way to make the song play or get my account credited for the purc

I purchased a song from iTunes but it will not play in iTunes or on my nano. When I attempt to play it, a get asked for my account and pw. When these are provided, I get asked for them again. Is there a way to get my purchased song to play or get my account credited for this purchase?
Thanks

Which os are you using on your computer?

Can hear sound of video bought on iTunes, but video is not playing

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