Can I cancel a annual membership that is paid monthly?

Hi,
I want to buy Creative cloud (£8.57 a month for a year) but want to know if this counts as a monthly membership that can be cancelled at any time or if this is classed as an annual plan and can only be cancelled within the first month otherwise there is a charge? It is paid monthly but over a year so I am a little confused!
Thank you!

If you get an annual subscription that is paid monthly and then you wish to cancel it after the first month has passed, then you are subject to a penalty cost of one half the remaining term of the subscription... so if you cancel after 4 months you pay a penalty the equivalent of half of the 8 remaining months fees.
See the following posting...
How to cancel a Creative Cloud membership

Similar Messages

  • WTF?!?! How can I cancel my annual membership???

    Hi Guys!
    I want to cancel my annual membership. I read the support sites and many other sites. No way.
    I´m in month 12 of my membership.
    "To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)"
    So I followed the steps descriped under "cancel a month to month membership"
    No way! WTF?!?
    There comes no window "we hate to see you to go" blablabla...
    It only comes a windows "We´re very sorry..."
    What else can I do?
    Thx in advance!

    The below mentioned order has been canceled & you will not be charged anymore.
    Current Plan:
    Photoshop-Fotografieprogramm
    Account Activated:
    21.02.2014
    Regards
    Rajshree

  • How do I cancel my annual membership within the first month without calling to their phone?

    I want to cancel my annual membership during the first month, but I can not call to their phone. Anybody has a solution? Thanks.

    Hi,
    thanks, but their instructions lead you to contact them, and I can not call them.
    Am 06-Nov-2014 12:42:38 +0100 schrieb [email protected]:
    HOW DO I CANCEL MY ANNUAL MEMBERSHIP WITHIN THE FIRST MONTH WITHOUT CALLING TO THEIR PHONE?
      created by Kartikay_Sharma in _Creative Cloud Download padding: 10px; margin-top: 20px;">
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6904898#6904898
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  • Canceling my annual membership within the first month - full refund

    I purchased annual InDesign, Acrobat, and PhotoShop applications but want to cancel for a full refund. I'm canceling within the first month. I have a Mac and I do not want these applications on my computer anymore.

    Look thru the following links and use the chat option if required for your situation:
    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    https://forums.adobe.com/thread/1703848
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • How to cancel an annual membership

    I signed up for the Adobe Pro and when it was downloaded onto my computer, I started having alot of problems.  I uninstalled the program and all is well again.  How can I cancel my annual membership?  I have tried several things on the website with no success.

    Cancel your membership or subscription | Creative Cloud
    i think you have to contact adobe

  • Cancel my annual membership

    Hi
    I want to cancel my annual membership for photoshop that i pay for monthly. I have followed the steps for cancellation but under my account settings photoshop is not listed to cancel? How can I stop the payments?

    Contact Adobe customer service to cancel the subscription
    Contact Customer Care

  • I'd like to cancel my annual membership

    Hello Adobe Support,
             I bought the Creative Cloud membership (one-year) on 12/21/2014. On 01/17/2015 I received the email from you and has been told that  my membership has been transitioned from paid to free beacause of my credit card payment failure.Now I'd like to cancel my annual membership. I'd like to know if you will bill 50% of your remaining contract obligation from my credit card each month or not? Now my membership is free. I am looking forward to your reply.
    Regards,
    Long Zhonghua

    Roxallen I am sorry you have faced difficulties canceling your annual plan.  You are correct you do need to contact our support team to cancel your annual plan.  You can contact our support team directly at Creative Cloud membership support.

  • How do I cancel my annual membership? is there a number to call? Thank you

    is there a telephone number that I can call to cancel my annual membership? Thank you!

    Hi mmantz11259,
    I'm sorry that your subscription didn't work out for you. Here's the contact information for Adobe Customer Support:
    Contact Customer Care
    Best,
    Sara

  • I can't cancel my photoshop membership.

    I can't cancel my photoshop membership. I've tried everything has been sad on the webpage. There is no cancel button or something like that. How will I cancel my photoshop membership?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I would like to cancel the annual membership

    I would like to cancel the annual membership.

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks

    I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks

    yes.
    contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • I am trying to cancel my annual membership, how?

    However there doesn't seem to any way to cancel an annual membership online. I tried the chat button but it takes me in a loop, and there's no phone number.

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I am looking to cancel my annual membership and receive my refund.

    I am looking to cancel my annual membership to adobe creative cloud and receive my refund since it has been less than 30 days.

    Try Cancel your membership or subscription | Creative Cloud

  • I can't cancel my auto renew for creative cloud month to month membership

    I can't cancel my auto renew for creative cloud month to month membership.
    (After Click Manage plan, there is no "cancel plan" display on my screen.)
    I'm from Thailand. I need help in cancelling this.
    Thank you

    Hi vongporn chomsubjumroen,
    Kindly contact our support team to cancel the subscription  via:  http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
    If you are unable to use chat option kindly try below mentioned steps.
    Try different browser.
    Delete cookies and cache
    If the problem still persists Kindly revert with the below mentioned information.
    OS version:
    Browser Version:
    You can also try: Phone support | Orders, returns exchanges
    Thanks,
    Atul Saini

  • I need to cancel an annual membership to Creative Cloud.

    I need to cancel an annual membership to Creative Cloud.

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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