Can I buy hp touch smart note book 15-r136 windows 8

I refreshed my computer not knowing It would erase my power on pass word . 24/7 techies have been been trying online .They got to (enter administrator pass word or power on pass word ). He could not get past this . It's a H P - Touch Smart Laptop 15-r136 Product number: j9k44ua#aba

HI @ds1218
Thank you for your inquiry.
I grasp that you refreshed your computer and it erased your power on password. Do you mean the bios power on password or the Windows log on password?
If it is the Windows password here is a link from MIcrosoft.com that may help. What to do if you forget your Windows password.
If it is the bios power on password please contact HP support for assistance to overcome this issue.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
If you wish to purchase one you can contact HP shopping for assistance with that or check for availability.
Contact HP Shopping
If it is not available from HP shopping you could look on the Internet.
Good Luck
Sparkles1
I work on behalf of HP
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