Can I/Can't I Nightmare
Hi all,
I understand there are many posts about infinity availabilty but my case is driving me insane. Basically we ordered fibre from Plusnet (website said it was available), then they never turned up on the day of installtion, after calling, stating that sorry no it isnt. So over to BT...the website gives me conflicting answers, checking my phone number (now with plusnet), says infinity isn't availble. Checking my address using house number and postcode says inifinity is available. The wholesale checker (using my phone number!) says:
BT BROADBAND AVAILABILITY CHECKER
Telephone Number 016047****** on Exchange DUSTON is served by Cabinet 60
Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Featured Products
WBC FTTC
Up to 38.6
Up to 6
Available
WBC ADSL 2+
Up to 11
6.5 to 15.5
Available
WBC ADSL 2+ Annex M
Up to 11
Up to 1
6.5 to 15.5
Available
ADSL Max
Up to 6
5.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Nov-2013. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Nov-2013.
If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.
Seriously stressing me out, so can i get inifitiny or not? Who **bleep** knows lol.
Ok, but surely the point of the website is to allow customers not with BT to check whether or not inifinity is available to them, else whats the point? I actually just got off the phone to BT and they, in the first instance said yes i can get it, but then after I asked them to double check (because of the problems i have had with plusnet) they came back and said, oh erm actually no you can't. So if they are saying I can't get inifinity why does a) their website say i can and b) the wholesale site say my cabinet is ok for it as is my phone line. Hope you understand my frustration!
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